The crash replacement program about Pinarello
SUPERTE
Posts: 2
Does anyone have some experience about the crash replacement program about Pinarello frame ?
Due to we had an accident with Pinarello F8 frameset and would like to replace it under the replacement program as you can see the details from here
http://www.pinarello.com/en/warranty-registration
We have sent all documents,(receipt,and registered already) through the local dealer,distributor. but they said they haven't got the answer from Pinarello company yet. We have been waiting for the replying email for 2 months since September. This time we just want to know how much they cost me under the program but it is still no any answer return from Pinarello that my distributer said.
I would like to know the process and how long. If anyone have the some experience likes this , please suggest how I should do it because now I don't have any idea, just waste my time waiting for their answer and put others bike components under my bed. :-(
Please advise me and many thanks for alls.
Due to we had an accident with Pinarello F8 frameset and would like to replace it under the replacement program as you can see the details from here
http://www.pinarello.com/en/warranty-registration
We have sent all documents,(receipt,and registered already) through the local dealer,distributor. but they said they haven't got the answer from Pinarello company yet. We have been waiting for the replying email for 2 months since September. This time we just want to know how much they cost me under the program but it is still no any answer return from Pinarello that my distributer said.
I would like to know the process and how long. If anyone have the some experience likes this , please suggest how I should do it because now I don't have any idea, just waste my time waiting for their answer and put others bike components under my bed. :-(
Please advise me and many thanks for alls.
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Comments
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Don't mention the P word here. Most of the forum members can't afford them and as a result automatically discount anyone that can as inadequate, ignorant and clueless despite the obvious success of the bikes. There may now even be a raft of replies from people trying to justify their opinions before they go back to their Boardmans.0
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That's pretty crappy. You expect a premium service from a premium brand.0
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Don't mention the P word here. Most of the forum members can't afford them and as a result automatically discount anyone that can as inadequate, ignorant and clueless despite the obvious success of the bikes. There may now even be a raft of replies from people trying to justify their opinions before they go back to their Boardmans.
At this point you're on post #3 so hardle placed to make comments like that about forum members.Advocate of disc brakes.0 -
Don't mention the P word here. Most of the forum members can't afford them and as a result automatically discount anyone that can as inadequate, ignorant and clueless despite the obvious success of the bikes. There may now even be a raft of replies from people trying to justify their opinions before they go back to their Boardmans.
At this point you're on post #3 so hardle placed to make comments like that about forum members.
He's got a point though ..... Pinarello (and owners) do get a hard time on here. It's pretty clear to see wether you post or just read!Still thinking of something clever to say!0 -
Email their chief executive and mention you are concerned about the image the service you have received reflects on their brand and what can they do to help. Premium brands can only charge premium prices if they look after their customers and brand image is very important to them. Only takes a few poor reps to rapidly devalue a brand.0
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Don't mention the P word here. Most of the forum members can't afford them and as a result automatically discount anyone that can as inadequate, ignorant and clueless despite the obvious success of the bikes. There may now even be a raft of replies from people trying to justify their opinions before they go back to their Boardmans.
What's wrong with Boardmans?I'm sorry you don't believe in miracles0 -
[url=http://www.bikeradar.com/forums/viewtopic.php?p=19739927#p19739927]SloppySchleckonds[/url] wrote:Don't mention the P word here. Most of the forum members can't afford them and as a result automatically discount anyone that can as inadequate, ignorant and clueless despite the obvious success of the bikes. There may now even be a raft of replies from people trying to justify their opinions before they go back to their Boardmans.
What's wrong with Boardmans?
Velohunter is accusing the forum of brand bigotry - while accidentally revealing himself as a brand bigot.0 -
Don't mention the P word here. Most of the forum members can't afford them and as a result automatically discount anyone that can as inadequate, ignorant and clueless despite the obvious success of the bikes. There may now even be a raft of replies from people trying to justify their opinions before they go back to their Boardmans.
At this point you're on post #3 so hardle placed to make comments like that about forum members.
I'll make any point I like thank you. The number of posts made does not equate to number of posts read. Your attitude typifies everything that's wrong with this forum.0 -
Please elucidate - what is everything that's wrong with this forum?Your attitude typifies everything that's wrong with this forum."It must be true, it's on the internet" - Winston Churchill0 -
What's wrong with it? Well, people come on and make unhelpful comments when someone's asked for advice for a start.0
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Don't mention the P word here. Most of the forum members can't afford them and as a result automatically discount anyone that can as inadequate, ignorant and clueless despite the obvious success of the bikes. There may now even be a raft of replies from people trying to justify their opinions before they go back to their Boardmans.
At this point you're on post #3 so hardle placed to make comments like that about forum members.
I'll make any point I like thank you. The number of posts made does not equate to number of posts read. Your attitude typifies everything that's wrong with this forum.
Velohunter complains the forum has attitude - while accidentally revealing that he has an attitude problem.0 -
And lots of people make helpful comments as well. But not many come on and by their third post manage, in their own words effectively, to alienate most of the forum. There maybe much wrong with the forum but Velohunters posts are a great example of what he himself dislikes. Very odd!What's wrong with it? Well, people come on and make unhelpful comments when someone's asked for advice for a start.Faster than a tent.......0 -
Does anyone have some experience about the crash replacement program about Pinarello frame ?
