WARNING - boardman fs comp frame failure
Comments
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I bought a Boardman road bike and I love it. When choosing the bike I was well aware that Halfords service can be variable and that by buying from them I was taking a risk. The flip-side of the coin is that I got a very good value bike. You pays your money you, makes your choice. It seems to me that in this instance Halfords service has not been great, but it has not been unacceptably bad (i.e. illegal). If you want top class service then pay top-class prices. I wouldn't expect to have my bottom wiped for me when I fly easyjet, for example.0
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No matter if you pay £200 or £4000 for a bike you should the same level of service, is it to much to ask for the bike to come from the shop working correctly? I think not0
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You bought a bike. It had a dent. You took it back. They gave you a new bike.
I don't know how you coped.0 -
Jeast wrote:I think it would be decent in this case to shift this discussion to a new thread with new title, because it seems to have shifted away from the actual faults to a outright blasting of Halfords, and this topic title remaining at the top of the list on this forum with so many negative remarks must be hugely damaging to the Boardman brand, and I'm sure this is not what either of you are trying to achieve.
i also read this suggestion made by mr boardman him self on the road forum (suddenly everyone is best pals with insider knowledge of the boardman band and a direct line to his office :roll: ) but you cant have it both ways, the buying of a bike is part and parcel of owning a bike. the service you recieve form the retailer/manufacturer is a portion of the money you spend and in this case, its simply not good enough.
this may well look bad for boardman bikes but thats the price you pay if you dont reign in the retailer.
i know this doesnt happen with plenty of other manufacturers regardless of where you buy their bikes from0 -
id be interested to see how the folk who think halfords are doing the right thing would fel if they had taken a bike home which snapped? or was dented?
i know i would be back at the shop and demanding a replacement bike, not some frame swap hippiness, id want a new bike or my money. im confident most other folk would too.
all i know is that seeing as this isnt possible with this retailer, i would prefer to spend my money elsewhere.0 -
sheepsteeth wrote:i also read this suggestion made by mr boardman him self on the road forum (suddenly everyone is best pals with insider knowledge of the boardman band and a direct line to his office :roll: )
Actually, that was my own suggestion...but thanks for your snide remark, really helpful.
The point I was trying to make, is the bikes are good, it's Halfords who occasionally are not.
Like I said earlier, I bought the HT/Pro last week, and this topic is causing me to regret it and I'm sure there are people who have read it and decided not to bother at all. I just don't think that's fair.0 -
sheepsteeth wrote:id be interested to see how the folk who think halfords are doing the right thing would fel if they had taken a bike home which snapped? or was dented?
i know i would be back at the shop and demanding a replacement bike, not some frame swap hippiness, id want a new bike or my money. im confident most other folk would too.
I have done. Not from Halfords, from Edinburgh Bicycle Co. A Contour 200 I think. And yes, they replaced the frame only. Look around, this is the standard industry practice, replace only the damaged part. It's what commencal are doing with the Metas too (and their frame replacement is far slower)
The question is, why do you think you should get a whole new bike? Do you think you'd get that from any retailer?Uncompromising extremist0 -
Ponyfeeder, you never did say what's wrong with the gears that suddenly an X7 shifter, chain and cassette have to be replaced... After apparently 2 rides and 2 weeks of use. I'm very curious.Uncompromising extremist0
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maybe i am being unrealistic, im fortunate ive never needed to return a whole bike but the dealings i have had with bike companies with respect to their products has always been direct and swift.
i needed new horst link pivots for my golden willow, i emailed them direct and they sent them out the same day, i got them 2 days later. i also needed some longer hose so i could adjust the positoon of the button on the bars, 1x email = big parcel of hose and spare fitings and seals.
my fork failed on my enduro, i was the secondhand owner so had no warranty, bummer i thought so after a call to tf tuned i was advised to get in touch with spesh directly as they would probably help. i made a call and was told i could have a 2 year warranty instead of the first owners 5 yr (which is stil inline with normal after maket products) i sent it to them that day and had it back 2 days later fully refurbed with the new internals.
so maybe ive been lucky. i will certainly think about who im buying things from in future.0 -
Northwind:
The problem was that when i pedaled hard there was a loud grinding noise from what i thought was the crank area. And also a ticking like the rear mech was trying to change gear on its own. So i took it back Halfords and explained the problem they chose to replace all the siad parts to solve the problem, and fair play to them for doing so. I now have the bike back and have checked it over and found a stiff link in the new chain ( am i just unlucky or what )
So i put plenty of lube on the chain to see if this will sort the problem if not back to Halfords we go again.
The guy that i have delt with this time and once before seems to know what he is talking about, and takes an intrest in sorting the problems out, this is all i have every wanted from them.
