Customer service

sym14 Posts: 2
edited February 2016 in Your road bikes
Recently I had an issue with the finish of my Giant Defy Advanced frame in Australia. I reported this to a Giant concept store and head office in Melbourne. Within a week a new upgraded Pro frame was delivered to the store who then in one day fitted all the components on the 'old' frame to the new one. This service is truly fantastic and shows that Giant not only produce excellent bikes but have a positive attitude towards their customers. I have no connection with Giant other than owning two Giant bikes. My wife owns two and my son another Defy.


  • Matthewfalle
    Matthewfalle Posts: 17,380

    Can you sort me a fake passport please?
    Postby team47b » Sun Jun 28, 2015 11:53 am

    De Sisti wrote:
    This is one of the silliest threads I've come across. :lol:

    Recognition at last Matthew, well done!, a justified honour :D
    smithy21 wrote:

    He's right you know.