Bike-discount Dura-Ace crank irritating issue

Maxime_Kr

Following below comments, I edit the post.
Thanks for your feedback already.

I just had a bad experience with http://www.bike-discount.de.
Placed an order on Sept.-11 for "Shimano Dura Ace FC-R9100 2x11-speed Crank 50/34 170 mm".
The good arrived Thursday Sept.-20 but was damaged (see picture below). I immediately reported the damaged good via email and sent several emails yesterday and today to follow-up. No answers at all.

What should I do?

dstev55

It's hardly a rip off yet is it? :roll:

Brakeless

Goods slightly damaged in transit is hardly a rip off. Send them back with tracking and ask for a refund or replacement. They should also cover your postage costs as it's a faulty/damaged product. These situations happen, no big deal really.

CitizenLee

Agreed, no rip-off here.

I've had nothing but good service from them tbh, including when I had to RMA a brand new Reverb due to faulty seals. Had a new one back within 10 days and they covered all postage.

Anyway, try calling them on +49 2225 88880 or send them a message on Twitter (I don't use it myself, but I know it can be a good way to get a response from a company).

fenix

Disastrous ? Rip off ?

Get a grip.

I'm sure it's going to get worse treatment out on the road. A ding is annoying but you've gone a bit primadonna here.

Try ringing them or just send it back for your money back.

Alterntively - dab the spot with a black sharpie and ride on.

veronese68

I agree with all of the replies, it's a bit irritating but hardly a disaster or a rip off.
If you can't cope with such a huge disappointment go into a local bricks and mortar shop and buy what you want, that way you can see and examine the goods before parting with your hard earned. Presumably you did a mail order from a website to save some money, that's the chance you take. It normally works but sometimes there are little inconveniences.

keef66

disaster
noun
a sudden accident or a natural catastrophe that causes great damage or loss of life.

A tiny nick on a new chainset is hardly disastrous.

Probably quite disappointing if you're wanting cosmetically perfect components and you've just paid a small fortune, but it's not a disaster.

If it was mine I'd be fitting it and expecting that tiny mark to be joined by a few more in the course of riding about.

cooldad

They have an automatic returns procedure and pay return postage, so just go through that, find one locally, pay more and be happy.