But i will not be buying any other bikes from them, the damage has already been done so to speak. My next bike will be a Specialized from a proper bike shop. You live and learn !!!!!0 -
Just flex the chain sideways to free a stiff link.
If the gears are skipping slightly, turn the shifter barrel adjuster half a turn anti clockwise. The cable WILL stretch as you ride it and the gears need readjusting.0 -
The ticking sound of the gears wanting to change is a simple fix that you should take the time to learn how to do yourself. Check the Parktools website for how to adjust your gears. Likewise the stiff link, if you have a chaintool it's easy to fix, or can be done by carefully flexing the chain laterally sometimes. Again, Parktool is your friend.
The BB noise does sound like something they needed to fix for you and kudos to them for doing so. Strange that they would replace the rear mech and cassette though for what sounds like a simple case of the mech needing adjustment.0 -
Like I said earlier, I bought the HT/Pro last week, and this topic is causing me to regret it and I'm sure there are people who have read it and decided not to bother at all. I just don't think that's fair.
I wouldn't regret it, my mate bought one the other week, it's such a nice bike and he's had no problems with it at all.0 -
I bought a boardman bike from my local HELL FRAUDS (yeah i know im funny with that pun!) and Chris himself was building the frames behind the desk (welding them from scratch). He then built the rest of the bike for me there and then.
I rode the bike home to find the paint STILL wasnt dry - presumably its a poor quality paint? Apart from that, my biggest problem with the bike was that my chain, cassette and crankset all wore out within just TWO years! I personally believe it was the fault of Chris Boardman that the chain, cassette and crankset wore out because he covered them all in oil when he was building it.
Otherwise the only real problem ive had is that one of the inner tubes popped whilst riding the bike. Needless to say I was down to the shop I bought it from within minutes to complain and demand that they fit 16 inner tubes to each wheel to reduce the risk of it again.
Moral of the story - some people need to get real.0 -
And there was me looking at the GT Aggressor 3.0 in my local Halfords and thinking 'I quite like that, maybe I'll save up for one buy it from this store'.Giant ATX 8300
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Eranu wrote:I wouldn't regret it, my mate bought one the other week, it's such a nice bike and he's had no problems with it at all.
Has your mate noticed any defects in the paint job? I've not had chance to give it a proper ride yet, but had a closer look around the frame tonight and noticed quite a few grains of what looks like sand scattered around the frame, sealed under the clear lacquer.
Not sure what to do about it, am I being hyper-critical, or is that unacceptable? :?0 -
Mmm. That's most likely dry spray- can happen if you're spraying in an overhot environment, or too far from the job, or various other causes. Not acceptable I would say, it's a bit of a noob error. It could be some sort of contamination but that's not very likely. But, at the same time I'd personally count it as trivial. Here, I do think the purpose of the product needs to be considered, I wouldn't accept it on some pretty ornament but I wouldn't consider it relevant on an mtb that I'm rapidly going to cover with mud and throw at piles of rock. But that's really your call, I think you should be able to expect better.Uncompromising extremist0
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wow andrew156 you are so funny !!! Its because of peple like you that we get poor customer service in the UK do you think for one minute that this would have happened in the USA. No it would not, again we have to put up with people talking out of there ar*es about something they know nothing about.
You get real Muppet !!0 -
what i find so funny is that one boardman frame snaps and everyone jumps on the band wagon complaining about halfords and boardmans and it's a catastrophe etc etc well i'm sorry but if people did that every single time a kona or orange or santacruz snapped or wasn't right then no bike companies would exist for example my friend ordered a brand new top of the range blur lt directly from santa cruz they advised him on size, upon delivery it was realised the bike was too small they expected him to pay the courier cost and also to pay the increased price, which had altered after he had ordered it 6MONTHS previously. and they didn't even fit the correct shock. yet halfords in this case have made a simple mistake and yes i agree if you chose to have the same frame the swap over should be free, and a majority have slagged them because you expect a free upgrade!! why because halfords aren't so 'special' well they are a company and need to survive and don't need people like you spreading gossip and hearsay just for a little attention. grow up and be realistic.0
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Since when has it been hearsay its all fact, and as for wanting attention dont you think people have a right to now about the problems others have had with a product or company ? Wow it took a long time for your mates bike to arrive, or did it take him six months to realise that it was the wrong size?
Another person that thinks we should take it up the shi**er from any company just because we live in the UK. :!: :!:0 -
Nah mate, I don't think you're quite understanding what people are saying. Nobody's said "accept bad service". Quite a few people have said THEY GAVE YOU A WHOLE NEW BIKE.Uncompromising extremist0
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And so they should on a 3-4 week old bike0
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PF they have a right but it's ridculous to expect a whole new bike when only one part of another had failed do you not reckon it's your attitude that resulted in the outcome
oh and my mate, is currently crc's main wheel builder and merlin also send him work, he is no moran unlike you. now grow up and get real.0 -
what my attitude got me a new bike, by saying this frame has a dent in it. And them saying we will get you a new bike !!!!!
