DI2 Rear Mech not shifting

Ashley80
Ashley80 Posts: 2
edited June 2018 in Workshop
Hello all, help please...

I was riding my road bike when all of a sudden my rear mech (DI29070 Dura Ace) went into the smallest cog and started making a surging wurring/clicking noise? Then it wouldn't shift again.

I've updated firmware, reset the plugs, run it through crash mode and nothing is making it right. I feel as though a 'part' may have fallen off but just don't know. I can manually push it back up through the gears but as soon as a take the pressure off, it drops straight back down. I've also adjusted the screws, but to no avail.

Prior to going to LBS, thought i'd post on here.

Much obliged for your assistance