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Trek Carbon Warranty

elygomezalvarezelygomezalvarez Posts: 4
edited July 2018 in Road general
Hi , I am having an issue with a Emonda SL6 2015 , the frame started to bump like bubbles , I send it to trek but there is no answer.... Here is some pictures of the "damaged" part, I will apreciate if you could tell me your opinion or if somene has been in this situation before

Thanks for your time everyone


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Posts

  • webboowebboo Posts: 6,041
    Looks like you spilt Nitromors on it.
  • peatpeat Posts: 1,242
    Do you use spray on lube or some harsh cleaning products? I don't know of any that do that to paint though...
  • elygomezalvarezelygomezalvarez Posts: 4
    Peat wrote:
    Do you use spray on lube or some harsh cleaning products? I don't know of any that do that to paint though...

    No...never, I always take it to the bikestore for service and washing, I noticed that changing a flat tire.

    I hope Trek cover this with the lifetime warranty
  • svettysvetty Posts: 1,904
    Is the damage confined to the dropout? Is it an alloy dropout bonded into the carbon?
    FFS! Harden up and grow a pair :D
  • jgsijgsi Posts: 5,062
    You have your LBS wash it?
    Sorry mate, heard it all now...you cannot be serious, can you?
  • londoncommuterlondoncommuter Posts: 1,550
    elygomezalvarez wrote:
    Peat wrote:
    Do you use spray on lube or some harsh cleaning products? I don't know of any that do that to paint though...

    No...never, I always take it to the bikestore for service and washing, I noticed that changing a flat tire.

    I hope Trek cover this with the lifetime warranty

    You take your bike to the shop for washing??
  • sloppyschleckondssloppyschleckonds Posts: 8,019
    A friend of mine use to own a bike shop, took all our bikes in after rides and had them cleaned and lubed ready for next rides

    That Trek looks fcuked
    I'm sorry you don't believe in miracles
  • cougiecougie Posts: 22,512
    This is why you should wash your bike yourself. Maybe degreaser on the paint ?
  • elygomezalvarezelygomezalvarez Posts: 4
    cougie wrote:
    This is why you should wash your bike yourself. Maybe degreaser on the paint ?

    Feels more like the carbon is doing something weird....

    Anyone familiar with trek warrranty ?
  • peatpeat Posts: 1,242
    Not personally, know plenty of people who have had an easy/positive experience with it though.
  • laurentianlaurentian Posts: 2,321
    It almost looks like a shoddy repair to a broken drop out that's been painted over. If you're having a problem getting a response from Trek, I'm told that a suitable Twitter post is a very powerful persuader . . . but you should give them a reasonable chance before resorting to that.
    Wilier Izoard XP
  • DavidJBDavidJB Posts: 2,019
    Bike shop for washing....blimey.
  • randorando Posts: 285
    Have you owned the bike from new as Trek warranty only covers the first owner.
  • cooldadcooldad Posts: 32,599
    You need to take it in to the retailer, that's who your contract is with. They should deal with Trek.
    I don't do smileys.

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