New bike, problem already.
dstev55
Posts: 742
Hi all,
Bought a 2015 Focus Cayo 1.0 a month or so back, took it in to the shop for its initial tune up after riding it for 150 miles and they have said my chain has a twisted link and needs replacing. Now I bought this from a shop 120 miles away as the price was a steal, so I've taken it to a local but reputable shop to have its check over. Obviously had to pay for their small service but I didn't want to be taking it back on a 120 mile round trip just for this.
How can a chain (and a Dura Ace one I might add) go like this? Not overly impressed with having to fork out for a new chain after 150 miles of use.
Bought a 2015 Focus Cayo 1.0 a month or so back, took it in to the shop for its initial tune up after riding it for 150 miles and they have said my chain has a twisted link and needs replacing. Now I bought this from a shop 120 miles away as the price was a steal, so I've taken it to a local but reputable shop to have its check over. Obviously had to pay for their small service but I didn't want to be taking it back on a 120 mile round trip just for this.
How can a chain (and a Dura Ace one I might add) go like this? Not overly impressed with having to fork out for a new chain after 150 miles of use.
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Comments
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I know it seems unlikely in only 150 miles but have you ever stuffed up a front shift under power? That could do it.
If it's only a single link, could they just take it out and rejoin the chain? Or is it already cut to the minimum length for your chainset / cassette?
New DuraAce chain after 150 miles isn't funny.0 -
If it's one link take it out and replace with a KMC quick link which has all round benefits anyhow and only costs £2.99 or similar.
Annoying but not the end of the world.
If you really wanted, a new chain would only be £20 at Winstanleys if a nice polite phone call expalining the situation the original shop doesn't produce one through the post.Postby team47b » Sun Jun 28, 2015 11:53 am
De Sisti wrote:
This is one of the silliest threads I've come across.
Recognition at last Matthew, well done!, a justified honoursmithy21 wrote:
He's right you know.0 -
I've told them to get on with it now, need the bike as I'm doing a sportive next week.
And yes I did have a messy change the other day. Bit worrying it twisted a chain link but oh well you live and learn!0 -
.. Shimano chains are not to be relied upon , even Dura Ace branded...
If you have never had issues then I commend your luck
I have had Shimano chains , side plate crack after a month
stretch after a week, over the wear limit
a race colleague faceplanted the tarmac in a sprint last year in a town centre crit when his Shimano chain snapped
I have seen cyclists reduced to pedestrians as they walk home, when asked , yes Shimano chains.
all this is hearsay, so I accept that many of you will not and never agree.0 -
They've put a KMC Extra Light chain on so hopefully I will fair a little better with it.0
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JGSI wrote:.. Shimano chains are not to be relied upon , even Dura Ace branded...
Don't be ridiculous...left the forum March 20230 -
They put on a whole new chain to replace one link which as others mention would be more beneficial for cleaning if they just fit a quick link
Think they saw you coming. Ask for the old chain back at least.0 -
Maglia Rosa wrote:They put on a whole new chain to replace one link which as others mention would be more beneficial for cleaning if they just fit a quick link
Think they saw you coming. Ask for the old chain back at least.
I was thinking the same thing.
If it was only one link on such a relatively new chain then to replace the whole thing is a complete waste!
Definitely ask for your old chain back - fit a quick link and keep it for when the new chain wears out.0 -
I've got the old chain back, you can clearly see where it is bent but like you say I'll keep it and get the link changed for future use.
To be honest I'm not overly impressed by the shop. They seemed really miffed that I brought a bike to be serviced that I didn't buy from them but from a manufacturer that they stock. He pointed out a bike that I could have had from them but didn't seem to understand when I told him that that particular bike is too aggressive for me. There was also the small matter of it being £900 more! I didnt feel particularly welcome so I'll be going elsewhere in the future.0 -
Its a shame that any bike shop would not want to make customers feel welcome especially when they lose so much to online retail. The minute a customer walks in the door they should be grateful for their custom at all. How can they expect your next big purchase to be going through their till now? I would name and shame if I were treated bad.0
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User error.
