New Road Bike - Slightly Bent Frame

arbitrary42

Hi,

I've got recently my first road bike (Felt Z85) delivered from an online shop and while assembling it I have discovered that the bike was slightly damaged during the delivery. It appears that the left slot for the rear wheel is slightly bent in the front direction (a couple of millimeters, see the image). Because of this I cannot put on the rear wheel.



Here is my question: how complex will it be to fix the problem? The frame is made from aluminum. Provided I'll manage to bend it back (e.g., in a bike shop), can this problem affect the safety in the future?

Of course I will also contact the shop regarding this, but their customer service is somewhat slow, and I also want an independent opinion on this.

Many thanks for your answers!

smoggysteve

Demand a replacement. No two ways about it

gozzy

Call them up and get it replaced.

dj58

whoever packed your bike up for delivery should have put a packing spacer between the frame and fork dropouts to stop them from being crushed/damaged in transit. I'd reject the bike and ask for a replacement or your money back.

Sutton_Rider

Consumer Law - Mail order - You have the right to send it back and get a full refund or replacement whichever YOU want.

arbitrary42

Thanks guys for replies! Indeed it shall be better to get the bike replaced.

NameTaken

Interesting.

I've just had a couple of issues with a Felt F85 bought online. To be fair the first problem has been dealt with only found the 2nd issue when I took the bike out.

smoggysteve

NameTaken wrote:

Interesting.

I've just had a couple of issues with a Felt F85 bought online. To be fair the first problem has been dealt with only found the 2nd issue when I took the bike out.

Thats when he noticed he was riding a Felt

Only kidding. They are pretty good bikes.