That was a pleasant surprise
slowmart
Posts: 4,516
The boa fastening system failed on my cycling shoe and a few minutes googling I found that boa, as a company, guarantee their products for life.
I emailed the company on Monday making a polite enquiry and establishing the fault with the system which was responded to in a matter of hours and the net effect was I received two replacements today posted from Austria.
The shoes are four years old so I'm chuffed with such a strong customer aftercare approach from Boa.
Now contrast that with a new £4K and a squealing front disc brake. The shop couldn'tresolve the squeal but offered to sell me some more pads.....
I emailed the company on Monday making a polite enquiry and establishing the fault with the system which was responded to in a matter of hours and the net effect was I received two replacements today posted from Austria.
The shoes are four years old so I'm chuffed with such a strong customer aftercare approach from Boa.
Now contrast that with a new £4K and a squealing front disc brake. The shop couldn'tresolve the squeal but offered to sell me some more pads.....
“Give a man a fish and feed him for a day. Teach a man to fish and feed him for a lifetime. Teach a man to cycle and he will realize fishing is stupid and boring”
Desmond Tutu
Desmond Tutu
0
Comments
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Take pad out, scuff it up on the garage floor, smear copper slip on the back of the pad, replace.Advocate of disc brakes.0
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Like! (the op's post!)Trail fun - Transition Bandit
Road - Wilier Izoard Centaur/Cube Agree C62 Disc
Allround - Cotic Solaris0
