Broken frame :(

spasypaddy

nope never used a pannier rack or pclips, i did have crud road racers attached last winter

amaferanga

Exactly where the crack occurred? Obviously the clamping force of the Cruds shouldn't do any damage at all, but if the guard took a knock (maybe while the bike was locked up somewhere) then that might be a factor. Not saying it is mind, just speculating....

spasypaddy

that i dont know the cruds havent been on the bike for months.

bobinski

Arguably its not fit for purpose. The frame has failed and not following an incident such as a crash. The warranty may be for 2 years but the sale of goods act may well imply a longer period. I am surprised px have not asked for a photo but why not send one to show the failure is not as a result of a crash ETC? they may be more understanding? they may concede one or two frames will fail every now and again and have no doubt built that into their buisness model so perhaps only need more information to be more understanding and forthcoming? they are a pretty customer focussed firm so give them another chance to sort this out to your satisfaction. It often depends on who yoiu deal with too.

Good luck...goes off to check slpro frame....

spasypaddy

update from halfords

I'm afraid the warranty on a Planet X frame is two years as stated on their
website http://www.planet-x-bikes.co.uk/help/warranty/
This is for the original owner and technically refers to your original
employer who owned the bike prior to you purchasing the bike from them at
the end of the scheme. Some manufacturers at their discretion will ignore
this and assume you as the rider are the original owner.

In any case, I can only recommend you contact Planet X to explain the
situation and ask if they would consider offering you a crash replacement.
Unfortunately, Halfords Cycle2work no longer holds a relationship with
Planet X.


If you have any questions, please do not hesitate to contact me.

dont really know what to do now

UndercoverElephant

spasypaddy wrote:

update from halfords

I'm afraid the warranty on a Planet X frame is two years as stated on their
website http://www.planet-x-bikes.co.uk/help/warranty/
This is for the original owner and technically refers to your original
employer who owned the bike prior to you purchasing the bike from them at
the end of the scheme. Some manufacturers at their discretion will ignore
this and assume you as the rider are the original owner.

In any case, I can only recommend you contact Planet X to explain the
situation and ask if they would consider offering you a crash replacement.
Unfortunately, Halfords Cycle2work no longer holds a relationship with
Planet X.


If you have any questions, please do not hesitate to contact me.

dont really know what to do now

Head to your local Citizens Advice Bureau, and talk to them about the sale of goods act. I reckon a phone call from them on your behalf could prove very beneficial. However, you may need to get someone to help prove that the item was faulty in the first place:

http://www.consumerrightsexpert.co.uk/FaultyGoods.html wrote:

After A Reasonable Time

If a fault appears after that nebulous "reasonable time" has elapsed, don't despair. If it's in the first six months, and it's not because of fair wear and tear, accidental damage or misuse, then the retailer must still repair or replace the item. If he demurs, he has to prove the item wasn't faulty in the first place, or that it couldn't be expected to last that long. Often he'll choose to replace rather than repair it.

If more than six months have gone by, things change. You might still get a repair or replacement, but now you'll have to prove that the item was faulty when you bought it if the retailer disputes your claim.

Where delivery costs are involved, the retailer has to pay them, and repairs must be carried out within a "reasonable" time. If it's impossible to replace or repair the item, you can claim a refund of some, or possibly even all, of the purchase price (depending on how much the item has been used). However, if the fault causes personal harm or damage (a fire, for instance), then it falls under "product liability," which is the manufacturer's responsibility. First, though, go to the retailer; if they're unable tell you who the manufacturer is, then the liability becomes theirs.

dhope

spasypaddy wrote:

update from halfords

I'm afraid the warranty on a Planet X frame is two years as stated on their
website http://www.planet-x-bikes.co.uk/help/warranty/
This is for the original owner and technically refers to your original
employer who owned the bike prior to you purchasing the bike from them at
the end of the scheme. Some manufacturers at their discretion will ignore
this and assume you as the rider are the original owner.

In any case, I can only recommend you contact Planet X to explain the
situation and ask if they would consider offering you a crash replacement.
Unfortunately, Halfords Cycle2work no longer holds a relationship with
Planet X.


