warranty issue with scott

RevellRider

DTW wrote:

That rear mech could have been installed correctly and could have got caught on a log snapping the frame in exactly the same manner.

And if you want my advice say that's what bloody happened.

Normal wear, accident, neglect, abuse, improper
assembly, improper maintenance by other than an
authorized dealer or use of parts or devices not consistent
with the use originally intended for the bicycle as
sold are not covered by this warranty

Accidental damage isn't covered either :P

Usually what happens when there is a warranty dispute is the frame gets returned to the Scott and they inspect the frame. It does seem the mech has been bent backward and there will be marks on the dropout from where the mech has been installed in front of the B Stop Screw

biff55

DTW does have a point tho.
there would be no accidental damage to that part of the frame in the first place had scott included a break-away component.
i would expect the manufacturer to conceed this point and act fairly in dealing with the warranty claim.

Sgt.Fatknacker

Andy B wrote:

Wear & tear is not covered under any warranty unless stated in the warranty itself

so no the bearings would not be covered, nor would the mech hanger/mech if incorrectly set up

Until we stop accepting sh1t like this, we're going to be continuously screwed. How can a bearing failure after 18 months be classified as wear and tear ? How often do you change chassis bearings in your car/mo'bike ? This is a standard copout. If bearings fail this early, the reasons are probably bad design, or cheap components.

I really can't see how a badly adjusted mech would snap your frame in half, maybe naff up your chain or mech, but snap the frame, hmmmm ?

biff55

tho i understand your point Sgt , i wouldn't say 18 moths of use is early failure for any bearings.
there gonna wear out sooner or later just like tyres and chain, and they're not under warranty either.

cooldad

Marin offer a lifetime guarantee on frame and bearings. Thing is they build them so tough it's pretty hard to break them. Bit of over engineering never hurt anyone except weight weenies.

Sgt.Fatknacker

biff55 wrote:

tho i understand your point Sgt , i wouldn't say 18 moths of use is early failure for any bearings.
there gonna wear out sooner or later just like tyres and chain, and they're not under warranty either.

I disagree. My car puts out 150 hp (my bike puts out 1 fatbloke power), my car needs a service at around 19000 miles, the bike, about every 4-5 rides. I do all the work on my cars/bikes, and haven't even changed a swingarm brg on one of my bikes for years.
I see what you're saying with the chain, as it's an exposed item, but I've just covered 18 months of riding on my Blackbird, with 165 horse, and only adjusted the chain when I needed a back tyre..
I know that cycles are trying for lower and lower weights, but it seems that too many corners are being cut, I'd rather carry a few more grammes, and be able to ride a few more miles..

Sgt.Fatknacker

cooldad wrote:

Marin offer a lifetime guarantee on frame and bearings. Thing is they build them so tough it's pretty hard to break them. Bit of over engineering never hurt anyone except weight weenies.

Spot on. Not too good trying to ride a light bike when it's broken...

richg1979

RevellRider wrote:

captain barb wrote:

have a look at this

Is it just me or is the rear mech set up incorrectly?

yep the top pivot/hanger on the mech where it bolts to the frame is suposed to sit on top ot that tab sticking out the back of the hanger.

like this. http://farm2.static.flickr.com/1428/899 ... feec_b.jpg

if you have not had the rear mech off take it back to the shop you bought it from as it is fitted incorrectly.

RevellRider

Sgt.Fatknacker wrote:

cooldad wrote:

Marin offer a lifetime guarantee on frame and bearings. Thing is they build them so tough it's pretty hard to break them. Bit of over engineering never hurt anyone except weight weenies.

Spot on. Not too good trying to ride a light bike when it's broken...

Marin don't actually build them any tougher when it comes to bearings in the quad links, they just provide excellent customer service

biff55

Sgt.Fatknacker wrote:

biff55 wrote:

tho i understand your point Sgt , i wouldn't say 18 moths of use is early failure for any bearings.
there gonna wear out sooner or later just like tyres and chain, and they're not under warranty either.

I disagree. My car puts out 150 hp (my bike puts out 1 fatbloke power), my car needs a service at around 19000 miles, the bike, about every 4-5 rides. I do all the work on my cars/bikes, and haven't even changed a swingarm brg on one of my bikes for years.
I see what you're saying with the chain, as it's an exposed item, but I've just covered 18 months of riding on my Blackbird, with 165 horse, and only adjusted the chain when I needed a back tyre..
I know that cycles are trying for lower and lower weights, but it seems that too many corners are being cut, I'd rather carry a few more grammes, and be able to ride a few more miles..

you may never have had to replace the bearings in your car or motorbikes but i bet they're not covered under warranty after the first year.no different from a bike in that sense.

nicklouse

richg1979 wrote:

RevellRider wrote:

captain barb wrote:

have a look at this

Is it just me or is the rear mech set up incorrectly?

yep the top pivot/hanger on the mech where it bolts to the frame is suposed to sit on top ot that tab sticking out the back of the hanger.

like this. http://farm2.static.flickr.com/1428/899 ... feec_b.jpg

if you have not had the rear mech off take it back to the shop you bought it from as it is fitted incorrectly.

err the bit of metal can easily spin round what there is so little of it.

Sgt.Fatknacker

biff55 wrote:

Sgt.Fatknacker wrote:

biff55 wrote:

tho i understand your point Sgt , i wouldn't say 18 moths of use is early failure for any bearings.
there gonna wear out sooner or later just like tyres and chain, and they're not under warranty either.

I disagree. My car puts out 150 hp (my bike puts out 1 fatbloke power), my car needs a service at around 19000 miles, the bike, about every 4-5 rides. I do all the work on my cars/bikes, and haven't even changed a swingarm brg on one of my bikes for years.
I see what you're saying with the chain, as it's an exposed item, but I've just covered 18 months of riding on my Blackbird, with 165 horse, and only adjusted the chain when I needed a back tyre..
I know that cycles are trying for lower and lower weights, but it seems that too many corners are being cut, I'd rather carry a few more grammes, and be able to ride a few more miles..

you may never have had to replace the bearings in your car or motorbikes but i bet they're not covered under warranty after the first year.no different from a bike in that sense.

The Scott frame warranty is 5 years, the bearings are an integral part of it. The frame bearings only rotate a few degrees, and are usually up out of the crap, as opposed to a much harder worked wheel bearings, usually Shimano, which last for years with a bit of grease and adjustment. Does this sound like progress to you ?

richg1979

Theres no way it can spin round with out taking a good chunk out of the tab on the frame, there is quite a large tab on the mech wich sits on top of the tab on the frame.

cooldad

RevellRider wrote:

Sgt.Fatknacker wrote:

cooldad wrote:

Marin offer a lifetime guarantee on frame and bearings. Thing is they build them so tough it's pretty hard to break them. Bit of over engineering never hurt anyone except weight weenies.

Spot on. Not too good trying to ride a light bike when it's broken...

Marin don't actually build them any tougher when it comes to bearings in the quad links, they just provide excellent customer service

Was really referring to broken frames, the point of the OP, but they still offer lifetime guarantee on the bearings as well, and replace without question when/if they wear out.
AS you say, excellent customer service.
Or just ride a hardtail - Marin naturally.

Anonymous

benpinnick wrote:

Still, at £140 the rear triangle seems extremely good value compared to the bearings.... Always look on the bright side!

LMAO, that's true!

captain barb

the rear mech has not been taken of by me since i had the bike the mech is a little bit twisted in the picture after going into my wheel , but i had taken it of and put it back together for the pic so thats my fault it looks wrong in the pic