KS Cruxi integra help

cubedean
cubedean Posts: 670
edited October 2015 in MTB workshop & tech
Hi guys,

I bought a new cruxi dropper from a friend, however I think it's shafted.

The actuator pin is really slack and needs pushing considerably further in that the cable actuator will push it.

Post in normal upright position, the actuator pin is where it should be
AD9EF11D-6DF2-4399-A743-838A8BA2738D_zpscppkceos.jpg

Post upside down the actuator pin just falls inside the post approx 4-5mm away from the cable actuator. To release the post the actuator pin needs to be pressed from this position.
24BAE80B-A3EB-492A-AA49-3AA2400840BD_zpslouxu115.jpg

I've emailed Ks but had no response as yet in 2 days.

Any ideas?

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