Are ribble usually slow?

Anonymous

Hi.

Ordered 2 tyres and mudguards from Ribble yesterday, checked like a couple of mins ago and the status is still on received, I'd have though they would have posted the goods today surely since they have took the money out already :?

Thanks
Will.

nick hanson

I've had items from them,& status showing recieved,& the item got delivered that day.
Don't stress,I 'm sure you'll get your goods soon enough.If You did need them REALLY quick,theres always the LBS,with the price premium,.....you pays your money,you takes your choice.

Anonymous

I'm used to ordering online and getting stuff like 15 hours later.

redddraggon

willhub wrote:

I'm used to ordering online and getting stuff like 15 hours later.

You should have bought the tyres from somewhere more expensive if you wanted them quicker.........

Slow Downcp

I've only used Ribble once in the last twelve months, bought groupset, wheels and a few other bits - ordered 9.30 at night, depatched next day, received day after.

stevewj

Each time I've used them I've received goods very promptly and with the best prices I could find.

JGS

My bike was 2 weeks late and my second order was next day, so it's a bit hit and miss. You do always get your items though, unlike some shops that delay and delay and delay and then can't get anymore stock.

Slow Downcp

willhub wrote:

I'm used to ordering online and getting stuff like 15 hours later.

And that was never going to happen ordering on a Sunday, regardless of where you ordered from

vitesse169

I ordered a frame, bibshorts and a few other bits a couple of weeks ago - was tols 10 days for the frame. The whole order arrives in 6 days from ordering them. I thought that was ok...

softlad

willhub wrote:

I'm used to ordering online and getting stuff like 15 hours later.

so maybe you should have ordered them from the place that delivers in 15 hours then...?

Anonymous

softlad wrote:

willhub wrote:

I'm used to ordering online and getting stuff like 15 hours later.

so maybe you should have ordered them from the place that delivers in 15 hours then...?

I'm not psychic...

Most online stores do it, even ebay shops manage to, the only one that does not seem to is ribble.

Anyway I got a dispatch email today, so hopefully should be here tomorrow, 1 day late, that is if it's decent courier.

Slow Downcp wrote:

willhub wrote:

I'm used to ordering online and getting stuff like 15 hours later.

And that was never going to happen ordering on a Sunday, regardless of where you ordered from

I posted this thread on Monday, Monday is the day I'd expect it to be dispatched.

softlad

RIbble's own site says orders are despatched within 24 hours. Assuming they don't work on a Sunday, the earliest they could attend to that order would be Monday morning. I would guess that means they will send it out today. If you want things quicker, buy local...

Anonymous

softlad wrote:

RIbble's own site says orders are despatched within 24 hours. Assuming they don't work on a Sunday, the earliest they could attend to that order would be Monday morning. I would guess that means they will send it out today. If you want things quicker, buy local...

Today is tuesday...

Did you read my post...

Alot of places say dispatched within 24 hours, I'd have expected them to dispatch my stuff I ordered on Sunday sometime on Monday, like Monday afternoon

I don't need stuff instantly, but next day is standard tbh.

If I want to build a PC and get it quick you don't go local, you still buy on the Internet.

Clearly it's the same with bicycle stuff as I have ordered online on plenty of occasions and got stuff next day, apart from ribble that seems very slow.

Slow Downcp

I think you're being a bit hard on Ribble - despatch within 24 hours in my opinion means working hours. As they are not open on Sunday, this means they received it Monday, so would despatch by Tuesday.

It may be that it was desptached yesterday - when I had my stuff it still showed that after it was delivered.

softlad

willhub wrote:

Today is tuesday...

Did you read my post...

Alot of places say dispatched within 24 hours, I'd have expected them to dispatch my stuff I ordered on Sunday sometime on Monday, like Monday afternoon

I read yours. I think you had better read mine again.....carefully this time...

Anonymous

I know they mean working hours.

If they receive Monday they also should be able to dispatch Monday, nothing hard about that.

softlad

willhub wrote:

I know they mean working hours.

