Poor gear change after service
SuperS
Posts: 38
Collected my bike from its service yesterday. Went straight out for a ride and found the gear changes were clunky and the gears were poorly aligned (clicking as if it wanted to change gear).
I took it straight back to the LBS and demanded they sort it. At this point, he claimed he hadn't even serviced the gears (that's another post althoghter!). Anyway he played with the rear barrel adjuster and told me 11 speeds get knocked out of alignment easily, although I'd had no problems in 1100 miles.
Rode away and still issues:
When on big chain ring: rubbing noise when in 21st and 22nd gears
When on the small chain ring: massive delays and jumps when cross chaining (wasn't like this before)
When changing up under strain there is a delay and then a jump on some gears. (again, this wasn't an issue before) Changing down is smooth.
Funnily enough, as the ride went on, it got better.
One thing I have noticed is that he has cut the cable to the front mech so there is no overhang. It was frayed when i took it in. I'd rather have paid for a new cable.
I've got 28 days for them to sort it, any ideas?
I took it straight back to the LBS and demanded they sort it. At this point, he claimed he hadn't even serviced the gears (that's another post althoghter!). Anyway he played with the rear barrel adjuster and told me 11 speeds get knocked out of alignment easily, although I'd had no problems in 1100 miles.
Rode away and still issues:
When on big chain ring: rubbing noise when in 21st and 22nd gears
When on the small chain ring: massive delays and jumps when cross chaining (wasn't like this before)
When changing up under strain there is a delay and then a jump on some gears. (again, this wasn't an issue before) Changing down is smooth.
Funnily enough, as the ride went on, it got better.
One thing I have noticed is that he has cut the cable to the front mech so there is no overhang. It was frayed when i took it in. I'd rather have paid for a new cable.
I've got 28 days for them to sort it, any ideas?
0
Posts
Posting on here ain't gonna do nowt.
De Sisti wrote:
This is one of the silliest threads I've come across.
Recognition at last Matthew, well done!, a justified honour
it isn't difficult its immensely rewarding when you discover you will never have to go to another LBS again .. unless you buy a cheap Chinese frame filled with foam and cant get a cable run through it
I vote youtube
You've ridden a bike with a frayed cable? I'm out with advise.
Colnago
Cervelo
Campagnolo
no, it means that someone has looked for a bike shop local to them, booked in for a service/work to be done and the bike shop has done a censored job
Like garages some are good ... but others are censored
If you omit the "local" part from the LBS and just go to a bikeshop you open your options up more as you can enquire to the best places to go
As above - sort it out yourself. It's not rocket science and it's quicker than arguing the toss on here.
Or that - SHOCK HORROR - just because it's a LBS the mechanics can be as shy yet as say - SHOCK HORROR - Halfords et al?
THE PEOPLE NEED TO KNOW!!!!!!!
De Sisti wrote:
This is one of the silliest threads I've come across.
Recognition at last Matthew, well done!, a justified honour
Hence one of the reasons I was having it serviced!
All he appears to have done us to tighten up the front brake and check it over.
It cost £40 for the service
Charnwood, so might give it a try, thanks.
Will give him the chance to sort it first, if he can't, then will ask for my money back.
FYI the going rate for a bike mechanic is about £20-£30 an hour. So, you need to ask him to account for what he did in 1 1/2 - 2 hours. Checking and aligning brakes, 10 minutes. Did he replace the pads? Another 5 minutes. Still about 75 at least to account for. Clipping the end off a cable, generously 60 seconds if he had to find the tool. Did he pump the tyres up? Another 2 minutes.Check for chain wear? 30 seconds. He's not replaced the chain though, by the sounds of it. I could generously think of maybe 5mins' worth of bolts to check the tightness of. Still over an hour to go.
If I were you I'd visit the bike shop on a Saturday afternoon when its busy and take this up with them.
On the cable-end issue.... If it was just the addition of a crimped cable end, then that strikes me as a positive. A frayed cable end is just bound to make any bike mechanic want to crimp a cap onto it.
As to whether the shop is any good.... If they are a recent start-up and this is their norm, then they will go out of business. If they are established and trusted locally, then it might just have been a bad afternoon or the OP might simply not be the sort of customer they want.
On having things rectified, I would advise that demanding anything (as the OP says he/she did) may not be the wisest step as a first approach. That will not put people in a good and helpful state of mind. I find that with queries about the quality of service, a smile and a positive approach often do much better than a demand to put things right.
And on the matter of fixing it oneself.... I thoroughly recommend learning the ways of gear adjustment. I am no mechanic, but over the years (decades) I've picked up the odd snippet of information about one or another aspect of spannerisation and toolology. These days there is even YouTube, so easy has become easier still.
Get the bike on a stand, or hanging on ropes from the rafters or similar.... and follow the instructions. It may not mesh perfectly the first time or even the second.... but when it does the feeling of satisfaction will be palpable.
I'd take the bike back and get the hanger alignment checked whilst you wait and watch. then get him to index it again. At least if the hanger is straight you can resolve everything else yourself.
I would only use the bike shop for jobs that I don't have the tools for.