warranty question

im first to die

here is my problem i got a new bike in september from pauls cycles a GT Force3 2008 every thing was fine untill lastnight i went to check the front fork presure and when i conected my shock pump a load of grey slime came out so rang pauls cycles to see what could be done and they told me they need a service every 20 hours use and when asked how much was told £70ish and would not be covered by warranty how can some thing thats not even 12 month old not be covered under warranty when the manual says 2 years waranty i have not been out that much due to surgery only been out about 15 hours of xc no hardcore stuff (im a big wimp) how can they say you need to spend £70 every 4 month or so i think they are taking the p**s any help please

alfablue

and breath

im first to die

sorry just realy p**sed off :x

im first to die

does anyone think i have a claim on warranty :?:

ilovedirt

A service every 20 hours use? That's complete bullshit, take it into the shop and give them a bloody earful.

heez29

ilovedirt wrote:

A service every 20 hours use? That's complete bullshit, take it into the shop and give them a bloody earful.

Don't give them an earful whatever you do. Just go in with the bike and say you haven't read any of this 'service every 20hrs'. Make sure the bike is clean before you go in aswell.

im first to die

i would go and push the forks up there ar*e but i live in north yorkshire and the shop is about a 4 hour drive away am very tempted :twisted:
might try again tomorrow see if i get some one esle that is more helpfull

asdfhjkl

ilovedirt wrote:

A service every 20 hours use? That's complete bullshit, take it into the shop and give them a bloody earful.

Ridiculous, isn't it? Some fork manufacturers really take the p*ss with service intervals. The SRAM site says the seals on Rockshox forks need serviced every 10 hours, and Fox's site says every 25 hours for theirs. 10 hours isn't even a weeks riding for me. I know how to service my forks, but certainly couldn't be bothered to do it that often. :roll:

supersonic

Do the forks still work?

nicklouse

grey slime?

you mean oil?

im first to die

short answer no
long answer getting about 20mm travel with them wound down should be 100mm and about 40mm when wound out should be 140mm

nicklouse

and the forks are?

im first to die

forks are marzocchi xc600 ata2 the grey slime seems to be a mixture of oil air and water i think
am i right in thinking there should not be oil in the air chamber anyway is it the seals that have failed

supersonic

It might be just some stuff that was in the chamber that has been dislodged. Use the fork. If in doubt, have it serviced.

It might be nothing, I have seen loads of forks do this.

You have had the fork half a year or more, may need a service.