Topeak Customer Service
Anonymous
Posts: 79,667
Thought I'd say a big well done to topeak for their customer service:
I lost the chain tension holding hook thing off the chain tool on my hexus 16 multitool. A quick look online to find their customer service email for the UK (care of Extra UK ltd.) one email asking where I can get one. An email back a couple of days later with a phone number basically saying "we have some, give us a ring and we'll pop one in the post for you".
Fully expecting to pay at least a couple of quid I give them a ring, the guy notes down my name and address and says he'll drop it in the post in the next few days for me. :shock: No questions, no cost, no faff.
Top marks and I'm sure their support for other products (not just topeak from the look of their website) is also top notch.
I lost the chain tension holding hook thing off the chain tool on my hexus 16 multitool. A quick look online to find their customer service email for the UK (care of Extra UK ltd.) one email asking where I can get one. An email back a couple of days later with a phone number basically saying "we have some, give us a ring and we'll pop one in the post for you".
Fully expecting to pay at least a couple of quid I give them a ring, the guy notes down my name and address and says he'll drop it in the post in the next few days for me. :shock: No questions, no cost, no faff.
Top marks and I'm sure their support for other products (not just topeak from the look of their website) is also top notch.
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Comments
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Yep, had the same experience with Extra, great customer service when my Wedge bag clip broke.0
