Roch Shox totem warranty issues

david28031982 · June 2007

I've just sent my Totem 2 step airs back to rock shox for the second time due to the forks selecting there travel at will from 80-180mm which isn't to useful.

question is how many chances should i give them before i ask for new forks?

and also the paint is still intact and not scratched, yet there is corrosion under the lacquer, do u think i can claim new lowers under warranty

omblae · June 2007

Give it one last chance. As long as the warranty is still valid and you haven't been abusing the forks, RS should issue you with a new pair or new parts. But give the fork some time to settle after you have it back, it may need some time to get back on form.

In terms of lowers, I myself am not sure whether it counts as a valid claim, but if the earlier problem means a replacement fork, then it's your problem solved.

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by Ben Bramhill

On upgrades? Pay someone œ90 to take it away.
<hr height="1" noshade id="quote"></blockquote id="quote">

david28031982 · June 2007

well theres no retail totems that are out of warranty yet, first year and all. had the same problem first time and according to the mechanic i spoke too they couldnt find anything wrong so stripped inspected and cleaned what was there and rebuilt. worked for about a week and gradually got worse.

if the same happens again im thinking of asking for solo airs if they offer replacement due you think theres any chance of them giving me a cheaper fork as warranty. i'd rather have a cheaper working fork than a more expensive one that doesnt work

gravityengine · June 2007

I'd push for a better fork due to all the hassle you have had, if it doesn't get fixed.

My Bikes howies© Orange Bikes

david28031982 · June 2007

erm not reall a better freeride fork from rockshox the 2 step air is there œ750 range topper

Alex · June 2007

If it's unfit for purpose, you're within your rights to demand a refund or replacement:

<blockquote id="quote">quote:<hr height="1" noshade id="quote">From the DTI website

Supply of Goods and Services Act 1982 Quick Facts

Subject: Supply of Services and Supply of Faulty Goods or Materials Provided with Services.

Relevant or Related Legislation: Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002, Unfair Contract Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations 1999.

Key Facts:

The Supply of Goods and Services Act 1982 requires a supplier of a service acting in the course of business in England, Wales and Northern Ireland to carry out that service with reasonable care and skill and, unless agreed to the contrary, within a reasonable time and make no more than a reasonable charge.

These terms apply unless they have been excluded and there are strict limits on the circumstances in which an exclusion or variation will be effective.

Common law in Scotland has similar effect to the 1982 Act. Suppliers of services or their customers should obtain legal advice about the common law in Scotland if necessary.

If a supplier of a service breaches the conditions of a contract (for example by failing to carry out the work ordered) the consumer has a choice either to affirm the contract (treat it as still in existence) and claim compensation from the trader for his failure to carry out what was agreed or rescind (cancel) the contract.

If the supplier does not carry out the work with reasonable care and skill the law treats the matter as a breach of contract and the consumer can seek redress. Often reasonable compensation in these circumstances will be repair or replacement.

If no agreement has been made with the supplier about completion of the work, or about the charge to be made, then if it is not completed within a reasonable time or the price is unreasonable, this is also treated as breach of contract and the consumer may be entitled to compensation.

 Any goods supplied in the course of the service must be as described, of satisfactory quality and fit for their purpose. If they are not the consumer is entitled to a repair, replacement or compensation.

A supplier of a service who has broken a contract may also be liable for any consequential loss which is suffered by the consumer. Ultimately it would be for the courts to decide whether or not a breach of contract has occurred and the redress, in the form of damages (compensation), to which a consumer might be entitled.

A claim can be pursued though the courts for up to six years providing it can be shown that the problem was due to the work not being carried out properly or the goods or materials used not being of satisfactory quality.<hr height="1" noshade id="quote"></blockquote id="quote">

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david28031982 · June 2007

Do u think its a first year problem and does anyone know if theres any changes for there 08 forks

Big Red S · June 2007

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Any goods supplied in the course of the service must be as described, of satisfactory quality and fit for their purpose. If they are not the consumer is entitled to a repair, replacement or compensation.
<hr height="1" noshade id="quote"></blockquote id="quote">
But this is at the discretion of the supplier. If RS want to repair, RS can repair.

I'd hav emboldened the 'within a reaonable time' in the first point.

<hr noshade size="1">

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[url=mailto:avisforwardedemails@gmail.com?subject=MBUK Moderation]E-mail me if you think i've moderated something wrong[/url] (but don't change the subject or I won't get it)

Alex · June 2007

RS aren't fiddling with the forks for 08, concentrating their efforts on a new rear shock line instead.

Sounds like you've just got a dodgy set of totems to be honest. You've paid enough money, demand that Fisher service you!

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david28031982 · June 2007

got fishers on speed dial these days lol. saw the rep today had a nice long chat. any chance theres a big coil sprung shock on the way

Moriarti · June 2007

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by Alex

If it's unfit for purpose, you're within your rights to demand a refund or replacement:

<blockquote id="quote">quote:<hr height="1" noshade id="quote">From the DTI website

Supply of Goods and Services Act 1982 Quick Facts

Subject: Supply of Services and Supply of Faulty Goods or Materials Provided with Services.

Relevant or Related Legislation: Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002, Unfair Contract Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations 1999.

Key Facts:

The Supply of Goods and Services Act 1982 requires a supplier of a service acting in the course of business in England, Wales and Northern Ireland to carry out that service with reasonable care and skill and, unless agreed to the contrary, within a reasonable time and make no more than a reasonable charge.

