Repeatedly getting logged out, posts missing

No_Ta_Doctor
No_Ta_Doctor Posts: 14,656
edited March 2018 in Discuss the website with the team
I keep getting logged out when I refresh, and the Pro Race forum doesn't seem to have a load of posts from yesterday (though when I'm logged out the page counts looks right)

E.g. This thread on Froome
viewtopic.php?f=40002&t=13087699

On the Pro Race index when logged out it shows as having 100 pages an 1987 posts (it got there yesterday).
When logged in it shows 99 pages and 1970 posts
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Comments

  • bendertherobot
    bendertherobot Posts: 11,684
    Me too. Not even sure I can login and see this again!
    My blog: http://www.roubaixcycling.cc (kit reviews and other musings)
    https://twitter.com/roubaixcc
    Facebook? No. Just say no.
  • bendertherobot
    bendertherobot Posts: 11,684
    I keep getting logged out, can't login, ask for reset but email doesn't come. Yet my old password is, it seems, working
    My blog: http://www.roubaixcycling.cc (kit reviews and other musings)
    https://twitter.com/roubaixcc
    Facebook? No. Just say no.
  • cruff
    cruff Posts: 1,518
    Yeah, same here. Just sent a PM to mods - but sitting in outbox. Post I made earlier has disappeared as well
    Fat chopper. Some racing. Some testing. Some crashing.
    Specialising in Git Daaahns and Cafs. Norvern Munkey/Transplanted Laaandoner.
  • Stevo_666
    Stevo_666 Posts: 61,484
    Likewise, strange things are happening. Got kicked out several times. When I did get logged in it seemed to be yesterdays version of the forum!
    "I spent most of my money on birds, booze and fast cars: the rest of it I just squandered." [George Best]
  • orraloon
    orraloon Posts: 13,235
    As above, repeatedly logged out. At least seems is not just me or my account.
  • veronese68
    veronese68 Posts: 27,823
    Happening on my iphone, gave up, seems ok on the PC for the moment at least.
    Kinesis Pro6
    Marin Nail Trail
    Cotic Solaris
  • shirley_basso
    shirley_basso Posts: 6,195
    Basically all of Wednesdays posts have gone.
  • shirley_basso
    shirley_basso Posts: 6,195
    Also - I don't know how after so long people aren't aware of this

    Re: PMs - they DO sit in your outbox until read. That's normal
  • pinno
    pinno Posts: 52,348
    What the hell is going on with this forum?
    Disappearing pages.
    Multiple logins to submit 1 post.
    'Post topic does not exist' after submission...

    Is it the Ruskies?
    Has someone fed the server a Novochok agent?
    seanoconn - gruagach craic!
  • No_Ta_Doctor
    No_Ta_Doctor Posts: 14,656
    Pinno wrote:
    What the hell is going on with this forum?
    Disappearing pages.
    Multiple logins to submit 1 post.
    'Post topic does not exist' after submission...

    Is it the Ruskies?
    Has someone fed the server a Novochok agent?

    I reckon it's a certain poster that desperately wanted the post that turned the Froome topic to 100 pages, Pinno.... ;-)

    I tweeted a link to this topic to @BikeRadar and when I clicked on it, I was taken to a post about MTB buying advice.

    From the session management issues and missing posts, I'm going with: content delivery farm that's become unsynchronised.
    Warning No formatter is installed for the format
  • shirley_basso
    shirley_basso Posts: 6,195
    Keeps reverting to a version from around 5pm this evening and the version from about 5pm Tuesday evening with a few recent posts.

    It's fooked
  • cooldad
    cooldad Posts: 32,599
    Very farked.
    I don't do smileys.

    There is no secret ingredient - Kung Fu Panda

    London Calling on Facebook

    Parktools
  • bendertherobot
    bendertherobot Posts: 11,684
    Totally, I've changed my password several times at home. But, at work, on what must be an old password, I can login.
    My blog: http://www.roubaixcycling.cc (kit reviews and other musings)
    https://twitter.com/roubaixcc
    Facebook? No. Just say no.
  • veronese68
    veronese68 Posts: 27,823
    Veronese68 wrote:
    Happening on my iphone, gave up, seems ok on the PC for the moment at least.
    It wasn't ok on my PC, but couldn't get back to this to comment so gave up and went to the pub.
    Kinesis Pro6
    Marin Nail Trail
    Cotic Solaris
  • bendertherobot
    bendertherobot Posts: 11,684
    Managed to post on some threads but others, like my classifieds post, still massively farked.
    My blog: http://www.roubaixcycling.cc (kit reviews and other musings)
    https://twitter.com/roubaixcc
    Facebook? No. Just say no.
  • bompington
    bompington Posts: 7,674
    So, managed to log in now where I couldn't earlier this morning.

