Scott - rejected carbon frame claim

Simonsky

Hi Guys

I know similar topics have been discussed already here however I think this is bit special

Some weeks ago I have noticed what looked like a hair-like scratch on the carbon frame of my Scott Genius bike - located on a down tune near a crank. The scratch not easy to notice and at some angles not visible at all but from the other angle very well visible. The painting is black and there were no signs of white background lacquer (visible at other obvious scratches of the frame). I suspected that this was the symptom of the cracked frame so I put a claim at Scott dealer. They sent the bike to the central dealer who was supposed to investigate the crack. Week later I got a response that the scratch is not related with the broken frame a lacquer surface is intact. They said any broken frame would result cracked lacquering surface.
Well I got the bike back and I ride it again but I don't feel too confident about the whole situation. I was trying to find out but I was not able to get the "educated" answer - is it really the case that cracked carbon frame must result in damage of lacquering surface? They did not x-ray the frame of something like that so how are the able to tell for sure if the frame is not broken. I really wouldn't like to to break while riding at high speed on a trail among the trees.. Does anyone has a similar experience or some kind of expertise on the subject that could help?

Thanks in advance and sorry for the long post!

cooldad

You could have it tested by a specialist.

cougie

So they're saying it's not broken?

I'd believe them then.

How big is it? No photos? We've nothing to go on so I'd go with people who have at least seen the bike. Carbon is tough.

The Rookie

If the frame was cracked the two sides would move apart and the lacquer would crack, so yes Scott are right and is suspect your worrying over nothing, it's probably just where a section of layup ends, perfectly normal.