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Returning/swapping internet order bike

dinyulldinyull Posts: 2,979
edited November 2016 in Road general
I've had a few rants on the rant thread about this but looking for a bit of advice/feedback.

I ordered a bike from Tredz over a week ago. When swapping wheelset over I noticed some damage to one of the fork dropouts, so took some pics and emailed Tredz.

Whilst waiting for a response the bike developed 2 further problems - left shifter wouldn't shift up and the left crank arm was making a terrible noise under pressure.

After waiting 3 days, I had to contact them via live chat and they agreed to replace the bike if I could send pics of the bike to show it hadn't been crashed.

Sent off pics and had to wait another few days before I again had to chase via live chat.

They have agreed to pick up the bike on friday - wife is sacrificing her afternoon, but won't replace the bike until they have received the other. This means I'll have to sacrifice another morning/afternoon/day to receive the replacement.

Should there be a problem in them delivering the replacement bike on friday, when they pick up the faulty bike?

I mean, why wouldn't they just do that........unless they need to inspect the bike over before they agree a replacement? They haven't said the replacement is dependant on bike not being written off, but I assume this is what they're doing.

I get it, but their service has been sh*te so far and getting fed up of having to chase them and then giving up 2 afternoons/days to sort return/replacement. Am I letting their sh*te service cloud my judgement or am I correct in thinking they should drop the new one off when they pickup the old?


  • They won't drop a new one off untill they have the old one in their hands and assess if it is faulty.
    Advocate of disc brakes.
  • dinyulldinyull Posts: 2,979
    Yeah, I think that's right.

    Just frustrating knowing the problems are there through no fault of my own. Internet might be cheaper, but probably would have been worth paying that extra £££ for the service of a lbs.
  • The RookieThe Rookie Posts: 27,792
    You paid your money and took your choice.

    Often easier to carry out some basic tweeks yourself anyway (if that is what it needs).
    Current steed - Whyte T129, 2013 frame, mongrel Revelations, Giant dropper, Stans S1 wheelset. 12, Magura Trail Sport brakes, 1x11. 12.8Kg
  • dinyulldinyull Posts: 2,979
    The Rookie wrote:
    You paid your money and took your choice.

    Often easier to carry out some basic tweeks yourself anyway (if that is what it needs).

    I'm happy to fettle, not any good repairing carbon though.



  • Where abouts are you? It might be easier (within reason) popping along to the store.
    My blog: (kit reviews and other musings)
    Facebook? No. Just say no.
  • dinyulldinyull Posts: 2,979
    Just a 630 mile round trip haha.
  • Yeah, they're not too far off the M4 but that might be slightly inconvenient! :D
    My blog: (kit reviews and other musings)
    Facebook? No. Just say no.
  • We had a kind of similar issue with a tent bought for touring with. We bought it from a shop some way away since we spotted it and it was such a good deal. We then had to travel back to take it back only for them to have their own systems in place for returns.

    That involved lots of forms and extra receipts in the shop. Then it got sent to head office for someone to inspect and decide the best course of action. We wanted a refund and that came in the form of a letter with a voucher to get the money back on presentation to the same store we bought it from. Three visits to the store to sort out and the money took its time getting back into our account. About 5 days after the last store visit.

    Retailers have to protect consumer rights according to legislation, but there's nothing in that to force them to make it easy or convenient to you. Systems they have in place are the ones you have to live with just never give up.

    Personally, I can see how an expensive item like a bike would need to be seen by someone at the retailer's before release of the replacement.
  • fenixfenix Posts: 5,437
    Do you have another bike ? If having a bike is important to you then you probably need to shop at the LBS.

    If this is an extra bike - what's the drama ? It looks like a nice bike - and looking out the window - the days for nice bikes have ended. Bring on the winterbikes !
  • dinyulldinyull Posts: 2,979
    I do have another bike, so no big drama. The bike above was bought as a winter/commuter bike though with disc brakes and mudguard mounts.

    I am looking out the window, just about to commute home on my nice carbon jobbie that I'd much prefer to be in hibernation.
  • fenixfenix Posts: 5,437
    Aah that is a censored then. Hope they get it sorted quickly for you.
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