Obviously, chains - especially Dura Ace chains - dont fail at 150 miles on their own.
It happens - just consider it bad luck, and sounds like a slight lack of workshop knowledge (that's fine - it's something you learn with experience).
Just get a KMC chain on there and forget about it.0 -
Maglia Rosa wrote:Its a shame that any bike shop would not want to make customers feel welcome especially when they lose so much to online retail. The minute a customer walks in the door they should be grateful for their custom at all. How can they expect your next big purchase to be going through their till now? I would name and shame if I were treated bad.
Yes, they should at least bow as you enter :roll:0 -
Carbonator wrote:Maglia Rosa wrote:Its a shame that any bike shop would not want to make customers feel welcome especially when they lose so much to online retail. The minute a customer walks in the door they should be grateful for their custom at all. How can they expect your next big purchase to be going through their till now? I would name and shame if I were treated bad.
Yes, they should at least bow as you enter :roll:
For me - Yes! For you - be grateful if the door doesn't hit your ass on the way out.
I would expect any shop to treat their customers with a bit more respect if you want your money. If you're happy for a shop assistant to treat you like sh1t then you get what you deserve. ;-)0 -
Watch Youtube videos on bike maintenance. Live and learn more.dstev55 wrote:I've told them to get on with it now, need the bike as I'm doing a sportive next week.
And yes I did have a messy change the other day. Bit worrying it twisted a chain link but oh well you live and learn!The above may be fact, or fiction, I may be serious, I may be jesting.
I am not sure. You have no chance.Veronese68 wrote:PB is the most sensible person on here.0 -
dstev55 wrote:Hi all,
Bought a 2015 Focus Cayo 1.0 a month or so back, took it in to the shop for its initial tune up after riding it for 150 miles and they have said my chain has a twisted link and needs replacing. Now I bought this from a shop 120 miles away as the price was a steal, so I've taken it to a local but reputable shop to have its check over. Obviously had to pay for their small service but I didn't want to be taking it back on a 120 mile round trip just for this.
How can a chain (and a Dura Ace one I might add) go like this? Not overly impressed with having to fork out for a new chain after 150 miles of use.
I'm pleased your issue is resolved and you have a working bicycle; however, I find the story an odd one.
I quite understand why you might have thought it a good idea to travel 60 miles to buy a bicycle and save some money, but by doing so (and implicitly by deciding not to return to them) you make a choice not to enter into a lasting retailer-customer relationship - or even a pretty brief one.
The place you took the machine to for its first service just got a bike plonked on their counter by someone they knew not at all - and it was not a bicycle they had sold or prepped.
It is odd (but not truth-stretchingly odd) that you had a wonky link you'd failed to detect. You seem displeased with pretty much everyone you've had dealings with in the purchase and upkeep of this 150-mile-old bicycle. Might the fault lie elsewhere than with the retailer and workshop? I imagine they have both been in business for a while and have some understanding of how to deal with Mr and Ms Public and ensure some sort of repeat trade. Shops tend to have some ability in this area or tend to go out of business.
You bought a pricey, fairly technical bicycle, showed it (probably) fairly limited mechanical sympathy and expected someone who hadn't provided it to touch their forelock when you strolled in for its first service....
You've made the buying and running of a fairly lovely piece of equipment into an forum sob story. Seriously, it doesn't have to be this way. If you want to be treated well, treat retailers as you would like to be treated.0 -
PBlakeney wrote:
Watch Youtube videos on bike maintenance. Live and learn more.dstev55 wrote:I've told them to get on with it now, need the bike as I'm doing a sportive next week.
And yes I did have a messy change the other day. Bit worrying it twisted a chain link but oh well you live and learn!
To be fair if it wasnt already in for a service I would have had a go myself, just didn't want a freshly serviced bike that I needed to start playing around with!0 -
Debeli wrote:dstev55 wrote:Hi all,
Bought a 2015 Focus Cayo 1.0 a month or so back, took it in to the shop for its initial tune up after riding it for 150 miles and they have said my chain has a twisted link and needs replacing. Now I bought this from a shop 120 miles away as the price was a steal, so I've taken it to a local but reputable shop to have its check over. Obviously had to pay for their small service but I didn't want to be taking it back on a 120 mile round trip just for this.