These terms apply unless they have been excluded and there are strict limits on the circumstances in which an exclusion or variation will be effective.

Common law in Scotland has similar effect to the 1982 Act. Suppliers of services or their customers should obtain legal advice about the common law in Scotland if necessary.

If a supplier of a service breaches the conditions of a contract (for example by failing to carry out the work ordered) the consumer has a choice either to affirm the contract (treat it as still in existence) and claim compensation from the trader for his failure to carry out what was agreed or rescind (cancel) the contract.

If the supplier does not carry out the work with reasonable care and skill the law treats the matter as a breach of contract and the consumer can seek redress. Often reasonable compensation in these circumstances will be repair or replacement.

If no agreement has been made with the supplier about completion of the work, or about the charge to be made, then if it is not completed within a reasonable time or the price is unreasonable, this is also treated as breach of contract and the consumer may be entitled to compensation.

 Any goods supplied in the course of the service must be as described, of satisfactory quality and fit for their purpose. If they are not the consumer is entitled to a repair, replacement or compensation.

A supplier of a service who has broken a contract may also be liable for any consequential loss which is suffered by the consumer. Ultimately it would be for the courts to decide whether or not a breach of contract has occurred and the redress, in the form of damages (compensation), to which a consumer might be entitled.

A claim can be pursued though the courts for up to six years providing it can be shown that the problem was due to the work not being carried out properly or the goods or materials used not being of satisfactory quality.<hr height="1" noshade id="quote"></blockquote id="quote">

<center>
Stepdown, Sequence, Corner, Static, Allez, Album
Cannock Chase DH Trailbuilding Blog
Mail me if you think i've got it wrong</center>
<hr height="1" noshade id="quote"></blockquote id="quote">

They do not HAVE to replace them. They do have to repair them though. Which they will probably continue to do...

Im not Gangsta, I just leanthat way...

Alex · June 2007

But he's still within his rights to demand an alternative to repair if repair isn't fixing the problem.

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Moriarti · June 2007

Depends on company policy normaly its after four repairs. however by law they can repair it all they want. if it is the same problem he can go to trading standards but chances are rock shox will offer a replacement long before it gets to this stage.

Demanding things will get you no where. Asking what your alternatives are, probably will

Im not Gangsta, I just leanthat way...

-C- · June 2007

The 2 Steps are having loads of problems it seems, always the same thing, travel sticking down.

The Solo Airs/Coils by all accounts have been pretty reliable. I know after 8 or so months mine are still running faultlessly. Hell I may even treat them to a service before we go to France [:)]

I have heard of RS swapping 2 Steps for either/or of the others available. Might be worth investigating?

Meep Meep!

[:0] [?]

ddoogie · June 2007

The Lyrik 2-steps had problems with the negative air chamber sucking in air and reducing overall travel. RS should be happy to just swap them out, I believe that's what most other users got. Teething problems with a relatively new range.

<hr noshade size="1">
S-Works Stumpjumper FSR

rob cole · June 2007

there is actually a design flaw within the air/oil seperator piston...Rockshox has gone back to the drawing board on the 2-Step for 2008

in Canada and the States they are currently offering 2-Step owners the choice of the Solo Air or Coil fork as a replacement, as the 2-Step issue is not something that can be sorted during this season

however, there is a big backlog of customers waiting for this offer, and this is effecting European countries like Germany too..

the other issue affecting Totems is a creak developing in the crown / steerer area, usually after a couple of months of hard riding, this only seems to affect the 1.125" steerer version and not the 1.5" steerer version

I have just had the CSU (crown / steerer / upper legs) replaced on my Totem Coil under warranty...

...the warranty on all Rockshox fork products is actually 2 years and Fisher Outdoor Leisure are an efficient, professional company to deal with so no problems

go back to the dealer you bought your forks form and have them returned to Fishers [;)]

the Totem is definitely a great fork, but as many "first season" products, there are teething problems.

The issue is not that you get a problem with a new product, its how you are taken care of when it happens and I have no complaints in that respect, and no worries about continuing to use Totem [:D]

check out my riding - www.robcole.co.uk Banshee Factory Team rider, Da Kine UK Team rider, www.freeborn.co.uk www.eshershore.com

rob cole · June 2007

Totem...mmmm [}:)]

http://www.pinkbike.com/photo/1101793/

check out my riding - www.robcole.co.uk Banshee Factory Team rider, Da Kine UK Team rider, www.freeborn.co.uk www.eshershore.com

-C- · June 2007

<blockquote id="quote">quote:<hr height="1" noshade id="quote">the other issue affecting Totems is a creak developing in the crown / steerer area, usually after a couple of months of hard riding, this only seems to affect the 1.125" steerer version and not the 1.5" steerer version<hr height="1" noshade id="quote"></blockquote id="quote">

Huzzah for 1.5" steerers [:D]

Although i'm probably too much of a girl to cause damage like that [V]

Meep Meep!

[:0] [?]

david28031982 · June 2007

glad im running onepointfive and the shop i got it from is me so direct link with fishers

mmm_pie · June 2007

RS will probably replace them if they can't fix them after several repairs.

<hr noshade size="1">"Victory belongs to the most persevering."

Roch Shox totem warranty issues

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