Acycles

Wheely33

Been trying to ring these people to chase upnan order and no answer all day- phone just goes to a very generic answer phone message, nomention of the company name at all. No answers to emails either. Anyone know if theyve ceased trading or some such ?

arlowood

Wheely33 wrote:

Been trying to ring these people to chase upnan order and no answer all day- phone just goes to a very generic answer phone message, nomention of the company name at all. No answers to emails either. Anyone know if theyve ceased trading or some such ?

Not sure of their trading status but Trustpilot has several recent reviews that mirror your experience

https://uk.trustpilot.com/review/acycles.co.uk

Hope you get it sorted.

cooldad

Ordered some gloves on Monday, no email yet to say they've been dispatched. On holiday next week, so if they are here when I get back good, if not I'll sort it out with Paypal.

I blame Wiggle.

rs6mra1

They are based in France and I would avoid them.!!!! They never answer the phone, I had goods despatched that I had cancelled and I could not return despite cancelling long before the were despatched. Paypal ruled in their favour so I had to sell the shoes in the end.

cooldad

If they arrive, well and good, if not, I'll get a refund.

mike1-2

I ordered some Mavic wheel adaptors from them last year, took an age to get them but they did turn up.

gethinceri

I've bought from them several times with no issues.

flycop2000

I have bought from them in the past, no problems and quick delivery.

charlie_potatoes

I have not bought anything from them. Therefore I am unable to make any meaningful contribution to this thread.

Garry H

Charlie Potatoes wrote:

I have not bought anything from them. Therefore I am unable to make any meaningful contribution to this thread.

My experiences mirror yours Charlie.

Matthewfalle

Garry H wrote:

Charlie Potatoes wrote:

I have not bought anything from them. Therefore I am unable to make any meaningful contribution to this thread.

My experiences mirror yours Charlie.

Me three.

sloppyschleckonds

Matthewfalle wrote:

Garry H wrote:

Charlie Potatoes wrote:

I have not bought anything from them. Therefore I am unable to make any meaningful contribution to this thread.

My experiences mirror yours Charlie.

Me three.

Ditto

cookeeemonster

I've bought from them a couple of times, no problems.

Returning an item is potentially expensive though if you change your mind, that's the only thing

Wheely33

Anyway.....My "stuff" rocked up this morning so all good. Don't think I'd buy from them again though given the apparent lack of anyone at the end of a phone, this side of the channel, to sort out any problems that may arise....

mtbjunkie08

I've bought a couple of things from them within the last year or so and delivery has been very quick, within 2-3 days so I'm surprised so many of you have had problems. Perhaps quality of service has dropped recently.

If you pay by paypal and need to return something you can now claim back your returns postage via Paypal: https://www.paypal.com/uk/webapps/mpp/refunded-returns

I used this recently when returning something back to Merlin Cycles using myHermes Courier and Paypal refunded me within 2 days.