Kinetic K1 will not connect...HELP

Hello all,
I recently purchased the above trainer, my excitment setting it up was short lived. Downloaded Kinetic fit as instructions dictated, it initially connected, then froze during the update process. I have uninstalled and re-installed multiple times, turned trainer off and on again numerous time. Emails from Kinetic seem vague and unhelpful. My phone is an Samsung S9 android, can anyone help? I am no IT wizard but I am able to manage most 'normal' IT issues and connection issues.
Hopefully someone more experienced with these things can help.
Thanks,
Martin.
I recently purchased the above trainer, my excitment setting it up was short lived. Downloaded Kinetic fit as instructions dictated, it initially connected, then froze during the update process. I have uninstalled and re-installed multiple times, turned trainer off and on again numerous time. Emails from Kinetic seem vague and unhelpful. My phone is an Samsung S9 android, can anyone help? I am no IT wizard but I am able to manage most 'normal' IT issues and connection issues.
Hopefully someone more experienced with these things can help.
Thanks,
Martin.
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Posts
Owning a Kinetic Rock n Roll, I was keen to see their Smart offerings, but there's no way I'd opt for the K1 over any other trainer.
Few years back, their support was superb. I got really helpful support whenever I tried to contact them on technical matters. Now, they just don't return messages at all (in my experience).
To be honest, if it's still returnable, I'd get rid. Saris H3 would get my vote in that price bracket....
Not much help to you now though. The R1 was looking so promising too.
I am not sure. You have no chance.
Thanks anyway.