Retro1702 - Negative, Beware
Garysworks
Posts: 83
..................WARNING.......................
Good Morning Richard
i have receive this in the post this morning however
Major Error No.1 -
This Helmet is Not a Kask Mojito Road Helmet
SEE wiggle web site for comparison, which shows what a Kask Helmet looks like!. http://www.wiggle.co.uk/kask-mojito-road-helmet/
This helmet you sold me is a Bell Alchera (Alchera is written in small letters on the side of the helmet) as shown on the CRC web site here - http://www.chainreactioncycles.com/ie/e ... -prod47059
Major Error No.2 -
Also the Box you sent the Helmet in, is labeled for a White/Silver Helmet Kask Helmet.
I believe you were trying to sell me false goods under the pretense that they where of a superior brand.
Quote from you regarding the reason for selling - “Helmet was bought spring 2014 so I'm led to believe, I'm selling for a friend who's ex-husband left her. He'd only done about 200miles on the bike so I'm guessing helmet has only been worn about 10 times or so.”
Maybe the guy headed of with the good Kask helmet too.
I have processed this complaint with the Pay Pal resolution centre
Richard I hope you have the decency to acknowledge your error and process a refund of £61 pounds plus postage of £9 so I can get this thing posted back to you
Good Morning Richard
i have receive this in the post this morning however
Major Error No.1 -
This Helmet is Not a Kask Mojito Road Helmet
SEE wiggle web site for comparison, which shows what a Kask Helmet looks like!. http://www.wiggle.co.uk/kask-mojito-road-helmet/
This helmet you sold me is a Bell Alchera (Alchera is written in small letters on the side of the helmet) as shown on the CRC web site here - http://www.chainreactioncycles.com/ie/e ... -prod47059
Major Error No.2 -
Also the Box you sent the Helmet in, is labeled for a White/Silver Helmet Kask Helmet.
I believe you were trying to sell me false goods under the pretense that they where of a superior brand.
Quote from you regarding the reason for selling - “Helmet was bought spring 2014 so I'm led to believe, I'm selling for a friend who's ex-husband left her. He'd only done about 200miles on the bike so I'm guessing helmet has only been worn about 10 times or so.”
Maybe the guy headed of with the good Kask helmet too.
I have processed this complaint with the Pay Pal resolution centre
Richard I hope you have the decency to acknowledge your error and process a refund of £61 pounds plus postage of £9 so I can get this thing posted back to you
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Posts
It'd be worrying if it was a couple of days, but it was posted at lunchtime, I'd be inclined to give someone a bit more time to respond.
Always pay for items through Goods & Services – Otherwise you 'as the Buyer' will have no recourse, by paying as 'gift'
I am extremely annoyed with this guy, but gave him the opportunity to resolve this matter through the Pay Pal Dispute resolution process.
Here is Richards Response :-
Hi Gary, Sorry to hear this.
Happy to resolve, however I've genuinely not done anything underhand and have only sold on what I was given (basically this was to help a friend whose husband has done a bunk). The research I did was based on what the box said & priced to sell based on that. Are you happy to negotiate a partial refund to save the issue of sending back? You can either then re-sell on or do whatever else you want with the helmet? If you do want to send back then there's no way it's £9. It was less than £4 for me to send via Hermes to you.
I am also not taking the hit for the full £61 as that will mean again I've lost out in paypal fees having only received £58.42 from you.
Please consider what you want to do next.
Thanks and regards
Richard
My Response to this:-
I am not paying for your mistake, Your research was very poor.
1. This is not a Kask Helmet it is a Alchera. You where fully aware of the name on the helmet i cannot believe that you would be that stupid to research a Kask Helmet.
2. It says a white/Silver helment on the box you supplied - you missed that one.
3. The design of the Helmet is different you missed that.
4. This Helmet is a Bell branded Helmet. you missed that
5. There is no Kask name on the helmet - you missed that
6. You advertised this Helmet as a Kask Helmet and it is Not, Partial refund my fg censored .
7. It cost me €3.95 to provide a UK address with the Parcel Motel facility so that the postage would be cheaper for you.
8. I live in Ireland so it will cost you €20.50 for have this posted back to you see postage rated from Ireland to UK link http://www.anpost.ie/AnPost/Mobile/Post ... d+Post.htm
9. Get it sorted Richard
10. i do not intend, and Should not be absorbing any cost whatsoever for you.
