Viner Mitus Frame Damage!

edwardlb21

Hello All,

Noticed a small crack at the bottom-rear of my top tube a while back, but thought it wasn't worth mentioning. However, since then things have gotten worse. More cracks have appeared and paint has started to flake off, leaving a nasty scar on my frame. I'm kicking myself that I rode on with it for the past few weeks, and now it's more severe.

Got the frame last June so should be covered by PlanetX 2-year warranty, right?
I've opened a support ticket, but the progress is slow. So far they've only asked for a picture, nothing more.

I'm hoping they'll replace the frame (especially as I spent all afternoon disassembling my bike to pack up the frame for shipment - perhaps I should've waited on that one).

My concern is that they will say it looks like crash damage - which it is not, although I will admit it does look pretty bad - and not replace my frame.



How's your experience with PX warranty been?

Cheers,
Ed

Monty Dog

Looks like impact damage ' bruise', particularly as it is on an exposed edge - there's no changes in section/thickness that would results in a stress-raiser that would lead to such damage. Good luck with a warranty claim, but you might want to investigate carbon repair too. Your only warranty claim would be whether it was damage in transit / before you received it - very hard to prove in hindsight

Ben6899

Hi Ed,

Is that not purely cosmetic? Does it flex under your thumb, if you press?

ugo.santalucia

Can't see any crack, looks like the lacquer has flaked off

keezx

Loks like paint damage only...

edwardlb21

Thanks for all responses.

Indeed looks cosmetic, but it does flex minimally under thumb pressure.

Frame being picked up today and sent to PX for inspection.

sloppyschleckonds

They'll probably just paint over it.

I don't like that green tape though, was it holding a Sportive number on or something?

fenix

Looks like you've dropped a spanner onto it or something ? Like the others - I think it's cosmetic but lets see what they say.

edwardlb21

Update: PX received and issued an exchange yesterday, no questions asked.

Yodel are delivering the replacement today!

edwardlb21

SloppySchleckonds wrote:

They'll probably just paint over it.

I don't like that green tape though, was it holding a Sportive number on or something?

Nope, simply to mark out the damaged area to PX.

dj58

You will just have to hope that the replacement doesn't get thrown about in the Yodel Sort Centre and in the back of the van!

Matthewfalle

edwardlb21 wrote:

Update: PX received and issued an exchange yesterday, no questions asked.

Yodel are delivering the replacement today!

Fair play to PX - good service that.

veronese68

Yes, very good service. I too thought it looked like it had taken a knock. Make sure you check the new ne very carefully.

Ben6899

Result!

Garry H

They probably saw this thread!

Matthewfalle

Who cares?

Lad got new frame.

Px did a darn good job.

Win win all round.

Less cynicism, more praise.