Gotta have a moan about Canyon

rouleur23

Looking to buy another bike from Canyon. They don't have my size in stock or can not tall me when they will. A bit odd I thought. How can I plan the purchase if such a big brand do not know production plans?
Anyway, I am happy to take one from the sister co' called purecycling but branded ''Ultimate'' and not ''Canyon''. I am not too fussy...or so thought.
I want size L and that only come with a 42cm set of bars. Never ridden them on my own bikes and Canyon want more money for a 44cm set. But...they insist that I take the 42cm set once they are swapped and there is a large fee to pay for this. Here is my gripe.....

I was once lucky enough to put together carbon bikes and to have 42 AND 44cm bars on the shelf is easy. Imagine, the spec is in front of the guy/gal putting said bike together and they can charge a bit more even tho it takes NO MORE TIME. But, I am talking about bars only here as they make a big difference to many. They are very hard for Joe Public to change properly/neatIy. I am in agreement with them that they can't offer this for all aspects of the bike...even tho they could really.

So, having to cancel my order or take an XL as one of the chatline guys said????

fenix

Canyon do good value bikes but their leadtimes are problematical. I guess they saved money there ?

rouleur23

Fenix wrote:

Canyon do good value bikes but their leadtimes are problematical. I guess they saved money there ?

I agree as I ride one now. I am suspecting they make to order too. As they sit on the money for a couple or 3 weeks then the bike is sent on. It is a good biz model but leaves 'brand loyal' clients gasping at the arrogance in suggesting I buy a size bigger to get the bars I want and not being able to tell a returning client when a they are making more of the model he/she wants.

gsk82

There's a difference between making to order and making for stock that already happens to be sold, making for backorder I suppose. On a production line any kind of customisation can become a real pain in the arse. They probably just see it as not being worth the hassle. Would any other brand do it for you?

darkhairedlord

Pure cycling might get them sent previously so would have remove bar tape, shifters, bars, the refit new bars, fit and align the shifters, tape down the cables which might now be fractionally too long, redo the bar tape. Just order the bike you want and fit your own bars if you won't pay someone else to do it.

kingrollo

Rosebikes are often suggested as an alternative to canyon.

phil485

I too would suggest looking at rose.
really happy with my 2015 xlite.
can customise to your hearts content

darkhairedlord

Try Ribble, Dolan, planetx or get a supersix.

ds2288

Canyon offer set specs for super competitive prices. To go custom, you’d find prices would go up substantially as the extra labour and processes must be funded by the consumer. I own a Canyon, need an XS frame which comes with an 80mm stem, and I bought a 100mm stem for $40-50 during the order process. It is what it is. They sell from stock in set production runs. The technicians don’t have your order on their workbench.

ayjaycee

Just don't ever buy Canyon again - that will teach them!

DeVlaeminck

They aren't that cheap now so unless you really want a Canyon if they wont play ball go elsewhere.

mrb123

ds2288 wrote:

Canyon offer set specs for super competitive prices. To go custom, you’d find prices would go up substantially as the extra labour and processes must be funded by the consumer. I own a Canyon, need an XS frame which comes with an 80mm stem, and I bought a 100mm stem for $40-50 during the order process. It is what it is. They sell from stock in set production runs. The technicians don’t have your order on their workbench.

Yet Rose offer a number of custom options and their prices are probably cheaper if anything.

SJH76

Hi. I was wondering about the whole purecycling instead if Canyon thing you mentioned. Since this is Swiss sales and not regular Canyon sales to the UK and as we are currently EU pretty normal. I wonder what a can of worms warranty would likely open if you went to purecycling for what would be the same bike. I would guess you would have to return it to Switzerland or wherever they suggest it goes at your own expense. And I also wonder if the warranty cover would be enforceable in their T&C's since it's outside the EU. It may be nothing but it's worth looking into before an expensive gamble.

cookeeemonster

ds2288 wrote:

Canyon offer set specs for super competitive prices. To go custom, you’d find prices would go up substantially as the extra labour and processes must be funded by the consumer. I own a Canyon, need an XS frame which comes with an 80mm stem, and I bought a 100mm stem for $40-50 during the order process. It is what it is. They sell from stock in set production runs. The technicians don’t have your order on their workbench.

This. They make great bikes and no other decent brand will offer this service unless that is part of their business model (ie you'll pay for it somehow). A very good lbs who wants your money might...you could that?

People comparing canyon with ribble /planet x and Dolan...in my opinion no, they are not the same quality and won't have the same sell on value as a result. Even rose (which I've owned) are not quite the same, though they are very customisable and cheaper.

cal_stewart

Own a few canyons.

I’d imagine canyons production line builds in model blocks i.e. one day one model etc. To change handlebars etc would mean going to the warehouse picking a box, unpack it, picking new part, replace old part, repack, take box to warehouse. Pretty time consuming. Rose is smaller so it’s probably easier to do.

When brought my first canyon in 09 they where happy to change groupset for a price. But they were a lot smaller then

BikerGroveish

The bikes aren’t all that either.

https://road.cc/content/forum/220815-dont-buy-canyon

ds2288

MrB123 wrote:

ds2288 wrote:

Canyon offer set specs for super competitive prices. To go custom, you’d find prices would go up substantially as the extra labour and processes must be funded by the consumer. I own a Canyon, need an XS frame which comes with an 80mm stem, and I bought a 100mm stem for $40-50 during the order process. It is what it is. They sell from stock in set production runs. The technicians don’t have your order on their workbench.

Yet Rose offer a number of custom options and their prices are probably cheaper if anything.

Not in the same category. I don’t see Rose in the WorldTour. I doubt Rose scan ever fork in the factory before building the bike.

shirley_basso

No team chooses their bike. They get given what their sponsors give them. Rose chose not to sponsor a team, significantly reducing costs and then pass their savings onto their customers.

Lots of bike companies don't sponsor a WT team.

cougie

BikerGroveish wrote:

The bikes aren’t all that either.

https://road.cc/content/forum/220815-dont-buy-canyon

User error there. Why fit a tyre that's too wide for the bike?
And not notice it's rubbing and wearing through the frame ?

Nothing to do with Canyon there.

cougie

CookeeeMonster wrote:

ds2288 wrote:

Canyon offer set specs for super competitive prices. To go custom, you’d find prices would go up substantially as the extra labour and processes must be funded by the consumer. I own a Canyon, need an XS frame which comes with an 80mm stem, and I bought a 100mm stem for $40-50 during the order process. It is what it is. They sell from stock in set production runs. The technicians don’t have your order on their workbench.

This. They make great bikes and no other decent brand will offer this service unless that is part of their business model (ie you'll pay for it somehow). A very good lbs who wants your money might...you could that?

People comparing canyon with ribble /planet x and Dolan...in my opinion no, they are not the same quality and won't have the same sell on value as a result. Even rose (which I've owned) are not quite the same, though they are very customisable and cheaper.

To be fair to planet X they will modify the bike as you want if you have a bike fitting. I'd value that over possible resale value.
At least you'll have a bike that fits you whilst you own it.

timothyw

You want 44cm and have never tried 42cm bars?

I suggest trying the 42cm bars. From my experience it's more likely you'll then spend money gradually changing all your other bikes over to 42cm bars....

Joaaso

Maybe this varies from country to country, but Canyon Norway had no problem helping me swap my Aerocockpit for a different size within the 30 days return policy.. Although in reality I had to buy the one I wanted as a separate order, then return the one that came with the bike and get a refund for it, but they even helped me applying for a VAT refund for it, so in the end my only extra expense was the shipping..