Due to we had an accident with Pinarello F8 frameset and would like to replace it under the replacement program as you can see the details from here
http://www.pinarello.com/en/warranty-registration
We have sent all documents,(receipt,and registered already) through the local dealer,distributor. but they said they haven't got the answer from Pinarello company yet. We have been waiting for the replying email for 2 months since September. This time we just want to know how much they cost me under the program but it is still no any answer return from Pinarello that my distributer said.
I would like to know the process and how long. If anyone have the some experience likes this , please suggest how I should do it because now I don't have any idea, just waste my time waiting for their answer and put others bike components under my bed. :-(
Please advise me and many thanks for alls.
why dont you go on their facebook page and complain there? reading through the proceedure, it does look like its down to the dealer in your country to sort out not you, how do they order new bikes if they cant contact the company?0 -
Don't mention the P word here. Most of the forum members can't afford them and as a result automatically discount anyone that can as inadequate, ignorant and clueless despite the obvious success of the bikes. There may now even be a raft of replies from people trying to justify their opinions before they go back to their Boardmans.
At this point you're on post #3 so hardle placed to make comments like that about forum members.
I'll make any point I like thank you. The number of posts made does not equate to number of posts read. Your attitude typifies everything that's wrong with this forum.
Well ****** off and annoy someone else then.Advocate of disc brakes.0 -
Don't mention the P word here. Most of the forum members can't afford them and as a result automatically discount anyone that can as inadequate, ignorant and clueless despite the obvious success of the bikes. There may now even be a raft of replies from people trying to justify their opinions before they go back to their Boardmans.
At this point you're on post #3 so hardle placed to make comments like that about forum members.
I'll make any point I like thank you. The number of posts made does not equate to number of posts read. Your attitude typifies everything that's wrong with this forum.
Well ****** off and annoy someone else then.
Is velo-hunter paxington?0 -
Don't mention the P word here. Most of the forum members can't afford them and as a result automatically discount anyone that can as inadequate, ignorant and clueless despite the obvious success of the bikes. There may now even be a raft of replies from people trying to justify their opinions before they go back to their Boardmans.
At this point you're on post #3 so hardle placed to make comments like that about forum members.
I'll make any point I like thank you. The number of posts made does not equate to number of posts read. Your attitude typifies everything that's wrong with this forum.
Well ****** off and annoy someone else then.
Why would I want to do that when there are little *** like you to play with?0 -
Paxington would never swear. Just do the faux clever thing with a dash of arrogance.0
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Don't mention the P word here. Most of the forum members can't afford them and as a result automatically discount anyone that can as inadequate, ignorant and clueless despite the obvious success of the bikes. There may now even be a raft of replies from people trying to justify their opinions before they go back to their Boardmans.
At this point you're on post #3 so hardle placed to make comments like that about forum members.
I'll make any point I like thank you. The number of posts made does not equate to number of posts read. Your attitude typifies everything that's wrong with this forum.
Well ****** off and annoy someone else then.
Why would I want to do that when there are little *** like you to play with?
It appears you are the one whose being played with and resorting to aggressive language only suggests you are the one whose getting annoyed. I would quit whilst you well behind.
To the OP, there is some good advice proffered here I would push further with the dealer. If the worst comes to the worst then you can always refer to your posting here - Pinarello as a premium brand rely on reputation.0 -
You mean just like velohunter did?What's wrong with it? Well, people come on and make unhelpful comments when someone's asked for advice for a start.
If this was me I would kick up a fuss on their social media, in my experience it's a very quick way of getting attention (difficult for them to keep ignoring you).0 -
They are too busy giving their bikes away to rich footballers to care about people like you OP.
Poor service though, hope you get it sorted.0 -
Well said. The first reply in this thread was utterly unhelpful and having a pop at people for being unhelpful, most peculiar.
And lots of people make helpful comments as well. But not many come on and by their third post manage, in their own words effectively, to alienate most of the forum. There maybe much wrong with the forum but Velohunters posts are a great example of what he himself dislikes. Very odd!What's wrong with it? Well, people come on and make unhelpful comments when someone's asked for advice for a start.
To the OP, as has been said you may have to take to social media to pressure them into something. Twitter or Facebook might be the way to go. Although I have a vague recollection that somebody said they are slow to respond, but eventually sort things out. Good luck with it and let us know how you get on.0 -
Your contract is with the retailer so you need to be all over them like a tramp on chips.
Regardless of the brand, 2 months passing without any response is unacceptable. With a premium bike like an F8 it's simply more so.Napoleon, don't be jealous that I've been chatting online with babes all day. Besides, we both know that I'm training to be a cage fighter.0 -
Your contract is with the retailer so you need to be all over them like a tramp on chips.
Regardless of the brand, 2 months passing without any response is unacceptable. With a premium bike like an F8 it's simply more so.
Exactly what this lady said. If you dont get any positive results from the retailer anytime soon, consider seeking legal advice. CAB is a good place to start.0 -
[url=http://www.bikeradar.com/forums/viewtopic.php?p=19743481#p19743481]ShimanoBottomBracket[/url] wrote:Your contract is with the retailer so you need to be all over them like a tramp on chips.
Regardless of the brand, 2 months passing without any response is unacceptable. With a premium bike like an F8 it's simply more so.
Exactly what this lady said. If you dont get any positive results from the retailer anytime soon, consider seeking legal advice. CAB is a good place to start.
I'm no lady!
Napoleon, don't be jealous that I've been chatting online with babes all day. Besides, we both know that I'm training to be a cage fighter.0