11. I do not want your cheap Helmet.
12. You will provide the full refund -
13. Do the right thing Richard.
Prior to all this mess ---- His advertising photos of this Helmet where angled and not very clear. As he had advertised this Helmet as a Genuine article i took him at his word, i got a shock today when i recieved this parcel and opened the Box. No sign of the distinctive italian flag adjuster on the back of genuine Kask lids either.
His photo bucket account 'as advertised on the top of this page' has a history of previous sales as well, including a Kask Bambino Helmet, So he seems to know his Helmets.
http://s17.photobucket.com/user/glasgow ... le%20Jan15
FGT
This is a forum, not a shop......
From his response it's sounds like he was trying to resolve the issue but your response was extremely confrontational.
I'm not saying he hasn't made a mistake (a mistake by the way your going to make a profit from I.e full pp refund + sale of incorrect helmet) but your approach to the problem hasn't help imo
Don't forget....it was you who bought the helmet having seen the photo. Sounds like your a helmet expert, why didn't you spot it?
As for fixedgeartester and plodder73......your both idiots if you think the police should spend resources on this and even bigger fools if you think it should got to small claims court. If he had the money for that he should have bought a new helmet in the first place
I suggested a contact with the police as an option for making the seller refund the amount. as for the small claims court that is also an option and something I would consider as he would undoubtedly win and get his small court costs back, which would cost the seller and act as a deterrent from further similar activities.
As I say I wonder what your response would have been in similar circumstances...no wonder scammers get away with their activities when they have people like you willing to do nothing.
Where is the seller anyway? he seems to be absent from the forum.
I have shared this information to help raise the awareness of this unfair activity, clearly being acknowledged by other users on this forum.
My God Richie you have some opinion -
The irony is: - The Seller is the ‘Helmet expert’, following receipt of this Helmet I had to become an ‘expert’ as you call it, to highlight the error of his ways.
His sales photos were unclear, he used a Kask Box, to validate his sale and dupe the Buyer.
It’s a bit strange that the seller did not spot a different brand name on the Helmet before he posted it to me!
“If he had the money for that he should have bought a new helmet in the first place “ A new Kask Mojito Helmet is £120. I paid £61 for a “pretend Kask” 2nd hand Helmet. I never
“(A mistake by the way you’re going to make a profit from I.e. full pp refund + sale of incorrect helmet)”
I do not want a Bell Helmet, I do not want to be forced into selling on the Sellers ‘Mistake’ I am not making a profit from any of this! The Seller knowingly sold goods under false pretenses
I have spent far too much time on this. Possibly this is what the Seller wants, to wear me out so I give up?
I believe this guy (the seller) was out before.
The Seller has raised the bar – and went a step further through the pay pal resolution process,
Richie, maybe you have spent to many years being a Moderator.
I have bought many things on this forum and conducted all my dealings with integrity.
It is not unreasonable to ask for a full refund plus postage to send the helmet back to the Seller, and allow him to dispose of it himself.
Thank you for your input fixedgeartester and plodder73
At the end of the day the seller is an a$$, and is acting like one in PayPal, I too would be livid if I had received an item like that.
In fact last year a member tried to con me by selling me an Ergonova pair of carbon bars with poor photos that turned out to be Ergosum, I had similar grief and the seller deliberately took poor photo's claiming that he was an amateur at computer stuff, his photos did not show clearly the top of the bars.
Fortunately I had his address and would have taken him to court if he hadn't refunded me.
So for me Garysworks has gone down the correct route.
I will however split this topic and move the discussion into the user feedback area and then move the advert in case Garysworks needs it in future.
Retro1702 Now Banned
Pinarello F8 with sram etap
I can update here when they arrive.
Good price, good communication & delivery, Recommended.
Retro1702 was banned by Admin. on the 13th Jan. from this forum, for his obvious misdemeanor.
ThePeoplesChamp, you where buying tyres on the 15th of Jan. and i,m glad for you. My only guess is that you where asked to post your positive experience in this feed back forum by your seller, as you would need to go looking for this forum outside of the parts sales forum.
I too, have recieved goods in the post, from this seller - And as Velonutter (Admin) says it was - Negative, Beware.