Kickr Snap Issue

I have just swapped from a non-smart trainer to a Kickr Snap and would value anyone's feedback who owns one.
The trainer is sat on rubber mats with carpet underneath.
When I ride there is quite a pronounced vibration through the handle bars and the family downstairs are complaining about a horrible loud noise. While riding I can't say I find it noisy but the vibration is not great. As part of my problem solving I swapped out the normal bike for my road bike and the noise/vibration is still there.
Looking on the web I have found a video showing movement in the roller and doing my own recording can see very similar levels of movement.
I have raised a ticket with Wahoo but in the meantime interested to see if this is a known issue and what people have done to get round it?
The trainer is sat on rubber mats with carpet underneath.
When I ride there is quite a pronounced vibration through the handle bars and the family downstairs are complaining about a horrible loud noise. While riding I can't say I find it noisy but the vibration is not great. As part of my problem solving I swapped out the normal bike for my road bike and the noise/vibration is still there.
Looking on the web I have found a video showing movement in the roller and doing my own recording can see very similar levels of movement.
I have raised a ticket with Wahoo but in the meantime interested to see if this is a known issue and what people have done to get round it?
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- More insulation underneath to isolate it. Try layering up. Start with a square of carpet, then a thick rubber mat then a layer of plywood then another rubber mat to totally insulate the trainer from the flooring. Sounds like a lot but anything you can do to separate the vibrations of the trainer from your flooring will help. I've even heard layers of newspaper between the matting works!
- Ensure your drivetrain is running super slick (least important, but still helps).
- Smooth tyre. The smoother your tyre the quieter it'll be and it'll also reduce any vibrations. A super smooth tread free road tyre will be the best but will wear quicker. I found using a proper trainer tyre helped with noise.
- Move your trainer setup downstairs...
Best thing you can do is move the trainer setup downstairs. I used to train outside with my old turbo but it seems the Ant+ or BT signal isn't strong enough to be picked up so the data doesn't broadcast which is annoying!
The vibration the comes from mine is more like a hum that is hardly noticeable at low watts but naturally it gets louder as the flywheel spins faster.... Its comparable to my last non-smart trainer
luck ☹️ I know it’s not the bike because I pedalled up to speed then quickly wound the roller back off the tyre, whilst the trainer was still at speed, and listened/felt the same vibration all the way down to rest. At the last very low speed, I could feel the out of balance with my hand on the housing, a slow almost rocking feel.
I’ve raised a ticket. I guess I’ll get asked to make a movie of it 🎥
Really not looking forward to the hassle of returns etc. A bit of chewing gum on the flywheel might do it 👍 We’ll see ....