    Clearly a bit Donald, so any clues what's up?
  • No_Ta_Doctor
    No_Ta_Doctor Posts: 14,656
    I got hold of Josh Evans on twtitter yesterday, who says the dev team is UK based so would be looking into it today.

    My guess is that there's a load balancer in play, which directs your requests to different sets of servers depending on traffic/location etc. The load balancer needs to ensure your session is transferred if it swaps which server you're handled by and needs to ensure that each set of servers synchronises data between it's databases. If that failed then you'd get logged out repeatedly and the DBs would diverge.

    That's just a guess though.

    What I can see is that some topics - this one for instance - don't have a unique ID. This has the same topic ID as a post about MTB buying advice. Now it's possible that the forum is set up so that it's the combination of forum ID and topic ID that forms the unique key for a particular topic, and that the code should (but didn't) use both to pull the thread from the DB, but I doubt that. The duplicate IDs suggest two different DBs.
    Warning No formatter is installed for the format
  • BikeRadarAdmin
    BikeRadarAdmin Posts: 909
    Apparently we switched databases yesterday and there was a split in the settings.

    Hopefully login issues etc. are now resolved, but there may be posts missing from yesterday...

    Avatars should be coming back shortly.

    Let me know if you experience any timeout or login issues.

    Apologies and thanks for your patience.
    BikeRadar Communities Manager
  • bendertherobot
    bendertherobot Posts: 11,684
    joshjevans wrote:
    Apparently we switched databases yesterday and there was a split in the settings.

    Hopefully login issues etc. are now resolved, but there may be posts missing from yesterday...

    Avatars should be coming back shortly.

    Let me know if you experience any timeout or login issues.

    Apologies and thanks for your patience.

    Thanks Josh, I tried, 3 times last night, to change my password. Which, given I received emails, I assume happened.

    But I can login with the old one still.
    My blog: http://www.roubaixcycling.cc (kit reviews and other musings)
    https://twitter.com/roubaixcc
    Facebook? No. Just say no.
  • BikeRadarAdmin
    BikeRadarAdmin Posts: 909
    Ok, thanks.

    My email is josh.evans at immediate.co.uk if you cannot get in to post here or PM me.
    BikeRadar Communities Manager
  • Nick Payne
    Nick Payne Posts: 288
    I'm still having problems logging in. Every time I come back to the forum I have to login again (in spite of having told my browser to remember the login details), and the login always fails on the first occasion with an error saying there have been too many invalid login attempts, and I have to tick the box saying I'm not a robot and try again. So what ever the problem is, it's still not fixed.
  • othello
    othello Posts: 578
    joshjevans wrote:
    Apparently we switched databases yesterday and there was a split in the settings.

    Hopefully login issues etc. are now resolved, but there may be posts missing from yesterday...

    Avatars should be coming back shortly.

    Let me know if you experience any timeout or login issues.

    Apologies and thanks for your patience.

    Ah, that would explain why my post from last night isn't in the forum this morning! :D

    I'll repost it...
    Blogging about junior road bikes http://junior-road-bikes.tumblr.com
  • bompington
    bompington Posts: 7,674
    Still a problem here
  • lostboysaint
    lostboysaint Posts: 4,250
    Was hopeless yesterday but appears ok now.
    Trail fun - Transition Bandit
    Road - Wilier Izoard Centaur/Cube Agree C62 Disc
    Allround - Cotic Solaris
  • brokenrunner
    brokenrunner Posts: 9
    Nick Payne wrote:
    I'm still having problems logging in. Every time I come back to the forum I have to login again (in spite of having told my browser to remember the login details), and the login always fails on the first occasion with an error saying there have been too many invalid login attempts, and I have to tick the box saying I'm not a robot and try again. So what ever the problem is, it's still not fixed.

    This is happening to me too and a post I made last night is not showing; either in the forum itself or on my account as post made.
  • StillGoing
    StillGoing Posts: 5,211
    Still problems logging in and posts missing.
    I ride a bike. Doesn't make me green or a tree hugger. I drive a car too.
  • bendertherobot
    bendertherobot Posts: 11,684
    Mine was ok earlier now I'm having to do the catpcha thing again
    My blog: http://www.roubaixcycling.cc (kit reviews and other musings)
    https://twitter.com/roubaixcc
    Facebook? No. Just say no.
  • imposter2.0
    imposter2.0 Posts: 12,028
    bendertherobot wrote:
    Mine was ok earlier now I'm having to do the catpcha thing again

    As above - I'm getting logged out after each visit.
  • BikeRadarAdmin
    BikeRadarAdmin Posts: 909
    Yep, issues still occurring.

    Again, apologies we are trying to get this issue resolved.

    Thanks.
    BikeRadar Communities Manager
  • BikeRadarAdmin
    BikeRadarAdmin Posts: 909
    Looking to me like the issue is now resolved. Please let me know if you experience more of the earlier problems.

    Thanks again.
    BikeRadar Communities Manager

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