Canyon are terrible

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Comments

  • anonymousblackfg
    anonymousblackfg Posts: 2,029
    My order was fine two years ago but that doesn't mean others aren't suffering c0ckups, for the problems of online retailing, just go and read 'the everything store'
    If I know you, and I like you, you can borrow my bike box for £30 a week. PM for details.
  • MrSweary
    MrSweary Posts: 1,699
    Maybe everyone who received great service should start a 'Canyon Are Great' thread? I'm sure the board would be clogged up with them. Otherwise we can expect Canyon to go out of business quite soon.

    Seriously though - it must be very frustrating.

    Ignore me - I'm grumpy today.
    Kinesis Racelite 4s disc
    Kona Paddy Wagon
    Canyon Roadlite Al 7.0 - reborn as single speed!
    Felt Z85 - mangled by taxi.
  • rolf_f
    rolf_f Posts: 16,015
    EKE_38BPM wrote:
    Veronese68 wrote:
    Fingers crossed for you IP, maybe a fat man with a beard will deliver it in his sack.
    Is this who you mean?

    SDC13326.JPG


    Who needs a sack when you can grow tiny bikes out of your neck? Looks painful though......
    itboffin wrote:
    I did just that a couple of years back then decided to NOT buy the Canyon but to buy a Cervelo instead, I also managed to bag a KOM leading up to the fort 8)

    Always nice when you find you are the first person on Strava up a hill. :wink:
    Faster than a tent.......
  • adamfo
    adamfo Posts: 763
    Asprilla wrote:
    Rick Chasey wrote:
    Asprilla wrote:
    Rick Chasey wrote:
    Every company gets a 'growing pains' period when they're on a fast growth trajectory.

    This is clearly Canyon's.

    Canyon have had these issues since they started and don't seem to be making and headway in resolving them.

    Have they?

    I had no problems with mine.

    Successfully delivering two orders doesn't mean they are a roaring success. As ITB points out, they won't improve unless the bottom line is impacted.

    Being voted 'brand of the year' by magazine readership suggests they are a success !
  • cookeeemonster
    cookeeemonster Posts: 1,991
    adamfo wrote:
    Asprilla wrote:
    Rick Chasey wrote:
    Asprilla wrote:
    Rick Chasey wrote:
    Every company gets a 'growing pains' period when they're on a fast growth trajectory.

    This is clearly Canyon's.

    Canyon have had these issues since they started and don't seem to be making and headway in resolving them.

    Have they?

    I had no problems with mine.

    Successfully delivering two orders doesn't mean they are a roaring success. As ITB points out, they won't improve unless the bottom line is impacted.

    Being voted 'brand of the year' by magazine readership suggests they are a success !

    Yeah but it was S&M monthly...
  • asprilla
    asprilla Posts: 8,440
    CookeeeMonster wrote:
    adamfo wrote:
    Asprilla wrote:
    Rick Chasey wrote:
    Asprilla wrote:
    Rick Chasey wrote:
    Every company gets a 'growing pains' period when they're on a fast growth trajectory.

    This is clearly Canyon's.

    Canyon have had these issues since they started and don't seem to be making and headway in resolving them.

    Have they?

    I had no problems with mine.

    Successfully delivering two orders doesn't mean they are a roaring success. As ITB points out, they won't improve unless the bottom line is impacted.

    Being voted 'brand of the year' by magazine readership suggests they are a success !

    Yeah but it was S&M monthly...

    They have given me £100 credit to my account. That's my vote bought.

    Canyon, not S&M monthly.
    Mud - Genesis Vapour CCX
    Race - Fuji Norcom Straight
    Sun - Cervelo R3
    Winter / Commute - Dolan ADX
  • cookeeemonster
    cookeeemonster Posts: 1,991
    Asprilla wrote:
    CookeeeMonster wrote:
    adamfo wrote:
    Asprilla wrote:
    Rick Chasey wrote:
    Asprilla wrote:
    Rick Chasey wrote:
    Every company gets a 'growing pains' period when they're on a fast growth trajectory.

    This is clearly Canyon's.

    Canyon have had these issues since they started and don't seem to be making and headway in resolving them.

    Have they?

    I had no problems with mine.

    Successfully delivering two orders doesn't mean they are a roaring success. As ITB points out, they won't improve unless the bottom line is impacted.

    Being voted 'brand of the year' by magazine readership suggests they are a success !

    Yeah but it was S&M monthly...

