Ribble warranty info

polite but firm letter stating the facts and that

i) they either give it back with the fault rectified or refund your money

ii) that they have ten business days to comply

iii) that if they don't, you'll take them to court for the price of the frame, plus all costs (court fees, your expenses, cost of any time you take off work, etc.)

- get proof of delivery

do not do anything by phone, keep it written, dated, with copies

your rights and how to enforce them...

http://www.direct.gov.uk/en/Governmentc ... /index.htm

http://www.direct.gov.uk/en/MoneyTaxAnd ... /DG_195688

http://www.adviceguide.org.uk/index/you ... claims.htm