Chain Reaction - Recent Poor Service??

photonic69

Is it just me or are others experiencing very poor service from Chain Reaction since the merger with Wiggle was announced?

They used to be ultra speedy and very efficient. This week it has taken over 2 days to get a reply about a product query that I needed to order. I've also ordered some tyres three days ago (listed as a well stocked item) and they are still being "Processed". I emailed them about that and they say "We have been dealing with higher than anticipated order volumes. ..."

I think this is rather poor service for an online supplier of their reputation/caliber. OK, I'm not expecting miracles but FFS how long does it take to put two tyres in a box and post them out?

Personally I blame Wiggle (who have always been speedy and efficient and deliver stuff before I even order it!)

Meh!

GeorgeOnTwoWheels

Just ordered a few weeks ago without an issue (right after the announcement). I wonder who will be taking over who...

photonic69

Still "processing"....... :-(

redvision

I placed an order on tues night & its arrived today which is pretty excellent service & actually faster delivery than my previous couple of orders with them.

97th choice

My oakleys arrived in 24 hours, but no haribo.

I blame wiggle

Beatmaker

I placed an order Wednesday morning that is still processing (estimated shipping date was that day) but I took free delivery so can hardly complain. If I wanted it quicker I could have paid for the faster shipping. I also emIled them and had an answer to my question within a few hours.

byke68

Ha, that's nothing! 48 hours and still processing?!
I pre-ordered a CD from an "alternative music" company on 29th Jan, due for shipment 28th Feb. Delayed due to art-work issues until 7th March, now delayed until 28th March!
Better be worth the wait.