How can a chain (and a Dura Ace one I might add) go like this? Not overly impressed with having to fork out for a new chain after 150 miles of use.
I'm pleased your issue is resolved and you have a working bicycle; however, I find the story an odd one.
I quite understand why you might have thought it a good idea to travel 60 miles to buy a bicycle and save some money, but by doing so (and implicitly by deciding not to return to them) you make a choice not to enter into a lasting retailer-customer relationship - or even a pretty brief one.
The place you took the machine to for its first service just got a bike plonked on their counter by someone they knew not at all - and it was not a bicycle they had sold or prepped.
It is odd (but not truth-stretchingly odd) that you had a wonky link you'd failed to detect. You seem displeased with pretty much everyone you've had dealings with in the purchase and upkeep of this 150-mile-old bicycle. Might the fault lie elsewhere than with the retailer and workshop? I imagine they have both been in business for a while and have some understanding of how to deal with Mr and Ms Public and ensure some sort of repeat trade. Shops tend to have some ability in this area or tend to go out of business.
You bought a pricey, fairly technical bicycle, showed it (probably) fairly limited mechanical sympathy and expected someone who hadn't provided it to touch their forelock when you strolled in for its first service....
You've made the buying and running of a fairly lovely piece of equipment into an forum sob story. Seriously, it doesn't have to be this way. If you want to be treated well, treat retailers as you would like to be treated.
I can't believe you've just wasted all your time writing out all that crap?
And crap it is indeed.
Firstly where have I said I am displeased with anyone other than the shop I took it in for a service with? If you read the thread, it is obvious I soon realise the chain problem is my own doing.
Secondly, the shop I bought it from is 120 miles away, that's a 240 mile round trip.
Thirdly I paid £1900 for a £3000 bike, personally I think that it is worth the risk of not having the seller on my doorstep for that sort of saving.
Fourthly (is that even a word?) why should it matter what shop I took my bike to? I was paying for the service like any other customer so I should be welcomed like any other customer.
Do you want me to point anything else out in your very flawed argument?0 -
dstev55 wrote:Debeli wrote:dstev55 wrote:Hi all,
Bought a 2015 Focus Cayo 1.0 a month or so back, took it in to the shop for its initial tune up after riding it for 150 miles and they have said my chain has a twisted link and needs replacing. Now I bought this from a shop 120 miles away as the price was a steal, so I've taken it to a local but reputable shop to have its check over. Obviously had to pay for their small service but I didn't want to be taking it back on a 120 mile round trip just for this.
How can a chain (and a Dura Ace one I might add) go like this? Not overly impressed with having to fork out for a new chain after 150 miles of use.
I'm pleased your issue is resolved and you have a working bicycle; however, I find the story an odd one.
I quite understand why you might have thought it a good idea to travel 60 miles to buy a bicycle and save some money, but by doing so (and implicitly by deciding not to return to them) you make a choice not to enter into a lasting retailer-customer relationship - or even a pretty brief one.
The place you took the machine to for its first service just got a bike plonked on their counter by someone they knew not at all - and it was not a bicycle they had sold or prepped.
It is odd (but not truth-stretchingly odd) that you had a wonky link you'd failed to detect. You seem displeased with pretty much everyone you've had dealings with in the purchase and upkeep of this 150-mile-old bicycle. Might the fault lie elsewhere than with the retailer and workshop? I imagine they have both been in business for a while and have some understanding of how to deal with Mr and Ms Public and ensure some sort of repeat trade. Shops tend to have some ability in this area or tend to go out of business.
You bought a pricey, fairly technical bicycle, showed it (probably) fairly limited mechanical sympathy and expected someone who hadn't provided it to touch their forelock when you strolled in for its first service....
You've made the buying and running of a fairly lovely piece of equipment into an forum sob story. Seriously, it doesn't have to be this way. If you want to be treated well, treat retailers as you would like to be treated.
