Specialized Warranty (S Works Trail Shoes)
Hi all after some advice my 2 year old shoes are currently broken well the Boa lace attachment has broken and can only be fixed with New Shoes or repair. I have asked my LBS to put in a warranty claim for me which they have done, although I did not purchase item from them and dont have original receipt. I have been advise that specialized have a back log at the moment so taken longer on claims. My question is do they have a general timescale for feedback and also could warranty claim be rejected due to lack of receipt. I have attached some pictures so you can get an idea of issue.