Carbon frame woes

https://imgur.com/a/zEdH58L
My friend is in a bit of a pickle. He has damage to his carbon bike (pictured) and the manufacturer has said it was caused by the bike carrier (pictured). While I concede that is possible, in my opinion the damage is too high to be caused by the clamping arm and must be something else; or something else initially created the damage and the clamp finished it off.
At that height, I would argue that the clamp would have to have been closed OVER the cabling and thus wouldn't lock. I'd also suggest that at that height, even under the cabling, the clamp wouldn't lock because of the angle and the bike would fall out, or rock massively. The damage is too high...
I don't have a picture of it in the rack, but here is another link with a different bike mounted - same rack, side, angle etc. You can see how low the arm mounts around the bottom/bracket nearer the chain rings.
https://imgur.com/a/3dHDSCj
Is there any way to prove or disprove the carrier did the damage?
My friend is in a bit of a pickle. He has damage to his carbon bike (pictured) and the manufacturer has said it was caused by the bike carrier (pictured). While I concede that is possible, in my opinion the damage is too high to be caused by the clamping arm and must be something else; or something else initially created the damage and the clamp finished it off.
At that height, I would argue that the clamp would have to have been closed OVER the cabling and thus wouldn't lock. I'd also suggest that at that height, even under the cabling, the clamp wouldn't lock because of the angle and the bike would fall out, or rock massively. The damage is too high...
I don't have a picture of it in the rack, but here is another link with a different bike mounted - same rack, side, angle etc. You can see how low the arm mounts around the bottom/bracket nearer the chain rings.
https://imgur.com/a/3dHDSCj
Is there any way to prove or disprove the carrier did the damage?
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Either he noticed it when he removed the bike from the carrier, or there may have been some other impact to the frame
Did he clip a low branch when the bike was on the rack.
Even if you rule out the bike carrier it doesn't mean that the manufacturer is responsible.
Easy enough to get it fixed though.
Alternatively he has accidentally tightened the clamp when the down tube wasn't central in it. Put the bike in the rack and see how well the damage lines up with the clamp.
And it all promised so so much”
Giant Trance 2 27.5 2016 ¦ Sonder Broken Road 2021¦ Bird Zero Mk1 ¦ Giant Revolt Advanced 2 2019 ¦ Giant Anthem 3 2015 ¦ Specialized Myka Comp FSR 2009
Was he using any sort of foam padding in the clamp to spread the load and avoid concentrating the stress? I can see that the jaws of the clamp have some sort of rubber in them, but it will be hard rubber for longevity. Unless the curve of the jaws fits the shape of the downtube at the point of clamping then the jaws will be concentrating the clamping force onto corners or points. Add the bike rocking from side to side........
The damage may have happened over time. First a crack, then the crack spreads as further clamping and riding spreads it.
It may have been a normal ride that caused the final damage that made him notice it!
Message to all carbon fibre framed bike owners out there; use foam in the jaws and do not overtighten!
So I'd be asking them what preferential repair options they can price for and just suck it up.
2011 Specialized Hardrock Sport Disc (son #3s)
2013 Decathlon Triban 3 (red) (mine)
2019 Hoy Bonaly 26" Disc (son #2s)
2018 Voodoo Bizango (mine)
2018 Voodoo Maji (wife's)
Very helpful post moonshine!
I have entered that company into my biking file. (Just in case). :shock:
2011 Specialized Hardrock Sport Disc (son #3s)
2013 Decathlon Triban 3 (red) (mine)
2019 Hoy Bonaly 26" Disc (son #2s)
2018 Voodoo Bizango (mine)
2018 Voodoo Maji (wife's)
retired 9.6kg Carrera Kraken
The Carrera Hardtail combined thread - come on all you Carrera's!
The Sons Scott Genius RC20 build
Yes, I spotted that too, but I thought it would be more diplomatic to keep quiet. :roll:
They made a special add-on for use with carbon frames for this exact reason
https://www.thule.com/en-gb/gb/bike-rack/roof-bike-rack-accessories/thule-carbon-frame-protector-_-984000