Is my track pump broken, or am I just stupid?

It's a topeak joe blow sport 2.
I'm using the presta side of the twin head, as I'm pretty sure the big brass valves with the screw down bit on my tyres are presta.
You have to force the pump down to get any air in, and the guage seems to register pressures that have no relation to the tyre, like if I disconnect it, then start again, it starts from 0psi, which can't be right.
Is there something really simple I'm not doing, or do I need to take it back to the shop?
I'm using the presta side of the twin head, as I'm pretty sure the big brass valves with the screw down bit on my tyres are presta.
You have to force the pump down to get any air in, and the guage seems to register pressures that have no relation to the tyre, like if I disconnect it, then start again, it starts from 0psi, which can't be right.
Is there something really simple I'm not doing, or do I need to take it back to the shop?
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DON'T jam the pump head onto the valve as far as it will go. This can stop air from going in the tube.
Are you locking the pump head onto the presta valve with the little lever(for lack of a better word)?
If it's a fairly new pump I doubt that it's broken. That would be a very rare problem, although not entirely out of the question.
Ask a friend, who knows pumps, to give you a hand.
I have the same pump and had the same problem first time I used it for my New Tricross. It was fine on my MTB.
All that was needed was to make sure the small screw on the valve is undone, but dont press it in. Then place the correct head over the valve with the small lever pointing along the hosepipe, then pull lever "up" i.e. away from the valve, this should lock it, then start pumping, should be sorted. If its not, try lever in opposite direction, and try pumping again.
If this does not work, you need someone to check out what is happening.
All sorted now.
I'd like to think lots of people have made this mistake before, but I'm probably just kidding myself.
Damn presta valves anyway.
Happy riding!!
By the way, its a great pump, had mine a year and a half, and it is superb.
The Joe Blow is a pretty good pump, but I sometimes find with mine I have to let air out before I can put more in when pumping to 120 psi.
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