If they receive Monday they also should be able to dispatch Monday, nothing hard about that.

they say 'despatch within 24 hours' ...

24 hours from Monday morning is - yes, you've guessed it - TUESDAY morning.......

Anonymous

Within 24 hours does not mean after 24 hours has passed.

softlad

willhub wrote:

Within 24 hours does not mean after 24 hours has passed.

is this a wind-up, or are you being serious..?

jimmythecuckoo

Calm down lads

Anonymous

I am calm lol, I think I know what within means.

If someone wanted to get something don't within the next hour, then they would aim to have it done in that hours time or before.

Seems someone has never had next day delivery before.

If I order something on Monday it should be able to be dispatched on Monday and I'll stand by that as plenty of other places, not just bicycle kit can do it even if they are busier too.

Slow Downcp

Some places do, some don't - it also depends how busy they are. I;m sure they receive a lot of orders over a weekend period, as well as one for your tyres.
Doesn't mean Ribble are slow - it just means others are faster.

Have you tried ringing them? I rang with a query on mine and they answered the query there and then.

Anonymous

Why ring them? They've dispatched my stuff today.

Slow Downcp

So in answer to your question - no they're not slow :?

Anonymous

It's not slow, but it's not fast too.

Someone told me they usually take something like 6 days and that prompted me to create the thread.

Tempestas

One site I used in the past advertised 24 working hours for despatch, I ordered on a Monday morning, it took 3 days for them to ship it and it was in stock, their argument was they worked 8 hours a day which gave them 3 days to despatch it....I no longer shop with them

softlad

willhub wrote:

Seems someone has never had next day delivery before.

If I order something on Monday it should be able to be dispatched on Monday and I'll stand by that as plenty of other places, not just bicycle kit can do it even if they are busier too.

'next day delivery' would have to mean 'same day despatch' - 'despatch within 24 hours' is not the same as 'same day despatch', is it..??

Seems someone has difficulty understanding plain English....

alfablue

I use a variety of different online shops, I see them like this:

1) Top service: almost always deliver next day if ordered in the morning - CRC and Wiggle, Dotbike, Woolly Hat Shop for example.

2) Slightly less reliable with next day delivery, but often opt for them because of price or availability - Ribble, All Terrain Cycles for example.

3) Bad: usually 3+ days, maybe more, no stock levels indicated, take orders for out of stock items and don't tell you (I could name a few). Only use them once, then they go on my black list.

I am quite happy with Ribble, you know you won't get top service, but prices will usually beat Wiggle, so it is a choice to make. I did however abort a £1000 bike purchase from them because the guy on the phone was very unhelpful (seemed to be trying to be obtuse). But for mail order of simple components, fine.

Anonymous

softlad wrote:

willhub wrote:

Seems someone has never had next day delivery before.

If I order something on Monday it should be able to be dispatched on Monday and I'll stand by that as plenty of other places, not just bicycle kit can do it even if they are busier too.

'next day delivery' would have to mean 'same day despatch' - 'despatch within 24 hours' is not the same as 'same day despatch', is it..??

Seems someone has difficulty understanding plain English....

if they dispatch within 24 hours and dispatch next day then that might aswell be dispatch within 48 hours..

I understand English perfectly.

Slow Downcp

Will - I think you're being a bit unrealistic. Maybe if you order on a Tuesday, they would be desptached on the same day, but if you order at the weekend the 24 hours would start from Monday - which 24 hours on is Tuesday. Like I said they will receive many orders from 5pm Friday to 9am Monday - you can't expect them all to be sent on Monday.

Slow Downcp

Will - I think you're being a bit unrealistic. Maybe if you order on a Tuesday, they would be desptached on the same day, but if you order at the weekend the 24 hours would start from Monday - which 24 hours on is Tuesday. Like I said they will receive many orders from 5pm Friday to 9am Monday - you can't expect them all to be sent on Monday. Despatch within 24 Hours is the next day.