Crank Brothers. Just nice people.

DoctorDee

Recently I snapped an Egg Beater spindle, went down on the sheered stub and slashed my knee badly. I sent a picture to Crank Brothers, just because it was gnarly.

http://goo.gl/agUZa

They sent me a free set of pedals and some stash. Which was nice. And you'd think that would conclude the matter. It certainly made me happy. But their guy also continued to correspond with me about our mutual upcoming bike builds. And he was so nice, I decided to load my new Tallboy up with Crank Brothers bars, stem, seat post, directset and wheels. It's good gear after all.

I opted for a Bontrager Evoke RXL Carbon saddle - and so I need the 7 x 9 rail clamp which CB website is "available separately". But they are really not that easy to find. impossible even. 2Pure told my LBS that they "don't exist"

Quick email to CB, and they are sorting me out with one. It's a tiny accessory, but without it, I'd be riding round with a seat post up my crack.

The levels of service I've had from Crank Brothers have been exceptional, and I think they deserve a little acknowledgement.

Thanks for listening.

97th choice

A mere scratch.

Nice story though, sounds like they are a decent outfit.

VWsurfbum

But can i get a Joplin repair kit?
No
But in other news i love there stuff, wheels, bars and QR's i have and love.

DoctorDee

VWsurfbum wrote:

But can i get a Joplin repair kit?

Is it an item they produce/list, or just something you need?

How light, exactly, is this glow in the dark 29er? Not that I'm thinking of glowing my XO Tallboy Carbon. I'd never do that ;-)

Ah, I see: 13.1kg I'm aiming for 11 with the Tallboy, but everything I buy is turning out heavier than the advertised weight, and I had to get heavier forks than I was planning, so might miss it by a few grams.

Keith1983

DoctorDee wrote:

Recently I snapped an Egg Beater spindle, went down on the sheered stub and slashed my knee badly. I sent a picture to Crank Brothers, just because it was gnarly.

http://goo.gl/agUZa

Did you tell them that you were making love to your bike at the time? At least that's what the photo suggests?

bails87

DoctorDee wrote:

Recently I snapped an Egg Beater spindle, went down on the sheered stub and slashed my knee


It's good gear after all.

junglist_matty

Unlucky for your poor knee.... However, to be expected using Crank Brothers kit... All their kit is really eye catching and nice to look at, but for reliability & dependability they're amongst the worst in the business, in fact I don't know how they are still in business...


EDIT: Found the link I was looking for....

http://singletrackworld.com/forum/topic/dear-crank-bros

cooldad

bails87 wrote:

DoctorDee wrote:

Recently I snapped an Egg Beater spindle, went down on the sheered stub and slashed my knee


It's good gear after all.

This +1 soon to be dead potato

Raymondavalon

VWsurfbum wrote:

But can i get a Joplin repair kit?
No
But in other news i love there stuff, wheels, bars and QR's i have and love.

Sure about that? Phone 2Pure they are most helpful

VWsurfbum

Raymondavalon wrote:

VWsurfbum wrote:

But can i get a Joplin repair kit?
No
But in other news i love there stuff, wheels, bars and QR's i have and love.

Sure about that? Phone 2Pure they are most helpful

where and who are they?

ricardo_smooth

uk distributor for CB. they were helpful when I wanted new plastic cleat shims instead fo being ripped off for the metal ones. posted 2 sets FOC in under 3 days.

VWsurfbum

DoctorDee wrote:

VWsurfbum wrote:

But can i get a Joplin repair kit?

Is it an item they produce/list, or just something you need?

How light, exactly, is this glow in the dark 29er? Not that I'm thinking of glowing my XO Tallboy Carbon. I'd never do that ;-)

Ah, I see: 13.1kg I'm aiming for 11 with the Tallboy, but everything I buy is turning out heavier than the advertised weight, and I had to get heavier forks than I was planning, so might miss it by a few grams.

its just over 12 with a light set of race tyres and without the Joplin on.
I'm curious to how good the tallboy is, i'd love a carbon FS bike again but the choice in FS 29er frames on the market at a reasonable price is pretty small