Nice one, Halfords....

hopper1
hopper1 Posts: 4,389
edited March 2010 in The bottom bracket
Yep, you read that right! :shock:
On Thursday I noticed that my favourite waterproof gloves, yes, the SealSkinz had developed a small hole, where the thumb joins the hand part.
Friday, I phoned the store (ex Cycle Republic) and explained. The Manager said he didn't have any, but would get another pair from a close branch, ready for Saturday. :D
Saturday, I arrive at the shop to find that they got the wrong type (MTB!) :evil:
The manager said I could keep my gloves and when his next delivery arrived (This Monday) he would send me another pair to replace them, and I don't have to return the present pair.
That to me is about as good a service as I could expect from anywhere... :wink:
Soon, I'll have a spare pair of SealSkinz... :D Just need to decide on the best repair method, to maintain their waterproofness... maybe glue :?
Start with a budget, finish with a mortgage!

Comments

  • deptfordmarmoset
    deptfordmarmoset Posts: 3,118
    So now all you have to do is wait for the floor mats for a Ford Escort to arrive in the post....
    Looking for a cycling buddy?
  • hopper1
    hopper1 Posts: 4,389
    deptfordmarmoset wrote:
    So now all you have to do is wait for the floor mats for a Ford Escort to arrive in the post....

    Hopefully not... As it was opened as a Cycle Republic, then adopted the Halfords name, it is a stand alone bike shop... :wink:

    I prefer to remain positive....
    Start with a budget, finish with a mortgage!
  • deptfordmarmoset
    deptfordmarmoset Posts: 3,118
    Fair play to you, I didn't know that Halfords were actually taking cycling seriously again - though they used to have bikes as an integral part of their business back when I wor a lad, they then concentrated on motoring stuff, and many of their reintroduced bike sections have seemed a little half-ârsed. But if they're now doing stand-alones, that can only be good news.
    Looking for a cycling buddy?
  • markos1963
    markos1963 Posts: 3,724
    Used to think that particular branch of Cycle Republic was good till the other day. I went out on my Boardman SC and decided to ride it fixed for the first time. Ater a couple of miles I noticed a tinkling sound from the rear so I stopped to have a look. The tinkling was coming from the lockring that had worked itself loose. Not impressed at all as I had checked with the shop to see that it had been tightened properly on the PDI
    Norfolk, who nicked all the hills?

    http://farm4.static.flickr.com/3013/243 ... 8d.jpg?v=0
    http://img362.imageshack.us/my.php?imag ... 076tl5.jpg
    http://img216.imageshack.us/img216/3407 ... e001af.jpg
  • hopper1
    hopper1 Posts: 4,389
    markos1963 wrote:
    Used to think that particular branch of Cycle Republic was good till the other day. I went out on my Boardman SC and decided to ride it fixed for the first time. Ater a couple of miles I noticed a tinkling sound from the rear so I stopped to have a look. The tinkling was coming from the lockring that had worked itself loose. Not impressed at all as I had checked with the shop to see that it had been tightened properly on the PDI

    I think it depends on who gets to do the work.
    I spoke to Lee (I think) and he appeared to assume responsibility for everything.
    Two of the young lads 'working' on bikes looked a little shakey, though.
    I'll give them credit for what they're doing for me, though I wouldn't have any mechanical work done by them! :shock:
    Start with a budget, finish with a mortgage!
  • attica
    attica Posts: 2,362
    markos1963 wrote:
    Used to think that particular branch of Cycle Republic was good till the other day. I went out on my Boardman SC and decided to ride it fixed for the first time. Ater a couple of miles I noticed a tinkling sound from the rear so I stopped to have a look. The tinkling was coming from the lockring that had worked itself loose. Not impressed at all as I had checked with the shop to see that it had been tightened properly on the PDI

    I had a similar experience with a lockring on a Halfords purchased bike (a Kona Paddywagon bought through cycle to work), fortunately I discovered that before setting out on a ride.
    "Impressive break"

    "Thanks...

    ...I can taste blood"
  • amaferanga
    amaferanga Posts: 6,789
    markos1963 wrote:
    Used to think that particular branch of Cycle Republic was good till the other day. I went out on my Boardman SC and decided to ride it fixed for the first time. Ater a couple of miles I noticed a tinkling sound from the rear so I stopped to have a look. The tinkling was coming from the lockring that had worked itself loose. Not impressed at all as I had checked with the shop to see that it had been tightened properly on the PDI

    A fixed sprocket will always tighten a bit after proper use, which means the lockring needs tightened after a few miles.... no matter where you buy the bike from.
    More problems but still living....
  • markos1963
    markos1963 Posts: 3,724
    amaferanga wrote:
    markos1963 wrote:
    Used to think that particular branch of Cycle Republic was good till the other day. I went out on my Boardman SC and decided to ride it fixed for the first time. Ater a couple of miles I noticed a tinkling sound from the rear so I stopped to have a look. The tinkling was coming from the lockring that had worked itself loose. Not impressed at all as I had checked with the shop to see that it had been tightened properly on the PDI

    A fixed sprocket will always tighten a bit after proper use, which means the lockring needs tightened after a few miles.... no matter where you buy the bike from.

    Would have been nice if they had told me that then. I did tell them it was my first S/S-Fixed
    Norfolk, who nicked all the hills?

    http://farm4.static.flickr.com/3013/243 ... 8d.jpg?v=0
    http://img362.imageshack.us/my.php?imag ... 076tl5.jpg
    http://img216.imageshack.us/img216/3407 ... e001af.jpg

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