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Difficulty Contacting Wiggle by Phone

mikehterrymikehterry Posts: 2
edited November 2010 in Road beginners
Hi,
I have a problem with some cycle clothing bought from Wiggle and despite 2 e-mails I have had no response. The phone number I can find on Google Earth doesnt work.
Does anyone have a working phone number.
Does anyone have problems with Wiggle customer services?
Cheers

Posts

  • PokerfacePokerface Posts: 8,640
    Every time I've emailed Wiggle - they have responded very quickly.

    Email I use is: [email protected]

    Or if you go the site and login into your account - look for your order history and you can send a message to them about your specific order.

    Wiggle has the best Customer Service by far usually.
  • redvisionredvision Posts: 2,671
    I have nothing but good things to say about wiggle. they have always provided and excellent service to me and resolved any problems very quickly.

    as far as i am aware they are strictly an internet company and you wont be able to contact them via phone.

    i guess the only advice i can offer is to try and email them again.
  • PokerfacePokerface Posts: 8,640
    From the Wiggle website:



    If you have emailed us for the first time and not received a reply within 4 hours please try the following:

    Ensure the email address you are sending to is [email protected]
    Use the subject line: Contacting wiggle [and the order number if you have one]
    In the email use only the text: Please contact me
    Do not include any attachments
  • I've used this number successfully in the past:-

    02392314818

    no guarantees though!
    ______________________

    http://garstangcyclingclub.net
  • ShutUpLegsShutUpLegs Posts: 3,522
    This guy has experience of Wiggle, pm him?

    http://www.bikeradar.com/forums/viewtop ... =speedking
  • BozmanBozman Posts: 2,570
    DHB clothing? Fart and it falls apart!(slight exaggeration) I think that cycling plus get a large amount of cash from wiggle in advertising which leads to a good rating for DHB.
    Other than DHB.. they're fine, no problem
  • PretrePretre Posts: 355
    Bozman wrote:
    DHB clothing? Fart and it falls apart!(slight exaggeration) I think that cycling plus get a large amount of cash from wiggle in advertising which leads to a good rating for DHB.
    Other than DHB.. they're fine, no problem

    I've never had any issues with dhb clothing & neither has a number of people I know..
  • 'I've never had any issues with dhb clothing & neither has a number of people I know..'

    +lots
  • I Googled a phone number in the summer for Wiggle & managed to speak to someone, so it is possible - sorry that I've not still got the number though.
  • GazzaputtGazzaputt Posts: 3,227
    Bozman wrote:
    DHB clothing? Fart and it falls apart!(slight exaggeration) I think that cycling plus get a large amount of cash from wiggle in advertising which leads to a good rating for DHB.
    Other than DHB.. they're fine, no problem


    More than slight.

    Some of the best cycling gear you can buy for the money.

    The old adage that cycling plus suck up to advertisers is censored .
  • everything DHB i've got so far has been spot on. gets used regulalrly and has been ideal really for the money. no complaints what so ever.

    as has wiggles customer service.
  • BozmanBozman Posts: 2,570
    Regarding the DHB clothing comment " fart and it falls apart"... I stand by that comment, i purchased some finchdean bib cycling shorts and within wks they came apart at the seams, but due to the positive reviews and the chance that i had "the" dodgy pair... i bought another pair and the seam above the padding went and they've worn through on the inner thigh. It's a shame because they were a perfect fit.
    I'm not knocking Wiggle because they've always been fine, its just this Cycling Plus/ DHB love affair, wiggle will pay the magazine plenty for advertising and it wouldn't surprise me if a few quid changed hands for positive reviews.
  • that may or may not happen, who knows, but what surely should be a factor to consider is all the positive reviews from actual real life people on here who have used the kit and can't fault it.

    maybe the shorts you had were a bad batch (both pairs from the same) maybe you have particularly agressive skin that wears away seems etc haha, who knows. i don't think its fair to say though, that they pay off magazines for good reviews when they can get them anyway from a lot of people who use there products without fault.

    did you go back to wiggle the first time and ask for a replacement pair or comment on them failing within weeks? out of interest. i'm pretty sure they'd of replaced them if they were truely found faulty.
  • BozmanBozman Posts: 2,570
    I should've sent the shorts back but i couldn't be bothered with all of the hassle of packing and queuing in the PO for 1hr, i got the wife to stich them up and away i went until the seams went again(apart from the wifes fine needle work), i wouldn't mind if i had Jan Ullrich thighs but i've got Andy Schleck chicken thighs.
    It is purely my personal experience of that brand of bib short.
  • PokerfacePokerface Posts: 8,640
    Bozman wrote:
    I should've sent the shorts back but i couldn't be bothered with all of the hassle of packing and queuing in the PO for 1hr, i got the wife to stich them up and away i went until the seams went again(apart from the wifes fine needle work), i wouldn't mind if i had Jan Ullrich thighs but i've got Andy Schleck chicken thighs.
    It is purely my personal experience of that brand of bib short.


    Buy Assos - they last forever and if the stitching ever goes - send them back to Assos and they will fix!
  • cooldadcooldad Posts: 32,601
    To get back to the point.
    One reason I've never used Wiggle is their lack of a contact number on their website.
    I don't call good customer service making it hard for customers to talk to someone if they have a problem.
    I don't do smileys.

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  • alfabluealfablue Posts: 8,497
    My g/f is special, she buys Assos bib tights, she spends £170+

    Me, I'm not so special :cry: I buy DHB bibs for £25-£40 - I have 2 pairs (longs, winter weight ones, now in their 5th year; knickers, 2nd year of use), they have done thousands of miles and performed fantastically - stitching is fine, just a tear in the knee of the longs from a fall.

    g/f's Assos longs split on the Y piece (the bit between the boobs :) ) after 18 months!

    Yes, Assos were brilliant, repaired at no cost (except insured airmail to Switzerland) - they fitted a whole new top half, 10 day turnaround, but their fragility at that price surprised me!

    DHB is fantastic for the money!
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