La Passione Delivery Delays

bradsbeard
bradsbeard Posts: 210
edited August 2019 in Road buying advice
Anyone else bought in their sale and had long delays in delivery?

Thought I'd give some bibs a try as saw an ad in Instagram at £40 off. Good reviews of the product throughout

Over a week and nothing. No answer to emails or social media.

Not overly in a rush but would expect some form of communication.

Comments

  • Mickyg88
    Mickyg88 Posts: 289
    Maybe they are a bit busy with the sale being on, it happens with all companies.
  • redvision
    redvision Posts: 2,958
    Mickyg88 wrote:
    Maybe they are a bit busy with the sale being on, it happens with all companies.

    Busy or not, 7 days is a long time for no confirmation or response to the OPs query.

    I would try contacting them again, via phone if possible, and should you not get a response then start thinking about passing it to your credit card company or PayPal - assuming you used one of these payment methods.
  • bradsbeard
    bradsbeard Posts: 210
    Looking at their Facebook and Twitter plenty out there is the same boat.

    Just a note on the frontpage of the website advising of shipping delays is all that's needed.

    Their Trustpilot is abysmal.
  • harry-s
    harry-s Posts: 295
    I placed an order about a month ago.
    From past experience LP usually deliver in a week or less, this time after 5 days I got an e-mail saying they were experiencing delays. After 7 days another apology, and a 20 Euro gift token. After 12 days the stuff was delivered.
  • twotoebenny
    twotoebenny Posts: 1,542
    Italy is on holiday, its August

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