won a bike but got it yet! what to do

cooldad

Still rubbish though. If you win something you should get it within a reasonable time.
As a very impatient person I'd be getting stressed after a few hours.

tenfoot

It's worth leaving it for a bit longer, and if after you've waited and chased it up again, it maybe worth having a chat with the citizen's advice bureau regarding your legal standing (and whether you even have one!)

paulbox

MountainMonster wrote:

Typical modern train of thought.I didn't get it exactly when I want it, so i'm really pissed off.

Did they say you arn't getting it? No.

Did they specify a delivery date, and guarantee delivery on that date? My guess is no, so you have reason to be complaining.

And taking the time to fill in a form means absolutely nothing. It takes very little time or effort into that. You wouldn't be complaining about having taken the time to "invest in filling the form in" if you had lost, so it is irrelevant now.

So it was me who won the prize now was it???

"Typical modern train of thought" How old are you... :roll:

The shop/supplier put a prize on offer for a competition, it is extremely bad form not to come through with it, end of story.

You sound like somebody who is happy to let others down, is that why you think this is ok?

captainfly

If you paid for a ticket look up Lotteries and Amusements Act 1976 if not then it wil be the terms of the compettion that you need to look at. Find out excalty what the situation is an request this in writing, if they refuse to to this name and shame them, as the compettion will have been a publicity tool so not honouring this deserves the bad publicity.

MountainMonster

PaulBox wrote:

MountainMonster wrote:

Typical modern train of thought.I didn't get it exactly when I want it, so i'm really pissed off.

Did they say you arn't getting it? No.

Did they specify a delivery date, and guarantee delivery on that date? My guess is no, so you have reason to be complaining.

And taking the time to fill in a form means absolutely nothing. It takes very little time or effort into that. You wouldn't be complaining about having taken the time to "invest in filling the form in" if you had lost, so it is irrelevant now.

So it was me who won the prize now was it???

"Typical modern train of thought" How old are you... :roll:

The shop/supplier put a prize on offer for a competition, it is extremely bad form not to come through with it, end of story.

You sound like somebody who is happy to let others down, is that why you think this is ok?

LOL. That is all I have to say.

Have they definitely not come through with their prize? No. They are just taking their time, like everything else in the world, especially when it deals with something they are offering for FREE.

And for future reference, there is a difference between letting someone down (in this case by not stating they are not supplying it) and by taking their time. At the end of the day, if they did not specify an exact date of delivery, noone has been let down.

Phillw454

The OP did say the bike was due in feb according to the competition. So to some extent he has been let down as It is now nearly the end of march.

I think if we look forward to something big and it ends up late be it free or not we all feel let down to some extent (especially if he has won the competition and has been looking foward to it for a good few weeks) and considering the guy has only asked for advice on how to follow it up I think some of the replies here have been un-called for.

paulbox

MountainMonster wrote:

LOL. That is all I have to say.

Make your mind up... :roll:

It doesn't matter that it was a prize and therefore "free", it is about doing the right thing, doing things properly and not letting people down.

I've got a really weird feeling that you're a customer services consultant or a call centre guru or something... :idea:

cooldad

Guess if MM won the lottery but never got the money, he'd be happy anyway because it was 'free' (well almost free) money.

DirtMonkee

Read the competition terms and conditions. What sort of competition was it? Pie eating? egg and spoon race? Press ups? They will all have T&C's

For exampe, the promotor may hold the right to offer you a different prize than originally advertised to an equal or greater value...like a years supply of post it notes to the value of the bike in question.

They should have also stated a period of when the bike should be delivered but I'm guessing small print will say something along the lines of "this cannot be guaranteed" etc etc etc

Surely the shop would have told you who the promotor/supplier if the shop were not responsible. They would want you off their back and pass you on to the people responsible so who is it? You arent exactly naming names. None of what you are discussing in a forum will be against the rules of a competition. So spill the beans and we could probably help more.

All seems a bit strange to me.

DirtMonkee

I retract my last statement actually. It might not actually be allowed to talk about a competition without the promotors permission. Only they can advise on that. Sorry.

paulbox

cooldad wrote:

Guess if MM won the lottery but never got the money, he'd be happy anyway because it was 'free' (well almost free) money.

Exactly!

MountainMonster

Obviously I won't wait years for something to be given to me, but a few weeks after is no problem. As far as this bike is concerned, it's been a relatively short time frame to be saying he is not getting it.

My whole point is, people are dealing with a business. Yes they quoted a delivery time for during february, but there are tons of factors to take into account about that, which one of those factors has pushed the time back.

At the end of the day, complaining about something that is only a few weeks late publicly is not the best option. If it was November of this year, yes I could understand the moaning, but give it a few more weeks before saying you're being mugged off. It's not like you've been waiting years without hearing anything, or have been told you're not getting it.

andyrm

MountainMonster wrote:

Obviously I won't wait years for something to be given to me, but a few weeks after is no problem. As far as this bike is concerned, it's been a relatively short time frame to be saying he is not getting it.

My whole point is, people are dealing with a business. Yes they quoted a delivery time for during february, but there are tons of factors to take into account about that, which one of those factors has pushed the time back.

At the end of the day, complaining about something that is only a few weeks late publicly is not the best option. If it was November of this year, yes I could understand the moaning, but give it a few more weeks before saying you're being mugged off. It's not like you've been waiting years without hearing anything, or have been told you're not getting it.

Fully agree - and the tone of the OP suggests he has done little to help himself. It's amazing how often people forget that they are dealing with human beings and that a little bit of courtesy and pleasantry goes a long way to getting a result.

All this bullsh*t of "I'm the consumer" is no excuse for not being nice to someone. No it is NOT your right to kick up a fuss and be a dick.

I'd suggest there are a number of potential factors here - not least being that a large amount of far eastern manufacturing facilities are currently behind schedule, affecting several bike manufacturers' delivery timescales. Obviously their first priority will be to clients who have paid for or put down deposits on whole bikes, then to aftermarket upgrade clients, then to competition winners.

Try going back to the shop, asking NICELY for an update or information on who the promoter of the competition is and if the store can help you in progressing the prize coming through. Works a whole bunch better than the approach that seems to be going on at the moment.

Johnny Napalm

I have to admit that I'd be pacing the floor like a caged animal if it was me, but I am pretty impatient.

I hope they honour the deal, and the OP gets the prize...eventually.