If you have any questions, please do not hesitate to contact me.

dont really know what to do now

I don't think that changes anything, that'll just be the stock response from Halfords.
It's not the warranty you're referring to, it's whether the frame was fit for purpose - Sale of Goods act trumps warranty spiel (though whether SOGA would apply as you're not original purchaser I don't know)

Edit: Yeah, what UE said

rolf_f

Just remember, the warranty is only supposed to cover a period where it is reasonable that a manufacturing defect will manifest itself. That isn't to say it wouldn't take longer. Ideally you'd have an indefinite warranty against manufacturing defects but after a time (eg 2 years!) you'd end up spending far too much time dealing with innappropriate claims - so it is reasonable that the warranty stops after a while but not reasonable for a manufacturer to absolve themselves of responsibility. Luckily, the EU regs help here.

Gazzaputt

Would you really want a replacement from them now?

I'd chalk it up to experience as bitter a pill as that is to swallow and I'd find it the same.

I'd look at a more engineered frameset.

spasypaddy

carbonology want £200 to fix it. fuck that for a game of soldiers.

gazza see the ive just bought some stuff thread to see what ive ordered

im also watching ebay like a hawk for some kind of frame to pop up thats worth buying. in the mean time i'll just wait out for a ribble winter trainer.

dhope

spasypaddy wrote:

carbonology want £200 to fix it. fark that for a game of soldiers.

gazza see the ive just bought some stuff thread to see what ive ordered

im also watching ebay like a hawk for some kind of frame to pop up thats worth buying. in the mean time i'll just wait out for a ribble winter trainer.

£25 to make a claim if you feel strongly about it.

spasypaddy

do you mean small claims court? MCOL?

dhope

Yep

spasypaddy

who is my claim against though, halfords or PX?

prawny

spasypaddy wrote:

carbonology want £200 to fix it. fark that for a game of soldiers.

gazza see the ive just bought some stuff thread to see what ive ordered

im also watching ebay like a hawk for some kind of frame to pop up thats worth buying. in the mean time i'll just wait out for a ribble winter trainer.

Fancy my boardman?

spasypaddy

f+f+headset?
size/cost?

prawny

Don't know really just a thought.

It's a medium 555 HTT 150 HT

Full bikes are going for about £400 on ebay

Not sure what the F+F would be worth on it's own

Anyone want a drum kit while I'm having a clear out?

dhope

spasypaddy wrote:

who is my claim against though, halfords or PX?

Halfords I'd expect, you bought something from them, not PX.
Consumer direct would advise better of course

spasypaddy

hmmm i'll have a think. thanks for the offer.

thanks for all the advice everyone. think im just going to have to let it go as my legal knowledge isnt sufficient to take them to small claims

bigmat

Unlucky with the frame. You haven't ridden it on a turbo have you?

UndercoverElephant

spasypaddy wrote:

hmmm i'll have a think. thanks for the offer.

thanks for all the advice everyone. think im just going to have to let it go as my legal knowledge isnt sufficient to take them to small claims

Go to the CAB, their advice is free and much better informed than us lot.

spasypaddy

BigMat wrote:

Unlucky with the frame. You haven't ridden it on a turbo have you?

once but still shouldnt have broken.

bobinski

in the absence of any evidence of impact or missuse or some catastrophic event then the implication is a pre existing defect hidden by paint etc. it failed at a weak point as a result of the manufacturing process.
i would write an email explaining situation to Px, with photos, including photos to confirm no other damage to frame suggesting crash etc and inviting them to replace the frame. If they wont then they might agree to provide one at cost.You never know. And then depending on their response you can consider a small claim in the county court. It looks daunting but is straightforward to do.

t4tomo

One advantage of small claims court is that getting the summons will probably prompt the likes of PX or Halfords to settle straight away as they can't be fussed with the cost and time of defending it. You don't get a lot of laywers time for £299.

saintdracula

Well at least I've been warned - alu and steel look a lot more tempting.

bye bye px