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Avoid Eurosender like the plague for bike shipping

grant.greggrant.greg Posts: 87
edited June 2018 in Holidays
A friendly warning to avoid this broker for bike shipping...

I made the mistake of booking with them to ship a bike from Germany to the UK without looking at their online reviews, which are mostly terrible.

Safe to say they're inept, didn't pick up, customer service unapologetically refuse to apologise or respond to anything that you ask them, first tell me to deal with the shipper directly when they're closed, rebook for a date that I had already told them was not possible because of travel, then refuse to let me deal with the shipper directly pointing to 'rules', and of course, refuse to refund.

They satisfy themselves by repeatedly pointing to terms and conditions that indemnify themselves from any responsibility or obligation to refund are apparently "approved by the Slovenian Ministery of Economy"-what a strange endorsement for terrible service.

Caveat emptor...
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