Cervelo R3 paint chip
I returned home from my LBS with my brand new Cervelo R3 and was showing my friend the bike. He was handling it and amazingly, two pieces of paint chipped off in his hand from the seat stay. I have the two chips/places where the paint is peeling, around 1 cm in diameter. No sign of impact (as there was none), and the borders on the chips are perfected clean. My friend who runs an auto body shop says that it must be a problem with the primer or some contamination in that area. Of course that is conjecture. I have been riding and racing for decades, and have never seen anything like this happen, even when there is an impact of rocks or an actual crash. The LBS said they have never seen chipping (more like peeling) like this.The LBS contacted Cervelo and said they do not warranty paint and that they would do nothing. The LBS is very sympathetic and tells me Cervelo customer service is awful to deal with and the worst of all the brands they carry. I called Cervelo directly and the guy basically said to me I was wasting his time and that he wanted to let me know he was going to hang up on me since there was nothing to discuss. While he said that politely, I was really quite shocked by his attitude, which corroborates the assessment of the LBS that they are really awful. I asked him to have his supervisor call me. We'll see what happens. But it appears I have no recourse. Very upsetting. I have owned several Treks, a couple of which have been replace from small cracks in the carbon with no questions asked, and have also had friends with several bikes that have been replaced under warranty for various reasons. If anyone has any suggestions on how to deal with this, please let me know Potential Cervelo buyer beware!