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No spare parts

I know there is a global pandemic, but i know Shimano are still making components. Why does everything appear to be going to the bike companies to fit to new bikes?
What about existing customers who need to replace parts?
Even worse, which is my case. I am after a part that is to be replaced on warranty but have been given an expected delivery date of March 2022. Why?

Posts

  • pilot_petepilot_pete Posts: 2,040
    Global demand. And they had a fire at the factory a few months ago.
  • MattFalleMattFalle Posts: 3,166
    contracts to meet at bicycle factories for component supply come first.
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