Reba SL Dual air 2009 cant get full travel

hello guys, first of all, my English isnt good, but ill try to explain as best as i can, and looking forward to answers.
so i just recently got this reba fork. it seem to work all good and so, but the problem is it bottoms out 20mm or even more too early than it should. i mean it travels not like 100mm till it bottoms out but something like 60-70mm. ive seen this viewtopic.php?t=12652233 will full service help me get the full travel? thanks in advance.
so i just recently got this reba fork. it seem to work all good and so, but the problem is it bottoms out 20mm or even more too early than it should. i mean it travels not like 100mm till it bottoms out but something like 60-70mm. ive seen this viewtopic.php?t=12652233 will full service help me get the full travel? thanks in advance.
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At full bump there will still be circa 15mm of stanchion showing, plus the bump stop adds about 5mm, so how are you measuring the travel?
A normal service may or may not resolve an issue (if there is one) depending on what the issue actually is!