Online bike shop bashing!

Satchmo245 · May 2007

Bit annoyed with a certain online bike shop. I ordered a Middleburn chainring 5 weeks ago and have only recieved it Friday just gone! I knew it was out of stock at the time but they expected them in about a week after I ordered so I didn't mind waiting a little (they were on sale [:)]). That due date came and I checked again only to see that a new date had been set! This happened another two times and it was starting to tick me off a bit. I called them and they couldn't help me. TBH it might have just been the Middleburn importers being pi$$y so I gave them the benefit of the doubt. Anyway, last Monday it showed that they were now in stock so I called to see what the situation was and I was told my chainring had been dispatched the wednesday of the week before and would definately be with during the week. Thursday came and still no chainring so I called them back and gave him (a different guy) my details and the conversation went something like this :

Him:"Is this about your Middleburn Chainring?"

Me:"Yes"

Him:"It has been cancelled"

Me:"Huh!!"

Him:"Yea, that was cancelled weeks ago"

WHAT!!!!

I told him of my conversation with the bloke on Monday and as neither of us knew who it was there was nothing he could do! Unbelievable. He managed to get me the chainring sent the next day but I am stunned at how the guy I spoke to on Monday came up with the info he gave me! Did he make it up??? It was the first time I had ordered from them and I am not sure I will bother again! Rant over [:D]

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Unknown · May 2007

Fingers crossed, I ssem to have been pretty lucky with ordering stuff on line.
I suppose that next time, shop around for a site that has the parts you want in stock.

one of my bikes Scott scale 20
Another one 2004 klein attitude xv
and finally 2006 Giant anthem2

Unknown · May 2007

What thats stupid. Crazy people!!!

Dunk

Me
My Bike
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Unknown · May 2007

who was it

ive ordered a few times now, always from CRC and the service has always been very quick

for stuff out of stock i probably wouldnt bother, just look online elsewhere unless the price was amazing

Trek 6000

Satchmo245 · May 2007

Haha, Yeah it probably serves me right for being a cheapskate trying to save a couple of quid. Will only order things in stock from now on [;)]

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Of course I'm right, I'm an Engineer!
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StefanH · May 2007

I'm all for saving a few pennies here and there, but I've ordered my chainrings from a LBS. It's the first time I've used an actual shop for anything (apart from a few odds and sods like inner tubes, puncture repair kit and multitool, back when I first got a bike).

I'm actually more nervous using a bona-fide bricks and mortar establishment than ordering online. I nearly did order my Middleburn rings (they are cool, ain't they?) from CRC because they were cheap. Combination of them not having the right chain and me not having (or wanting to pay for) the right tools for the job meant I decided to source locally. Sure, I'm paying œ10 extra for my rings, but my chain was cheap and I'm sure I'll only be charged œ20 for the Shim HG-50 cassette I've ordered. Plus, the shop will fit everything and they are (by all accounts) proper experts and cycling enthusiasts.

Online bike shop bashing!

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