I can't believe you've just wasted all your time writing out all that crap?
And crap it is indeed.
Firstly where have I said I am displeased with anyone other than the shop I took it in for a service with? If you read the thread, it is obvious I soon realise the chain problem is my own doing.
Secondly, the shop I bought it from is 120 miles away, that's a 240 mile round trip.
Thirdly I paid £1900 for a £3000 bike, personally I think that it is worth the risk of not having the seller on my doorstep for that sort of saving.
Fourthly (is that even a word?) why should it matter what shop I took my bike to? I was paying for the service like any other customer so I should be welcomed like any other customer.
Do you want me to point anything else out in your very flawed argument?
Completely agree. Its 2016. I can buy a bike online from almost every brand out there. I can buy parts from wiggle , Evans CRC etc and I can go on youtube and learn to fix almost anything on what is a very basic piece of machinery. Taking all of this into consideration, bike shops should be grateful to have any custom at all when it walks through the door.
Personally I do support my local shop. I buy all my stuff there even if I do service it myself. I take wheels there to be balanced purely out of it being one of the few things I never manage to get right.
I move around alot because of my job so making new ties with shops happens quite regularly. If I feel the shop ate being arsey or just unhelpful I simply walk away and go elsewhere. Why should I show any loyalty to any shop if its only one way?0 -
Debeli wrote:
I'm pleased your issue is resolved and you have a working bicycle; however, I find the story an odd one.
I quite understand why you might have thought it a good idea to travel 60 miles to buy a bicycle and save some money, but by doing so (and implicitly by deciding not to return to them) you make a choice not to enter into a lasting retailer-customer relationship - or even a pretty brief one.
The place you took the machine to for its first service just got a bike plonked on their counter by someone they knew not at all - and it was not a bicycle they had sold or prepped.
It is odd (but not truth-stretchingly odd) that you had a wonky link you'd failed to detect. You seem displeased with pretty much everyone you've had dealings with in the purchase and upkeep of this 150-mile-old bicycle. Might the fault lie elsewhere than with the retailer and workshop? I imagine they have both been in business for a while and have some understanding of how to deal with Mr and Ms Public and ensure some sort of repeat trade. Shops tend to have some ability in this area or tend to go out of business.
You bought a pricey, fairly technical bicycle, showed it (probably) fairly limited mechanical sympathy and expected someone who hadn't provided it to touch their forelock when you strolled in for its first service....
You've made the buying and running of a fairly lovely piece of equipment into an forum sob story. Seriously, it doesn't have to be this way. If you want to be treated well, treat retailers as you would like to be treated.
The OP merely asked the shop to repair his bike, it makes no difference where he bought it from as he was not asking them to do it under warranty, he was willing to pay.
As for your claims regarding the OP's maintenance ability, i have no idea what the hell you are trying to say. He wasn't sure what the issue was so took it to his LBS to look at and service. Most LBS would be more than happy to do that, regardless of where the bike came from. It allows them the opportunity to build a relationship and the potential for future custom.
From his description the bike shop acted, in my opinion, poorly by replacing the entire chain rather than just the link. That to me = poor customer service.0 -
Maglia Rosa wrote:Carbonator wrote:Maglia Rosa wrote:Its a shame that any bike shop would not want to make customers feel welcome especially when they lose so much to online retail. The minute a customer walks in the door they should be grateful for their custom at all. How can they expect your next big purchase to be going through their till now? I would name and shame if I were treated bad.
Yes, they should at least bow as you enter :roll:
For me - Yes! For you - be grateful if the door doesn't hit your ass on the way out.
I would expect any shop to treat their customers with a bit more respect if you want your money. If you're happy for a shop assistant to treat you like sh1t then you get what you deserve. ;-)
You are so up your own 'ass'.
Who has been treated like sh1t?
I think you should take what people like the OP say about shops treating them 'badly' with a pinch of salt, rather than up it to 'being treated like sh1t'.
Personally I think its a two way street. Both parties should be grateful for each other.
