Trek Carbon Warranty

elygomezalvarez

Hi , I am having an issue with a Emonda SL6 2015 , the frame started to bump like bubbles , I send it to trek but there is no answer.... Here is some pictures of the "damaged" part, I will apreciate if you could tell me your opinion or if somene has been in this situation before

Thanks for your time everyone

webboo

Looks like you spilt Nitromors on it.

peat

Do you use spray on lube or some harsh cleaning products? I don't know of any that do that to paint though...

elygomezalvarez

Peat wrote:

Do you use spray on lube or some harsh cleaning products? I don't know of any that do that to paint though...

No...never, I always take it to the bikestore for service and washing, I noticed that changing a flat tire.

I hope Trek cover this with the lifetime warranty

svetty

Is the damage confined to the dropout? Is it an alloy dropout bonded into the carbon?

jgsi

You have your LBS wash it?
Sorry mate, heard it all now...you cannot be serious, can you?

londoncommuter

elygomezalvarez wrote:

Peat wrote:

Do you use spray on lube or some harsh cleaning products? I don't know of any that do that to paint though...

No...never, I always take it to the bikestore for service and washing, I noticed that changing a flat tire.

I hope Trek cover this with the lifetime warranty

You take your bike to the shop for washing??

sloppyschleckonds

A friend of mine use to own a bike shop, took all our bikes in after rides and had them cleaned and lubed ready for next rides

That Trek looks fcuked

cougie

This is why you should wash your bike yourself. Maybe degreaser on the paint ?

elygomezalvarez

cougie wrote:

This is why you should wash your bike yourself. Maybe degreaser on the paint ?

Feels more like the carbon is doing something weird....

Anyone familiar with trek warrranty ?

peat

Not personally, know plenty of people who have had an easy/positive experience with it though.

laurentian

It almost looks like a shoddy repair to a broken drop out that's been painted over. If you're having a problem getting a response from Trek, I'm told that a suitable Twitter post is a very powerful persuader . . . but you should give them a reasonable chance before resorting to that.

DavidJB

Bike shop for washing....blimey.

rando

Have you owned the bike from new as Trek warranty only covers the first owner.

cooldad

You need to take it in to the retailer, that's who your contract is with. They should deal with Trek.