rounded nut thanx to evans cycles
siddall
Posts: 66
hey people just a quick one i own a carrera banshee x and recently took my bike to evans cycles to have my top chain ring taken off and replaced wit a e thirteen bashring they took the ring off and put the bash ring on but tried too take the crank arm off and reset the chain rings they failed miserably and totaly rounded the bolt inside the crank arm then wit out my knowledge tried chisseling the bolt loose as u would guess i was totaly pissed wen they brought the bike out they tried to say it was a fault on halfords side and that i should take the matter up wit them they said there was permanent lock tite used and thats why they couldnt loosen it im devoed now as the bike is still new and any future upgrades in that area are twarted un less i can get the bolt out any ideas would be appreciated cheers[xx(]
http://www.flickr.com/photos/9215489@N05/
http://www.flickr.com/photos/9215489@N05/
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Comments
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there was no reall need for them to touch the crank bolt. but at the same time it is not wrong to remove the crank arm to replace rings etc.
sorry to say in this case it is Evans that have F***ed up and they need to sort it.
PS it is a bolt not a nut.
nick
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It's down to Evans to PROVE they didn't cause the damage and if they can't they have to sort it as a matter of consumer rights
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Evans are terrible at this sort of thing... Just the Other day my Mate took his bike to evans to fix the Front mech (which hadnt been working properly since he got the bike from them a few months ago), He came back with a œ40 bill for A chain change, and œ25 worth of Labour- Because they had put one of the rings on the wrong way round! (this caused chain wear). Why should he have to pay for their mistakes? and œ25 on labour for changing a chain, and turning a ring around! Cheeky B***ards
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thanx but given up wit them and needless to say not goin back just need to no if there any decent bike shops in my area ashton u lyne that can replace the BOLT lol
http://www.flickr.com/photos/9215489@N05/0 -
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by siddall</i>
thanx but given up wit them and needless to say not goin back just need to no if there any decent bike shops in my area ashton u lyne that can replace the BOLT lol
http://www.flickr.com/photos/9215489@N05/
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote"> Evans have to fix it FOC anyone else will charge you. and it could take a long time to sort.
back to Evans.
nick
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"Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
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ur rite but by the sounds of things they get away wit it every time to**ers [:(!]
http://www.flickr.com/photos/9215489@N05/0 -
Complaint to their customer service dept, they'll call the branch, tell them they have to sort it. Job done
http://www.flickr.com/photos/guilliano/0 -
argued wit them till i was blue could have beaten them to death wit it and would rather pay some one else to do it than risk them ****s ****in some thin else up[}:)]
http://www.flickr.com/photos/9215489@N05/0 -
That was the store though. Call the customer service dept at head office and tell them politely what has happened and that the only solution is for them to replace the part or go through a small claims court. Then it actually would be down to them to prove they are innocent and would cost them a lot more than replacing the part
http://www.flickr.com/photos/guilliano/0 -
nice bike how do you find the deore gear then check mine http://www.flickr.com/photos/9215489@N05/
http://www.flickr.com/photos/9215489@N05/0 -
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by guilliano</i>
That was the store though. Call the customer service dept at head office and tell them politely what has happened and that the only solution is for them to replace the part or go through a small claims court. Then it actually would be down to them to prove they are innocent and would cost them a lot more than replacing the part
http://www.flickr.com/photos/guilliano/
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Yes call customer services....it's 100% the store's fault and you deserve reparations! Whoever at Evans told you it was halfords fault should be sacked.
BTW I think even the small claims court has a de minimis limit on smallness, and this may be beneath it (unless you can show further damages). But complaints to central Customer Services should sort it out.
<font size="1">GT Aggressor XC2 - lovingly crafted by the artisans at Halfords with the addition of XT hydraulic brakes, M520 pedals, Ritchey Ergo foam grips and my old nice and comfy Spesh BG saddle</font id="size1"><font size="1">GT Aggressor XC2 - lovingly crafted by the artisans at Halfords with the addition of XT hydraulic brakes, M520 pedals, Ritchey Ergo foam grips and my old nice and comfy Spesh BG saddle</font id="size1">0 -
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by siddall</i>
nice bike how do you find the deore gear then check mine http://www.flickr.com/photos/9215489@N05/
http://www.flickr.com/photos/9215489@N05/
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Mmm.. that's quite an impresive injury you had there...0 -
I had a similar problem a few weeks ago. You need tp know your rights and it is not always up to the company to prove they are not in the wrong.
Get writing a letter to Evans and if possible include photos and also be as precise as possible0 -
cheers fella, got on to the store today they asked me too bring the bike back to them and they would rectify the prob, so there not all stuck up pricks down there.
http://www.flickr.com/photos/9215489@N05/0