It seems to me that people who buy a bike online or from miles away, or those who relish the power of online shopping, and then go to a local shop are almost looking for a reason to sl4g off the shop.
They go there not wanting to go there, and then look for retribution 8)
I see nothing wrong with the shop replacing the whole chain. The OP busted the chain and took it into a shop.
Presented with a busted chain, I would expect any decent shop to fit a new one.
They are not going to be responsible for any other problems with a chain that has been catastrophically busted in one area, and people, such as those described above, will be the first to moan about and blame the shop if a chain they 'repaired' failed again.
A decent shop would also give (or at least offer) everything taken off the bike back to the owner when its picked up.
Please give this shop a chance to do that before suggesting they are performing some sort of scam, and calling for them to be 'named and shamed' :roll:
Sure the OP could have just removed one link (if it was just the link that can be replaced with a quicklink, and not one of the ones either side) but thats something he should have A/ noticed himself, and B/done himself.
A shop will put a new tube in, where you could choose to patch it.
If you pay someone to do something, you should expect them to do it properly.0 -
Carbonator wrote:Maglia Rosa wrote:Carbonator wrote:Maglia Rosa wrote:Its a shame that any bike shop would not want to make customers feel welcome especially when they lose so much to online retail. The minute a customer walks in the door they should be grateful for their custom at all. How can they expect your next big purchase to be going through their till now? I would name and shame if I were treated bad.
Yes, they should at least bow as you enter :roll:
For me - Yes! For you - be grateful if the door doesn't hit your ass on the way out.
I would expect any shop to treat their customers with a bit more respect if you want your money. If you're happy for a shop assistant to treat you like sh1t then you get what you deserve. ;-)
You are so up your own 'ass'.
Who has been treated like sh1t?
I think you should take what people like the OP say about shops treating them 'badly' with a pinch of salt, rather than up it to 'being treated like sh1t'
Personally I think its a two way street. Both parties should be grateful for each other.
It seems to me that people who buy a bike online or from miles away, or those who relish the power of online shopping, and then go to a local shop, are almost looking for a reason to sl4g off the shop.
I see nothing wrong with the shop replacing the whole chain. The OP busted the chain and took it into a shop.
Presented with a busted chain, I would expect any decent shop to fit a new one.
They would also give (or at least offer) everything taken off the bike back to the owner when its picked up.
Sure the OP could have just removed one link (if it was just the link that can be replaced with a quicklink, and not one of the ones either side) but thats something he should have A/ noticed himself, and B/done himself.
I've got to say, it amazes me how threads develop on this forum.
I am grateful of local shops, however I am yet to find one that have been able ro demonstrate how to properly look after a customer.
What you've also got to remember is that yes although I bought the bike online, it was from a shop just like the shops close to me, it just happened to be that this bike I wanted was located in a shop not close to me.
Also please remember that I had no problem with the shop replacing the chain, my initial issue was with the fact that the chain needed replacing in the first place, which I soon realised was my own fault.
My ONLY issue with this shop is that I didn't feel welcomed at all and that now means I won't be going back there. If that's because I bought a bike from another shop rather than them then fine, but I'll guarantee they'll be losing business if they continue with this approach - and I'll hazard a guess that it is business they cannot afford to lose.0 -
You should open a bike shop then.
Show them how its done
You were wrong about the chain, so maybe you are wrong about them 8)
The thread that is 'developing' would never have been started if you were not wrong about the chain.
What bike do you have that is not 'aggressive' yet has a full DA groupset?0 -
Out of interest, if you did have a bike shop, would you have a problem with someone (and not saying this bike shop did rather than you imagining it) who bought a bike from another shop and then wanted you to initial service (usually free)/repair it?
Personally I think its rude and would not have the front to do it.
Saying the shop (not saying you said this) should be grateful for any scraps of work they are tossed is even ruder.
I am not convinced this shop was rude, but even if 'they' were, was it the whole shop? Every member of staff?0 -
Carbonator wrote:You should open a bike shop then.
