Bkool resistance

Had anyone had any problems with a bkool smart trainer being picked up by zwift but not having any resistance, tried going up hill, downhill,
Drafting & using ERG mode but nothing
I am able to pedal and power is displayed as the unit is being picked up by my laptop
Any thoughts?
Emailed bkool but wondering if the trainer is knackered
About 2 years old
Drafting & using ERG mode but nothing
I am able to pedal and power is displayed as the unit is being picked up by my laptop
Any thoughts?
Emailed bkool but wondering if the trainer is knackered
About 2 years old
0
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It’s worked before but just yesterday there was nothing
Don’t think it was accurate but better than nothing
Got a low wattage plug as original one got damaged so wondering if that’s the problem