Canyon Di2 Holder

drexel1975
drexel1975 Posts: 70
edited May 2019 in Road general
I have a Canyon Ultimate CF SLX Di2 which today needed charging. When trying to access the charging port on the Di2 Junction Box the T-piece which holds it in place snapped. Has this happened to anyone else? I've contacted Canyon support but this being Sunday and then tomorrow a Bank Holiday I don't expect an answer back before Tuesday at the earliest.

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Comments

  • dave27
    dave27 Posts: 35
    Maybe a silly suggestion but was there not a spare in the parts box?

    My Endurace came with a spare Rubber clip which holds the junction box.
  • drexel1975
    drexel1975 Posts: 70
    My model has the aero cockpit H36 which has a recess for the junction box to sit into so I can't use the OEM Shimano strap. Although I have two as the original one wasn't used and the spare provided.
  • SMGVelo
    SMGVelo Posts: 2
    Hi, I have just done exactly the same thing, snapped the end off the plate. Did you manage to find a replacement? I have looked online and not found anything yet so currently have some tape holding the junction box in place. Thanks
  • Yep - same bike, same problem and same solution for me, too (a bit of gaffer tape)!

    It's obviously a 'feature' of that particular bike.
  • drexel1975
    drexel1975 Posts: 70
    No longer have the Canyon but I was able to buy one from Canyon directly. Think it cost something stupid like £15 and is still made of chocolate. Canyon need to find another solution to this.
  • SMGVelo
    SMGVelo Posts: 2
    Thanks for the update and couldn't agree more. Do you happen to know the Canyon name of the part? I was hoping to find something on Ebay but it is difficult without the correct part name. Thanks again.
  • drexel1975
    drexel1975 Posts: 70
    Just double checked and it cost me £13.94 which I think was mostly postage. I think I had to phone Canyon UK to get it ordered. Had to do it twice as the piece is a shitty design which fatigues the plastic until it fails.