Show them how its done
You were wrong about the chain, so maybe you are wrong about them 8)
The thread that is 'developing' would never have been started if you were not wrong about the chain.
What bike do you have that is not 'aggressive' yet has a full DA groupset?
Are you really going to tell me that only aggressive geometry bikes can have DA? Absolutely ridiculous point and let's not even take that Subject any further...
For the record I have a Focus Cayo 1.0 2015, full DA other than a rotor crank and the guy in the shop was pointing me towards an Izalco Max.
And believe me, my experience of customer service (and how to provide it properly) is much greater than that of bike mechanics. I would guarantee that if I were to open a bike shop I would provide better service than what I received in this instance and the customer would not feel like they wouldn't want to return to the shop again.0 -
Carbonator wrote:Out of interest, if you did have a bike shop, would you have a problem with someone (and not saying this bike shop did rather than you imagining it) who bought a bike from another shop and then wanted you to repair it?
Personally I think its rude and would not have the front to do it.
Saying the shop (not saying you said this) should be grateful for any scraps of work they are tossed is even ruder.
I am not convinced this shop was rude, but even if 'they' were, was it the whole shop? Every member of staff?
No I wouldn't, simple as that.
And no the mechanic was very friendly, but I got the feeling the guy I was talking to was the owner.0 -
dstev55 wrote:Carbonator wrote:And believe me, my experience of customer service (and how to provide it properly) is much greater than that of bike mechanics. I would guarantee that if I were to open a bike shop I would provide better service than what I received in this instance and the customer would not feel like they wouldn't want to return to the shop again.
There you go being rude again.
If you have an assumption of a bike mechanics max level of customer service, then don't expect more than that.
I am quite sure you would aspire to such greatness, but feel its all irrelevant unless you actually open a shop.0 -
dstev55 wrote:Carbonator wrote:Out of interest, if you did have a bike shop, would you have a problem with someone (and not saying this bike shop did rather than you imagining it) who bought a bike from another shop and then wanted you to repair it?
Personally I think its rude and would not have the front to do it.
Saying the shop (not saying you said this) should be grateful for any scraps of work they are tossed is even ruder.
I am not convinced this shop was rude, but even if 'they' were, was it the whole shop? Every member of staff?
No I wouldn't, simple as that.
What about if people came in to try clothes on and then threw them all around the shop and expected you to put them back for them?
Do you do that as a customer? of put things back as you found them?0 -
Carbonator wrote:dstev55 wrote:Carbonator wrote:Out of interest, if you did have a bike shop, would you have a problem with someone (and not saying this bike shop did rather than you imagining it) who bought a bike from another shop and then wanted you to repair it?
Personally I think its rude and would not have the front to do it.
Saying the shop (not saying you said this) should be grateful for any scraps of work they are tossed is even ruder.
I am not convinced this shop was rude, but even if 'they' were, was it the whole shop? Every member of staff?
No I wouldn't, simple as that.
What about if people came in to try clothes on and then threw them all around the shop and expected you to put them back for them?
Oh yes, because that's what people do all the time isn't?
If you can't stop trolling and fishing for bites then I suggest you find another thread to usefully contribute to.0 -
dstev55 wrote:Carbonator wrote:dstev55 wrote:Carbonator wrote:Out of interest, if you did have a bike shop, would you have a problem with someone (and not saying this bike shop did rather than you imagining it) who bought a bike from another shop and then wanted you to repair it?
Personally I think its rude and would not have the front to do it.
Saying the shop (not saying you said this) should be grateful for any scraps of work they are tossed is even ruder.
I am not convinced this shop was rude, but even if 'they' were, was it the whole shop? Every member of staff?
No I wouldn't, simple as that.
What about if people came in to try clothes on and then threw them all around the shop and expected you to put them back for them?
Oh yes, because that's what people do all the time isn't?
If you can't stop trolling and fishing for bites then I suggest you find another thread to usefully contribute to.
Er, yes they do actually. Shows how much you know.
You wrongly started the thread remember.
There was no problem with your bike until you broke it!
Starting a thread to wrongly moan about something, then calling me a troll is rich indeed 0