Yep your mates no moron he orders a bike over the phone and listens to the other person on the end of the phone about what size frame he should have. Yep hes a smart chap just like you.
Now unless you have anything intersting to say sod off you muppet :twisted: :twisted:0 -
Regarding replacing the whole drivetrain to cure a simple, noise this seems to be the tactic of some of the less well trained staff at Halfords, a friend at work had a similar problem with his Boardman hybrid, he knows nothing about bikes so returned it to the store who then replaced half the drive train, good for the customer i suppose but i'm sure i could have sorted it with an allen key and some lube! Still maybe Halfords will realise one day that if they train all there staff they'll probably save a fortune on warranty issues0
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Ponyfeeder wrote:And so they should on a 3-4 week old bike
This is the problem. Why do you think this? Why is it that, when they went far above and beyond what they had to do, when they could very easily have said "You did that" and given you nothing at all, and when the most you could really expect was a replacement frame, you say "They just did what they should do"? TBH it's absurd. They've gone way past what they "should" do and you've pretty much spat in their face for it.
Understand, they did not need to do this, you had no right to expect it, and you look like a fool when you keep banging on about it. You've got some legitimate complaints, but your attitude to the whole situation means that people are ignoring them.Uncompromising extremist0 -
FFS, what i've got from this thread is that your mate went in with a dent on the frame & got a his bike swapped.
You go in with a crack 'demanding' a new bike because your mate did. Failing this you demand an upgrade and get pissy when they want to charge you to swap it over.
I don't see why you think you should get a new bike or better frame. They offered to swap the frame and you declined??
Tbh, from the way it sounds like you've been, and you came to me with these problems i would of told you F-off by now mate.
Every case is different, its all up to the discretion of the manager. If you've been an arse demanding a new bike, theres no way he's gonna give you one.
Everything goes wrong once in a while. How many defected boardmans have there been?? In the thousands sold?? Constantly on back order with thousands of happy customers. Jesus man , get a grip.
Anyone who has a boardman or is looking at them, don't let this fool put you off!
He's just a grade A tw@t0 -
I think it because it was a 3-4 week old bike with a dent that must have been done at the factory before painting, as there was no damage to the paint. Why the hell should i not get a new bike, would you except a new car with a dent in the wing No you would not, would you except it if they said we will fit a new wing and paint it for you. No you would demand a new car so what is the differance. Oh and by the way i never asked for a new bike they just gave it to me and its been a pain in the arse. Again i picked the bike up yesterday and again its not right, same problems it went in for but i guess according to some of you as they have replaced all the drive train i should just except this.
And as for spitting in there faces if they got the job right first time i would not have to keep going back over and over again, do you think i enjoy paying for a bike and then not being able to ride it, or do you think i just having nothing better to do that keep driving back to Halfords.
I bet if it was your bike you would do the same or are you one of those who just says " ok then" and does not fight there corner?
I dont care if people ignor me, all i wanted is to make people aware of the problems i have had so if they are loking at buying one of the Boardman bike they can see that its not all a bed of rose's0 -
Ponyfeeder wrote:I think it because it was a 3-4 week old bike with a dent that must have been done at the factory before painting, as there was no damage to the paint.
Perfectly possible to dent something without damaging the paint. And I guarantee you many shops would have told you so, and you'd either have a court case (which you'd lose) or a dented frame.Uncompromising extremist0 -
Ponyfeeder wrote:I think it because it was a 3-4 week old bike with a dent that must have been done at the factory before painting, as there was no damage to the paint. Why the hell should i not get a new bike, would you except a new car with a dent in the wing No you would not, would you except it if they said we will fit a new wing and paint it for you. No you would demand a new car so what is the differance. Oh and by the way i never asked for a new bike they just gave it to me and its been a pain in the ars*. Again i picked the bike up yesterday and again its not right, same problems it went in for but i guess according to some of you as they have replaced all the drive train i should just except this.
And as for spitting in there faces if they got the job right first time i would not have to keep going back over and over again, do you think i enjoy paying for a bike and then not being able to ride it, or do you think i just having nothing better to do that keep driving back to Halfords.
I bet if it was your bike you would do the same or are you one of those who just says " ok then" and does not fight there corner?
I dont care if people ignor me, all i wanted is to make people aware of the problems i have had so if they are loking at buying one of the Boardman bike they can see that its not all a bed of rose's
Not talking about you mate. Taking about your mate.0
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