    They have given me £100 credit to my account. That's my vote bought.

    Canyon, not S&M monthly.

    All's well that ends well!!

    As they say in S&M monthly :P

    Good stuff. What you spent it on?
  • asprilla
    asprilla Posts: 8,440
    CookeeeMonster wrote:
    Asprilla wrote:
    CookeeeMonster wrote:
    adamfo wrote:
    Asprilla wrote:
    Rick Chasey wrote:
    Asprilla wrote:
    Rick Chasey wrote:
    Every company gets a 'growing pains' period when they're on a fast growth trajectory.

    This is clearly Canyon's.

    Canyon have had these issues since they started and don't seem to be making and headway in resolving them.

    Have they?

    I had no problems with mine.

    Successfully delivering two orders doesn't mean they are a roaring success. As ITB points out, they won't improve unless the bottom line is impacted.

    Being voted 'brand of the year' by magazine readership suggests they are a success !

    Yeah but it was S&M monthly...

    They have given me £100 credit to my account. That's my vote bought.

    Canyon, not S&M monthly.

    All's well that ends well!!

    As they say in S&M monthly :P

    Good stuff. What you spent it on?

    11sp Chain Tool - dull, but I need one now
    Powerlink pliers - dull, but I've lost mine somewhere

    Then it's either:
    52t chainring - dull, but it would let me run 52/36

    or

    Uvex City V helmet for Brompton days

    uvex_teaser.jpg

    Hmmmmm
    Mud - Genesis Vapour CCX
    Race - Fuji Norcom Straight
    Sun - Cervelo R3
    Winter / Commute - Dolan ADX
  • il_principe
    il_principe Posts: 9,155
    My Aeroad arrived yesterday. I wasn't expecting in until Feb, so despite the delays (which although irritating and poorly managed by Canyon Germany, were expected,) I'm happy. Advised of dispatch on Monday.

    So far so good. Not ridden it yet but it was very easy to unbox and setup. It is (IMHO) a very handsome beast. No missing parts, marks on frame etc. Will give it a thorough polish before the first ride. Hoping to get out on Saturday.

    Here are some (very poor) photos. They don't really do justice to the matte/gloss paintjob.

    Will take some better ones outside at the weekend.

    BVfBbKr.jpg
    F336ktm.png
    faCm80Y.jpg
    564ixDi.jpg
    fix2xk7.jpg

    So could Canyon improve in terms of Delivery Times & Expectation management? Yes. I think 'terrible' is a bit strong though.


    Let's just hope the bike rides as well as it looks.
  • ddraver
    ddraver Posts: 26,691
    Very Jealous IP

    One of the Movistar cars stopped right in front of me at the tour and I confess I let out a little whimper at the sight of one of those on the roof...
    We're in danger of confusing passion with incompetence
    - @ddraver
  • Anonymous
    Anonymous Posts: 79,667
    Gutted I'm busy on sat morning or I'd come and wheelsuck for a while. Where are you off to and what time? Could I be back by 10.30?
  • il_principe
    il_principe Posts: 9,155
    coriordan wrote:
    Gutted I'm busy on sat morning or I'd come and wheelsuck for a while. Where are you off to and what time? Could I be back by 10.30?

    Who's this addressed to? If me then I plan to be in RP with a multitool for a fettle ride in the morning. Prob for 8 or 9. Then assuming I'm happy with the setup etc I 'll venture a little further afield. Maybe Windsor way.
  • Anonymous
    Anonymous Posts: 79,667
    Oh yeah, sorry was aimed at you IP if you don't mind. I am viewing a house at 11 so need to be back, so would be keep to ogle (the bike) in RP.
  • il_principe
    il_principe Posts: 9,155
    coriordan wrote:
    Oh yeah, sorry was aimed at you IP if you don't mind. I am viewing a house at 11 so need to be back, so would be keep to ogle (the bike) in RP.

    You have PM.
  • dhope
    dhope Posts: 6,699
    Asprilla wrote:
    They have given me £100 credit to my account. That's my vote bought.
    Same problems you had with the guards. Delayed 10 weeks, sent out guards with parts missing. Knew there was an issue with it because the same had happened when shipping Asprilla's a fortnight earlier.

    No credit. Ho hum.
    They did send me a half a line apology
    But couldn't be arsed to check the spelling...

