Garmin customer support

supermurph09

Having finally got fed up with my Edge 500 and it's GPS recording issues I contacted Garmin almost 3 weeks ago telling them about my problem. So far heard nothing, decided to tweet them about 11am today, still no response.

Has anyone had any better service and if so how did you go about it?

Thanks

dodgy

Supermurph09 wrote:

Having finally got fed up with my Edge 500 and it's GPS recording issues I contacted Garmin almost 3 weeks ago telling them about my problem. So far heard nothing, decided to tweet them about 11am today, still no response.

Has anyone had any better service and if so how did you go about it?

Thanks

You appear to have emailed them (I think) and tweeted them? I've only ever called them, on the old fashioned telephone Always had prompt service and help that way.

Garmin UK Customer Service 0808 238 0000

redvision

My first Edge 500 packed up about 2 1/2 years after I bought it. Quick call to Garmin and i was told to return it (also had to pay £68) & 3 days later I had a refurbished 500 delivered.

Definitely give them a call instead of emailing.

supermurph09

Thanks for that, never thought of actually calling! Open again in the morning so will try then.

Thanks.

chris_bass

yep, give them a call and you'll have a new (well refurb) unit within a week

cerv50

Same here, my 810 went wrong and would not connect via bluetooth to my phone despite many attempts. Spoke to a Garmin rep at a Wiggle event about it and they said phone don't email. I did and within 3 days I had another 810 on my doorstep and all works perfect

Mikey23

never heard of any probs with garmin support. It could be argued however that if they delivered a more robust product to the market place then their customer support would not have to be quite so good...

supermurph09

Superb service from Garmin via the telephone. Discussed issue, said they will send me a new unit if I return mine to shop or I can send to them direct. Going back tomorrow.

chris_bass

Supermurph09 wrote:

Superb service from Garmin via the telephone. Discussed issue, said they will send me a new unit if I return mine to shop or I can send to them direct. Going back tomorrow.

If its anything like when I sent mine back, sent it one day, had the new one two days later, really couldn't have been quicker

slowbike

Chris Bass wrote:

really couldn't have been quicker

I've had to use them twice - initiated via email, but no response so had to phone - why bother with an email if you're not going to respond to it!
First time was fine - I was going for an out of warranty replacement and it came through in double quick time.
Second time I was going for a swap out for my out-of-warranty replacement because the power button had failed - initially they said I'd have to pay another £75 (or whatever it is), until I got someone on the phone to understand that a replacement unit failing within 6 months really wasn't on - especially as I'd paid for it too - I then got a second replacement unit without having to pay any more (except return postage - hardly breaking the bank).

Garmin customer service is fine - so long as you phone and are prepared to discuss problems amicably.

supermurph09

Dropped it back off from where I bought it from, hopefully a quick turn around.

chris_bass

Slowbike wrote:

Chris Bass wrote:

really couldn't have been quicker

I've had to use them twice - initiated via email, but no response so had to phone - why bother with an email if you're not going to respond to it!
First time was fine - I was going for an out of warranty replacement and it came through in double quick time.
Second time I was going for a swap out for my out-of-warranty replacement because the power button had failed - initially they said I'd have to pay another £75 (or whatever it is), until I got someone on the phone to understand that a replacement unit failing within 6 months really wasn't on - especially as I'd paid for it too - I then got a second replacement unit without having to pay any more (except return postage - hardly breaking the bank).

Garmin customer service is fine - so long as you phone and are prepared to discuss problems amicably.

sounds like you were lucky, i'm pretty sure the out or warranty replacements only come with a three month warranty.

Usget

Lots and lots of people on the TransContinental race had problems with Garmin devices failing and Garmin, bless them, did naff all...