Nice one, Halfords....

hopper1

Yep, you read that right! :shock:
On Thursday I noticed that my favourite waterproof gloves, yes, the SealSkinz had developed a small hole, where the thumb joins the hand part.
Friday, I phoned the store (ex Cycle Republic) and explained. The Manager said he didn't have any, but would get another pair from a close branch, ready for Saturday.
Saturday, I arrive at the shop to find that they got the wrong type (MTB!) :evil:
The manager said I could keep my gloves and when his next delivery arrived (This Monday) he would send me another pair to replace them, and I don't have to return the present pair.
That to me is about as good a service as I could expect from anywhere...
Soon, I'll have a spare pair of SealSkinz... Just need to decide on the best repair method, to maintain their waterproofness... maybe glue :?

deptfordmarmoset

So now all you have to do is wait for the floor mats for a Ford Escort to arrive in the post....

hopper1

deptfordmarmoset wrote:

So now all you have to do is wait for the floor mats for a Ford Escort to arrive in the post....

Hopefully not... As it was opened as a Cycle Republic, then adopted the Halfords name, it is a stand alone bike shop...

I prefer to remain positive....

deptfordmarmoset

Fair play to you, I didn't know that Halfords were actually taking cycling seriously again - though they used to have bikes as an integral part of their business back when I wor a lad, they then concentrated on motoring stuff, and many of their reintroduced bike sections have seemed a little half-ârsed. But if they're now doing stand-alones, that can only be good news.

markos1963

Used to think that particular branch of Cycle Republic was good till the other day. I went out on my Boardman SC and decided to ride it fixed for the first time. Ater a couple of miles I noticed a tinkling sound from the rear so I stopped to have a look. The tinkling was coming from the lockring that had worked itself loose. Not impressed at all as I had checked with the shop to see that it had been tightened properly on the PDI

hopper1

markos1963 wrote:

Used to think that particular branch of Cycle Republic was good till the other day. I went out on my Boardman SC and decided to ride it fixed for the first time. Ater a couple of miles I noticed a tinkling sound from the rear so I stopped to have a look. The tinkling was coming from the lockring that had worked itself loose. Not impressed at all as I had checked with the shop to see that it had been tightened properly on the PDI

I think it depends on who gets to do the work.
I spoke to Lee (I think) and he appeared to assume responsibility for everything.
Two of the young lads 'working' on bikes looked a little shakey, though.
I'll give them credit for what they're doing for me, though I wouldn't have any mechanical work done by them! :shock:

attica

markos1963 wrote:

Used to think that particular branch of Cycle Republic was good till the other day. I went out on my Boardman SC and decided to ride it fixed for the first time. Ater a couple of miles I noticed a tinkling sound from the rear so I stopped to have a look. The tinkling was coming from the lockring that had worked itself loose. Not impressed at all as I had checked with the shop to see that it had been tightened properly on the PDI

I had a similar experience with a lockring on a Halfords purchased bike (a Kona Paddywagon bought through cycle to work), fortunately I discovered that before setting out on a ride.

amaferanga

markos1963 wrote:

Used to think that particular branch of Cycle Republic was good till the other day. I went out on my Boardman SC and decided to ride it fixed for the first time. Ater a couple of miles I noticed a tinkling sound from the rear so I stopped to have a look. The tinkling was coming from the lockring that had worked itself loose. Not impressed at all as I had checked with the shop to see that it had been tightened properly on the PDI

A fixed sprocket will always tighten a bit after proper use, which means the lockring needs tightened after a few miles.... no matter where you buy the bike from.

markos1963

amaferanga wrote:

markos1963 wrote:

Used to think that particular branch of Cycle Republic was good till the other day. I went out on my Boardman SC and decided to ride it fixed for the first time. Ater a couple of miles I noticed a tinkling sound from the rear so I stopped to have a look. The tinkling was coming from the lockring that had worked itself loose. Not impressed at all as I had checked with the shop to see that it had been tightened properly on the PDI

A fixed sprocket will always tighten a bit after proper use, which means the lockring needs tightened after a few miles.... no matter where you buy the bike from.

Would have been nice if they had told me that then. I did tell them it was my first S/S-Fixed