What are delivery times from some online shops?

fto-si

z000m wrote:

i ordered stuff of wiggle on saturday they still havent processed it yet, and it in stock

DId you pay for Priority Despatch?

thamacdaddy

I usually use chain reaction, prices are usually better than wiggle even with my discount and its usually quicker. Wiggle has managed next day but I usually find it arrives 2 days for me. Chain reaction is normally next day for me if I get it sent to my city centre office and 2 days if I get it sent home which I think is all to do with the sorting office being closer to the city probably.

Anonymous

I ordered the stuff, apparently it'll be dispacted tomorrow, cant see it getting here thursday with 1st class, probs friday, hardly ever had stuff next day with 1st class.

z000m

i only ever ordered priority once and that was because i forgot to tick the free delivery box

fto-si wrote:

DId you pay for Priority Despatch?

pneumatic

Paul_Smith SRCC wrote:

pneumatic wrote:

never mind speed, what about accuracy?

It's a real twig in the spokes when they send you the wrong thing. :evil:

While no business can ever in my opinion actually supply a fault free service, they should at least have a jolly good go at trying, especially when it comes to avoiding/correcting mistakes.

Yes, Bike Plus were very responsive in dealing with the problem, and that is good. From where I sit, though, getting it right first time is better.

The number of variables associated with buying a chainset is quite high (size, make, fitting, appearance) but no more so than those associated with buying an electronic gadget, a book or a flight. Dabs, Amazon and the online airlines have, in my long experience of using them, always provided a fault-free service.

fto-si

z000m wrote:

i only ever ordered priority once and that was because i forgot to tick the free delivery box

fto-si wrote:

DId you pay for Priority Despatch?

Wiggle website clearly states that if you dont choose priority goods can take up to one week for delivery so the fact that your order hadn't been processed after a couple of days is nothing extraordinary.

daniel_b

I ordered a whole load of stuff last week from 4 different places!

Chain reaction - Order placed Tuesday 09:00 - Delivered Thursday 14:00
(2 tyres + brake cable set)
Wiggle - Order placed Tuesday 16.15 - Delivered Thursday 09:00
(2 rear racks, crank removal tool, mini pump, mudguard)
Ribble - Order placed Tuesday 16.20 - Delivered Thursday 11:00
(Bike lock, seat clamp, overshoes, 2 sets of sks mudguards)
Tredz - Order placed Wednesday 17.30 - Delivered Saturday 11.00
(10 inner tubes)

Pretty impressive turn around times I thought, and all with the minimum delivery charge, or free chosen if possible. Ribble charged £3.50.

Dan

john_

what do you think of Winstanleys Bikes? has anyone ordered from them apart from sending the wrong casset... but would be harder to send the wrong bike... I hope :P

kettrinboy

Ive used Wiggle 10 times over the last 18 months and every time the stuff has arrived the next day I know their prices are not always the cheapest but they have been very reliable so i,m sticking with them

john_

hmm they also sell the product I was looking at... you recon wiggle would price match winstanleys?

z000m

i ordered a set of mavic rims on campy hubs from ribble and they were delivered next day free of charge. they must have stayed up all night building them :P

pneumatic

john_ wrote:

what do you think of Winstanleys Bikes? has anyone ordered from them apart from sending the wrong casset... but would be harder to send the wrong bike... I hope :P

Well, the follow up to the wrong chainset story was that they emailed me and asked me to send back the unit so that they could provide the correct one, which I did, and they very promptly refunded my postage.

HOWEVER, they then sent me a nice message to say that they didn't have the correct one after all (even though it is still listed on their site as "in stock") and that they couldn't get it because it was discontinued (I knew that, which is why I was so pleased that their site said "in stock").

The moral of the story with online traders seems to be to check that what they are actually selling is actually theirs to sell (and not just theirs to order from somewhere else).

So even if you are buying a bike, phone them up before using the online "facility" and make them promise to go and get the thing you want off the shelf and describe it to you before they pop it in the post.

MICHAELCYCLES

john_ wrote:

hmm they also sell the product I was looking at... you recon wiggle would price match winstanleys?

Wiggle won't price match and they may get a bit snotty if you suggest it ! !

pneumatic

Next (and final) chapter in the Winstanleys fiasco (unless I don't get my refund)

I get an email telling me they can't get the part they have sold to me (website now changed from "in stock" to "available in 2-7 days") because it is discontinued. Please phone the shop for advice.

I reflect for a while and then think to myself, Let's give them a break, we all make mistakes, I'll make do with the slightly wrong part. Rather than get angry, why not give them a chance to make my day with a little gesture of apology of some kind.

So I phone them and ask them nicely to send me back the slightly wrong one they first sent and I'll make do with that.

"Sorry, sir, we've sold it to another customer. All we can do is offer (!) you a refund."

How I kept my temper, I'll never know. However, I am quite proud of the "I can't ride around the Outer Hebrides on a refund" comment.

My personal advice would be simple:
DO NOT USE THIS SHOP. JUST DON'T. EVER. FOR ANYTHING. :evil: