Cracked Trek frame, warranty problems

ballysmate

Andcp wrote:

Johnterry75 wrote:

My LBS offered weight insurances that I took out

I have some snake oil for sale - would you be interested?

And if JT is still around, I have a bridge for sale.

svetty

Firefighterbob wrote:

I have a 3 year old Treck 7.7 hybrid with about less than one hundred miles.I am not particularly a bike person but my wife wanted to make sure I did some exercise after my retirement.I am 68 years old and about 158 lbs.A bout 5 weeks ago a neighbor got me into biking with him 2 days a week so I started to actually put some real miles on the bike.We would do about 15/20 miles a day.On my fourth trip I shifted down to the smaller main sprocket set because of a pretty steep hill (I'm wasn't in the best shape to use the larger one).Eventually had to shift the rear gears to the lowest,when I did I heard crunch then the bike jammed.Found the rear gear set jammed between the spokes and the frame.After removing noticed 2 slices into the drop down about 1/4-5/16 long.The bracket that holds the gear set is made of what looks like cast aluminum which is very easily broken.Also because the gear set is mounted on the inside of the drop down it cannot breakaway safely.Was told by my local dealer/repair shop where I bought the bike that the frame was cracked.They sent photos to the Treck company who denied any frame warranty.They offered to sell me an upgraded frame for 800.00.I will be pursuing this.

Badly adjusted rear mech leading to over-shifting. Had you had the bike serviced recently you might have a claim against the shop who serviced it but otherwise it's not a manufacturing fault so not Trek's liability. I'd get the frame repaired at one of a number of reputable carbon repair places - searching this forum should give you a few to look at.