    "We apologies (sic) for the delays"

    So

    Delays - Meh, sometimes unavoidable
    Bike - Lovely
    Communication of delays - Dire
    Post sales - Meh
    Rose Xeon CW Disc
    CAAD12 Disc
    Condor Tempo
  • asprilla
    asprilla Posts: 8,440
    dhope wrote:
    Asprilla wrote:
    They have given me £100 credit to my account. That's my vote bought.
    Same problems you had with the guards. Delayed 10 weeks, sent out guards with parts missing. Knew there was an issue with it because the same had happened when shipping Asprilla's a fortnight earlier.

    No credit. Ho hum.
    They did send me a half a line apology
    But couldn't be arsed to check the spelling...

    "We apologies (sic) for the delays"

    So

    Delays - Meh, sometimes unavoidable
    Bike - Lovely
    Communication of delays - Dire
    Post sales - Meh

    My guards were on a separate order, so they shipped six weeks before the bike arrived. They knew there were bits missing from that batch of guards a long time before yours even went in the box.
    Mud - Genesis Vapour CCX
    Race - Fuji Norcom Straight
    Sun - Cervelo R3
    Winter / Commute - Dolan ADX
  • dhope
    dhope Posts: 6,699
    Asprilla wrote:
    dhope wrote:
    Asprilla wrote:
    They have given me £100 credit to my account. That's my vote bought.
    Same problems you had with the guards. Delayed 10 weeks, sent out guards with parts missing. Knew there was an issue with it because the same had happened when shipping Asprilla's a fortnight earlier.

    No credit. Ho hum.
    They did send me a half a line apology
    But couldn't be arsed to check the spelling...

    "We apologies (sic) for the delays"

    So

    Delays - Meh, sometimes unavoidable
    Bike - Lovely
    Communication of delays - Dire
    Post sales - Meh

    My guards were on a separate order, so they shipped six weeks before the bike arrived. They knew there were bits missing from that batch of guards a long time before yours even went in the box.

    Ah, so quality control around suppliers downgraded from Meh to willfully useless.
    Rose Xeon CW Disc
    CAAD12 Disc
    Condor Tempo
  • Anonymous
    Anonymous Posts: 79,667
    Who was that going down WBR on the canyon with discs and full guards around 7pm? I was on the boris bike just at the ped-x by stevendale road.
  • asprilla
    asprilla Posts: 8,440
    coriordan wrote:
    Who was that going down WBR on the canyon with discs and full guards around 7pm? I was on the boris bike just at the ped-x by stevendale road.

    Not me. Celebrating POETS day so i was away before 5.
    Mud - Genesis Vapour CCX
    Race - Fuji Norcom Straight
    Sun - Cervelo R3
    Winter / Commute - Dolan ADX
  • dhope
    dhope Posts: 6,699
    Asprilla wrote:
    coriordan wrote:
    Who was that going down WBR on the canyon with discs and full guards around 7pm? I was on the boris bike just at the ped-x by stevendale road.

    Not me. Celebrating POETS day so i was away before 5.
    Nor me, wrong side of town.
    If they have full guards already then it must have been last year's model :roll: :wink:
    Rose Xeon CW Disc
    CAAD12 Disc
    Condor Tempo
  • dhope
    dhope Posts: 6,699
    I'm not sure if Canyon are trolling me...

    They sent the fixing kit through.

    Well, they sent it through for one side of the mudguard.

    My bike is one of these new fancy types that has a second side to it :roll:
    Rose Xeon CW Disc
    CAAD12 Disc
    Condor Tempo
  • cookeeemonster
    cookeeemonster Posts: 1,991
    dhope wrote:
    I'm not sure if Canyon are trolling me...

    They sent the fixing kit through.

    Well, they sent it through for one side of the mudguard.

    My bike is one of these new fancy types that has a second side to it :roll:

    Do you know where Asprilla lives/works? Just putting an idea out there...

    :P
  • asprilla
    asprilla Posts: 8,440
    CookeeeMonster wrote:
    dhope wrote:
    I'm not sure if Canyon are trolling me...

    They sent the fixing kit through.

    Well, they sent it through for one side of the mudguard.

    My bike is one of these new fancy types that has a second side to it :roll:

    Do you know where Asprilla lives/works? Just putting an idea out there...

    :P

    Good job my Strava Privacy Zones are up to date.
    Mud - Genesis Vapour CCX
    Race - Fuji Norcom Straight
    Sun - Cervelo R3
    Winter / Commute - Dolan ADX

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