Supplier warning Rock and Rescue

pianoleo

For both Signed For (regular first class post with a signature) and Special Delivery, Royal Mail issue rolls of barcoded labels that should be positioned in the top left corner of each package. The tracking numbers and their barcodes are preprinted, so they can be emailed to customers long before the package gets to the Post Office (or sorting office, if the poster sends enough volume to qualify for collections).

It's worth noting that Signed For mail travels with all the regular mail, and as someone who once dabbled in the online business world, I know first hand that Signed For packages SHOULD be delivered next day but are not considered lost by Royal Mail until 28 days after posting, like regular 1st class post. Also, there ARE cases frequently when hiccoughs occur in the tracking system and nothing appears on Royal Mail's website until a day or two AFTER delivery.

I ordered an in-stock cycling computer from Evans on Thursday night, paid for Priority delivery, and it hasn't yet been delivered. The £3.99 tube of cream I ordered at the same time was delivered by UPS(!) on Monday, but as far as I know the computer still hasn't been despatched. I haven't been issued a tracking number or a despatch notification for either the computer or the cream, but I'm not grumbling, and I'm certainly not wasting my time calling up Evans and emailing them multiple times for an explanation.

The system is only as strong as its weakest link. Yes, the first bit, actually placing the order, is speedy, but the rest isn't necessarily.

pianoleo

Ah, I see the tracking number starts FD. So that's standard First Class Signed For.

I quote from http://www.rockandrescue.co.uk/delivery-returns-i48 :

Delivery service

Details

Standard delivery
8am to 9pm Monday to Friday

We aim to deliver within 5 working days for orders placed before 12pm.

Remote rural areas may take up to 8 working days on our Standard Delivery services
Items delivered direct from our supplier will take the time stated in the “product details” on our website.

So far, Rock and Rescue haven't done anything you didn't agree to when you placed the order. I sympathise with you for them not picking up the phone, but at the same time, 17 attempts at contact in 48 hours seems a little OTT to me.

tailwindhome

Is it here yet?

kelsen

Is it here yet?

UndercoverElephant

More to the point, how many phone calls, emails and texts has JR sent now?

davis

How long before we see a "Customer warning: ..." thread?

I blame Wiggle, anyway

jzed

davis wrote:

How long before we see a "Customer warning: ..." thread?

I blame Wiggle, anyway

And then how long to the thread to Bikeradar admin..."Please stop them all"

_Brun_

UndercoverElephant wrote:

More to the point, how many phone calls, emails and texts has JR sent now?

He's in Durham, pressing Rock and Rescue's intercom button every fifteen seconds but they're not answering.

flicksta

Is it safe?

Wallace1492

Rock and Rescue :

mattsaw

JR seems to have lost interest in this thread now. It's either turned up or he's kidnapped their entire staff and are holding them to ransom until he gets his lock.

tailwindhome

Must be here by now.

jeremyrundle

Oh sorry perhaps I just don't have as much spare time as some

No, it has still not arrived, finally got through to a MOST helpful Rebecca who could not locate it either, I am hoping for a replacement, if it arrives I will give her something nice in the post.

shouldbeinbed

jeremyrundle wrote:

Oh sorry perhaps I just don't have as much spare time as some

No, it has still not arrived, finally got through to a MOST helpful Rebecca who could not locate it either, I am hoping for a replacement, if it arrives I will give her something nice in the post.

I hope for her sake it does or will you have to send her something nasty in the post :twisted:

dhope

jeremyrundle wrote:

I ordered a lock for securing a wheelchair, since the order I have emailed eleven times, texted six and given up telephoning as no one answers

jeremyrundle wrote:

Oh sorry perhaps I just don't have as much spare time as some

:?

mattsaw

jeremyrundle wrote:

Oh sorry perhaps I just don't have as much spare time as some
.

713 posts in 7 months says otherwise

jeremyrundle

Mattsaw wrote:

jeremyrundle wrote:

Oh sorry perhaps I just don't have as much spare time as some
.

713 posts in 7 months says otherwise

Ok then just perhaps I had more important things to do, is that ok.

jeremyrundle

UndercoverElephant wrote:

Also, you realise that Royal Mail tracking only actually has the item on the system once it's been delivered, right?

Wrong, they list it when it arrives at a sorting office also.

"Item XYZ*****GB arrived at Tyneside Mail Centre on the 2011-02-09 and we are currently processing it. "

Not much point to the "Track" and trace if you only know it has been posted when you get it!

Then when it is ready for delivery.

Sorry.

tailwindhome

jeremyrundle wrote:

UndercoverElephant wrote:

Also, you realise that Royal Mail tracking only actually has the item on the system once it's been delivered, right?

Wrong, they list it when it arrives at a sorting office also.

"Item XYZ*****GB arrived at Tyneside Mail Centre on the 2011-02-09 and we are currently processing it. "

Not much point to the "Track" and trace if you only know it has been posted when you get it!

Then when it is ready for delivery.

Sorry.

To recap

You ordered the lock on the 7th

You "emailed eleven times, texted six and given up telephoning as no one answers"

It arrived at the Tyneside Mail Centre on the 9th

It was in the postal system well with in their service T&C but you started a thread commplaining about their service


Is your tinfoil hat a bit too tight?

jeremyrundle

The Beginner wrote:

Some of JR's posts can be starnge, remember the what frame thread where he asked the Q at abou 8:30 am and posted his decison later that day and had a bespoke build completed 2 days later.......

Anyway just to be clear

JR WHEN DID YOU PLACE THE ORDER?

Simon

Thank you, Feb 1st. In fact I never said I had only ordered it "two" days before contacting them, someone has obviously mis read my comments and blamed me!

As for the advice on the bike, I was going to build it, read all advice given while I was at the shop Dave offered to do it that day, since then I have upgraded it with items advised here and moved what was fitted on that bike at the time such as Deore hollotech crankset to my Saracen and replaced it with Shimano SLX, you know, it is possible to ask a question and have a bike built the next day even.

In fact it was your advice I took

As for other bits, this SLX Groupset is a great starting point!

jeremyrundle

TailWindHome wrote:

jeremyrundle wrote:

UndercoverElephant wrote:

Also, you realise that Royal Mail tracking only actually has the item on the system once it's been delivered, right?

Wrong, they list it when it arrives at a sorting office also.

"Item XYZ*****GB arrived at Tyneside Mail Centre on the 2011-02-09 and we are currently processing it. "

Not much point to the "Track" and trace if you only know it has been posted when you get it!

Then when it is ready for delivery.

Sorry.

This was just an example placed here for info and to show how it works I am not entering my actual details!, I was told HERE only last week not to give away such details, "

To recap

You ordered the lock on the 7th

You "emailed eleven times, texted six and given up telephoning as no one answers"

It arrived at the Tyneside Mail Centre on the 9th

It was in the postal system well with in their service T&C but you started a thread commplaining about their service


Is your tinfoil hat a bit too tight?

this is an example"

jeremyrundle

TailWindHome wrote:

jeremyrundle wrote:

UndercoverElephant wrote:

Also, you realise that Royal Mail tracking only actually has the item on the system once it's been delivered, right?

Wrong, they list it when it arrives at a sorting office also.

"Item XYZ*****GB arrived at Tyneside Mail Centre on the 2011-02-09 and we are currently processing it. "

Not much point to the "Track" and trace if you only know it has been posted when you get it!

Then when it is ready for delivery.

Sorry.

To recap

You ordered the lock on the 7th

You "emailed eleven times, texted six and given up telephoning as no one answers"

It arrived at the Tyneside Mail Centre on the 9th

It was in the postal system well with in their service T&C but you started a thread commplaining about their service


Is your tinfoil hat a bit too tight?

this is an example"

This was just an example placed here for info and to show how it works I am not entering my actual details!, I was told HERE only last week not to give away such details, "

tailwindhome

I'm just confused now.

Has the money left your bank account yet?

Marcus_C

This thread is really weird. I have to ask though? Your 16 year old son runs his own business? I did nothing productive when I was 16 so that's pretty organised, mind if I ask what it's in? I presume he at least started doing it for the enjoyment.

deffler

just read this thread and its total madness, mad as a box of frogs in fact. chapeau!

tailwindhome

It has to be here by now!

notsoblue

What do Wiggle have to say on the matter?